Loyal Zoo
En savoir plus sur Loyal Zoo
Loyalzoo permet aux petites et moyennes entreprises de gérer leur propre programme de fidélité rapidement et facilement. L'application les aide à mettre en place un programme de fidélité à exécuter numériquement sur leur terminal de point de vente électronique, les clients n'étant plus obligés de conserver des cartes de fidélité en papier ou en plastique.
Les entreprises peuvent personnaliser leur programme de fidélité en choisissant une fidélité basée sur des points ou une carte "perforée" numérique. Elles peuvent créer jusqu'à trois récompenses pour inciter les clients à dépenser plus et les fidéliser davantage.
Les clients peuvent facilement rejoindre les programmes de fidélité en fournissant simplement leur nom et leur numéro de téléphone/e-mail ou en téléchargeant l'application mobile gratuite Loyalzoo. Les membres du personnel attribuent ensuite des points ou des tampons sur le terminal de point de vente, mettant à jour instantanément les points/tampons des clients sur leur smartphone.
Les données peuvent être importées à partir d'autres programmes de fidélité existants, notamment Fivestars et AppCard. Loyalzoo est également intégré nativement au terminal de point de vente Clover et est disponible sur le marché des applications Clover, ainsi que sur Lightspeed.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect rewards program for businesses
Publié le 2019-06-24
My previous rewards program was a ok, but kept trying to up sell me with programs and offerings...
My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.
Avantages
The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!!
The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!
Inconvénients
Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.
Réponse de Loyalzoo
Jason,
Many thanks for your super kind words!!!
Cheers,
Massimo
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Loyalty Program But...
Publié le 2018-11-02
Avantages
The Program as a whole is really great! They are always offers updates and continue to add new features while keeping the price the same. The pricing is great especially compared to other Loyalty apps out there like Fivestars, which is almost double the price. The fact that you get to send text and email straight to your customer base really helps to keep traffic coming to you store. All in all i am very happy with my service
Inconvénients
There are just a few thing I feel need work. They offer double points that can be turned on manually at anytime. I wish you were able to have the double points put on a schedule to automatically be turned on when you set it to. I also wish they offered a birthday offer to our customers. The previous reward system we used offered this service and our customers really liked the extra little bonus during there birthday month.
Réponse de Loyalzoo
Hey Desiree,
Thank you so much for your kind feedback.
We do have the ability to schedule double points ; ) The instructions here tell you how to set it up: http://help.loyalzoo.com/marketing-to-your-customers/setting-up-double-points
In terms of Birthday offers we plan to have this as a feature for you Q1/19
Enjoy!
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Useful app but with significant limitations
Publié le 2018-07-16
Increased customer visitorship and engagement
Increased customer visitorship and engagement
Avantages
Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.
Inconvénients
When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).
Réponse de Loyalzoo
Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very easy to use & atractive loyalty scheme
Publié le 2022-03-16
It has been really good to engage with new customers and regular ones, without complications on...
It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back.
Avantages
Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back.
Inconvénients
It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We use Loyalzoo to give our customers rewards and send push notifications.
Publié le 2018-07-13
Customer information and tracking of stats.
Customer information and tracking of stats.
Avantages
That it just needs a name and phone number. Our customers love that they do not have to give a ton of information to sign up.
Inconvénients
It can be glitchy at times. When trying to merge or delete customers it doesn't always work. It also has problems with adding points in at times. I don't like the animal cartoons instead of pictures now either.
Réponse de Loyalzoo
Hey Madison, thanks for the feedback! We are currently working on a better merge/delete function which will be available in the dashboard area soon, so we'll let you know once it's released :)
Customer profile pictures are still available as long as the customer checks-in using their Facebook profile. We implemented the animals to help you further identify your customers who didn't check-in with that facility. If you need any assistance with the above or to provide any further feedback feel free to reach us on [email protected]
Loyal Zoo - FAQs
Voici quelques-unes des questions fréquentes sur Loyal Zoo.Q. Quels sont les types de licence disponibles pour Loyal Zoo?
Types de licences disponibles pour Loyal Zoo :
- À partir de : 47,00 $ US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Loyal Zoo?
Utilisateurs habituels du logiciel Loyal Zoo :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500
Q. Dans quelles langues Loyal Zoo est-il disponible?
Langues dans lesquelles Loyal Zoo est disponible :
anglais
Q. Loyal Zoo prend-il en charge les appareils mobiles?
Appareils pris en charge par Loyal Zoo :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Loyal Zoo peut-il s'intégrer?
Applications s'intégrant à Loyal Zoo :
Clover, Lightspeed Retail
Q. Quelles sont les ressources d'aide disponibles pour Loyal Zoo?
Ressources d'aide disponibles pour Loyal Zoo :
Service client/courriel, Support téléphonique, Support 24/7 (réponse directe), Chat/Clavardage
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