Antavo
En savoir plus sur Antavo
Saviez-vous que 72 % des clients effectueraient leurs achats chez un commerce de détail proposant un programme de fidélité plutôt que chez un qui n'en offre pas ? Répondez à ce besoin client en créant une stratégie de fidélisation gagnante qui augmente la fréquence d'achats et les dépenses des clients.
Comment ça marche ?
La plateforme de gestion Antavo vous permet de lancer un programme de fidélité en ligne, sur mobile et en magasin. Les clients peuvent accumuler des points pour diverses actions, qu'il s'agisse d'achats ou d'activités sociales ou encore de parrainer des amis ou de regarder des vidéos, puis les échanger contre des récompenses.
En plus de la technologie de fidélisation, Antavo fournit des outils pour la gestion de la réussite des clients, la planification de programmes, le calcul de la logique de points et l'analyse des données liées au programme de fidélité pour les clients afin de garantir leur réussite.
Antavo a été fondé en 2012 avec un logiciel de marketing pour la génération de leads. Après avoir identifié le besoin d'une solution contribuant à fidéliser la clientèle, les éditeurs ont intégré le monde des programmes de récompenses de la fidélité en 2015 et ont lancé leur plateforme de fidélité pour les entreprises d'e-commerce en 2016.
Parmi les clients figurent des marques renommées telles que Toys "R" Us, LUISAVIAROMA et Escapes.ca. Le siège d'Antavo se situe à Londres et ses bureaux en Hongrie.
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Avis
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Logiciel utilisé tous les jours pendant Version d’essai gratuite
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing app... Great response
Publié le 2018-04-19
Avantages
Sleeek and treandy to use, makes us feeel good and warmth.. loved to use it daily antavo application is must
Inconvénients
The only cons of this app is that it doeant cum up with the regional language mostly the English language is us3d
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great loyalty program
Publié le 2019-09-09
We were searching for a loyalty program in order to differentiate ourselves from the competition....
We were searching for a loyalty program in order to differentiate ourselves from the competition. Antavo fill the bill to a tee. It can be customized and fits with the aesthetic of our website too.
Avantages
Antavo is a great loyalty program. It is extremely user friendly and includes various features. Antavo's customer service goes above and beyond and contributes advice and help consistently. Antavo is vested in the success of their app and offers feedback and assistance in order to optimize campaigns and conversions.
Inconvénients
We love it all and highly recommend it to businesses of all sizes.
Réponse de Antavo
Dear Shana,
Thank you for your great feedback. It is a pleasure working with you and we are so happy that you are satisfied with our platform and services.
Andrea Fejer
Account Manager
Antavo Loyalty Management Platform
- Taille de l'entreprise : Travailleur autonome
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Provenance de l'avis
Note globale
Antavo - Piece of Crap!
Publié le 2015-02-09
Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day)....
Antavo - What should I say? I'am horribly disappointed. I'am on the expert plan trial (2nd day). Have set up a photo contest. My problems with Antavo are as follows:
1) The Antavo dashboard doest load at all on phones. So, you cannot manage your campaign on the move. Better carry your desktop or laptop with you wherever you go.
2) In the "photo contest" app, the "upload file" link does not trigger anything on Android devices. It's a dead link. Nothing happens! I ran the photo contest for 2 days just to see there were no participants. It works on the microsite though. Also works on laptop and iOS.
3) On the website they mentioned about "email+phone support" for the "Expert" plan. But I do not find any contact number anywhere.
4) So, the phone support is available only when the trial is over and once you pay?? What's the point of free trial at the first place? HORRIBLE!!
Avantages
1) Good email options
2) Customization of the contest pages is pretty simple
3) The mechanism and rule settings is nice.
Inconvénients
1) Antavo dashboard doesn't load on mobile devices, so forget about campaign management on hand-held devices.
2) Lots of bugs: Upoad file doesnt work when users try uploading pictures from their Android devices. Not sure about Windows and Blackberry. But this sucks when you are paying $249 / Month.
3) Pricing page says "phone support" available. But no phone number is available anywhere on the site or emails.
4) According to some reviews I've read online, the phone support is available after the free trial, once you pay $249. What a JOKE!!
Réponse de Antavo
Hi there,
Thank you for your feedbacks and we are sorry for the inconveniences that you may have experienced by using our service. We would like to reflect on your points, as we couldn't get in touch immediately due to the weekend in general and the time zone differences:
1) Mobile compatibility of the Antavo platform: So far we have prioritized the mobile compatible performance of our apps, so campaign subscribers have a seamless experience on various devices. Of course, we know that its also important for our clients to monitor their campaigns’ performance whenever and wherever they wish. It’s in our development pipeline as a priority.
2) An uploading issue on Android devices: This is unfortunately out of our control, a noted Facebook bug that we have already flagged to them several times. The key point is that Facebook’s own "browser", which automatically opens links doesn't allow file uploads. For iOS we have a temporary workaround, but not for Android which is more difficult to manage.
3) Phone Support: Our support has been rated outstanding so far. As our product is globally available, we prefer email communication due to the time zone differences. However, we do pick up the phone when is needed. That is the reason why you should leave your phone number in your profile settings.
4) Free trial: during this 7-day validation period you can even request a free demo from us. We usually schedule these calls to the weekdays.
Please note that we take support very seriously and you can reach out to us @ [email protected] anytime. This also leaves with you the option to schedule a call if you wish to.
Look forward to talking to you.
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Provenance de l'avis
Note globale
I love it
Publié le 2014-03-05
Antavo delivers. Period. They not only have a great customer service, but also seems to be better...
Antavo delivers. Period. They not only have a great customer service, but also seems to be better than other solutions out there. Antavo excels both in customer acquisition and engagement. Love their newsletter integrations. Note that there are some negligible bugs, else A+. This is the only reason why I am giving them 4 stars.
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Provenance de l'avis
Note globale
This is the best!
Publié le 2014-03-06
Antavo is a super easy to use tool. I like its templates, which make creating a beautiful promotion...
Antavo is a super easy to use tool. I like its templates, which make creating a beautiful promotion without HTML knowledge possible. That’s why Antavo is the only Facebook promotion app that we are using. We are very satisfied with it.
Antavo - FAQs
Voici quelques-unes des questions fréquentes sur Antavo.Q. Quels sont les types de licence disponibles pour Antavo?
Types de licences disponibles pour Antavo :
- À partir de :
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise Antavo?
Utilisateurs habituels du logiciel Antavo :
201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Antavo est-il disponible?
Langues dans lesquelles Antavo est disponible :
anglais
Q. Antavo prend-il en charge les appareils mobiles?
Appareils pris en charge par Antavo :
Q. Avec quelles applications Antavo peut-il s'intégrer?
Applications s'intégrant à Antavo :
Bazaarvoice, Bronto Marketing Platform, Epos Now, Fit Analytics, Google Ads, Google Analytics 360, Maitre'D, Microsoft Power BI, Oracle Responsys, Poq, Pure360, Sailthru, Shopify, Syte, Tableau, Tealium Customer Data Hub, Tulip, WIDE EYES, Yotpo, mParticle, magnews
Q. Quelles sont les ressources d'aide disponibles pour Antavo?
Ressources d'aide disponibles pour Antavo :
Service client/courriel, Base de connaissances, Support téléphonique, Chat/Clavardage
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