Pike13

No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.

The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.

I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs.

It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user.

Courses need to have wait lists.

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Customer Service is superb and best in the business.
Ease and simplicity in teaching staff and clients to use on front and back ends.
Notices posted at the Top of Pike13 when developments/updates are coming.

As a newer product, features need development to increase efficiency. The ease of use can also hinder needed functions when trying to make things too minimal. Examples: App, Kiosk, Services, No Charge Services, Use of Gift Certificates, etc.