ClubExpress

ease of setting up events and management of website

the updated emailing section just has a couple small quirks that could be easily improved on but not major at all

ClubExpress reduced our workload for membership processes by 95%, automating our correspondence, dues collection, and renewals.

Ours is a parent-child group, and we find it frustrating that families are not linked in the directory. Our members organize events, but an admin has to assist every time there is a fee. Our membership manager has to separately track additional criteria for renewal.

Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product.

The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way.

The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions.

When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone!

1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient.
2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality.
3. More attractive, fully responsive template options
4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet
5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them
6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible.
7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-)

It's all encompassing with one additional feature that many others didn't have. We were able to point our domain at our ClubExpress site and through them create aliases for all the officers, the committees/forums etc. that can be maintained through the site via memberships. These email addresses allow our board and users to interact via email the same as they would with direct email addresses or using a listserv.

They don't support DSEC/DMARC yet for email systems so aren't able to tag outbound email as authoritative for our domain so some mail receivers will put inbound email in a users spam email box. Also their email relay has a delay unlike many listservs and only processes mail a few times/hour.