En savoir plus sur ClubExpress

ClubExpress comprend plus de 22 modules pour vous aider à gérer tous les aspects liés au fonctionnement de votre organisation : les membres et les non-membres, le site web lui-même, les finances, les communications et l'organisation dans son ensemble. Les sites web de ClubExpress sont entièrement adaptés aux appareils mobiles et chaque organisation dispose d'une application mobile.

La plateforme comprend une documentation et des outils de formation inédits, tels que des manuels complets pour les administrateurs et les utilisateurs, un système d'aide adapté au contexte pour chaque écran et près de 100 tutoriels vidéo.

Les frais incluent une assistance gratuite illimitée pour les administrateurs et les membres. Les membres peuvent appeler pour obtenir de l'aide, en cas de problème pour se connecter, s'inscrire à un évènement, renouveler son adhésion, effectuer un paiement, mettre à jour son profil, etc.

Options de tarification dès :

24,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Australie, Canada, Royaume-Uni, Irlande, Nouvelle-Zélande , États-Unis

Langues

anglais

Options de tarification dès :

24,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Images

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Vidéo de ClubExpress
Vidéo de ClubExpress
ClubExpress Logiciel - 1

Fonctionnalités

Nombre total de fonctionnalités pour ClubExpress : 59

  • API
  • Accès mobile
  • Alertes/Notifications
  • Base de données de clients
  • Base de données de contacts
  • Base de données de membres
  • Bibliothèque de contenu
  • Calendrier des événements
  • Champs personnalisables
  • Chat et messagerie
  • Communautés de membres
  • Communication avec les membres
  • Comptes de membre
  • Contrôles/Permissions d'accès
  • Enquêtes et feedback
  • Fonction de glisser-déposer
  • Formulaires personnalisables
  • Gestion de l'e-commerce
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des applications
  • Gestion des chapitres
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des contacts
  • Gestion des cotisations
  • Gestion des factures
  • Gestion des infolettres
  • Gestion des reçus
  • Gestion des élections
  • Gestion des événements
  • Gestion financière
  • Importation et exportation de données
  • Inscription en ligne
  • Inscriptions et intégrations
  • Intégration comptable
  • Intégration des médias sociaux
  • Marketing par courriel
  • Modèles de courriels
  • Modèles personnalisables
  • Paiements électroniques
  • Panier d'achat
  • Partage des fichiers
  • Personnalisation
  • Planification des événements
  • Portail des membres
  • Publication d'offres d'emploi
  • Rapports ad hoc
  • Rapports et statistiques
  • Rapports personnalisables
  • Recherche/Filtre
  • Renouvellement d'abonnements
  • Répertoire de membres
  • Stockage de documents
  • Sécurité SSL
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des paiements
  • Types de membres

Alternatives

Wild Apricot

4,5
Alternative n° 1 à ClubExpress
Wild Apricot est le logiciel de gestion des abonnements en ligne n° 1 pour les associations, les organismes à but non...

GoDaddy Website Builder

4,2
Alternative n° 2 à ClubExpress
GoDaddy est une entreprise d'hébergement de site web et d'enregistrement de nom de domaine qui permet d'obtenir votre...

WordPress

4,6
Alternative n° 3 à ClubExpress
WordPress est une plateforme de création et de publication de sites web et de blogs, dotée d'outils pour la conception...

SignUpGenius

4,6
Alternative n° 4 à ClubExpress
SignUpGenius est un outil cloud de gestion des bénévoles et de planification d'évènements permettant de créer des...

Avis

Note globale

4,2 /5
(509)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,0/5
Simplicité d’utilisation
3,7/5
Support client
4,6/5

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Donnez votre avis!
5 avis affichés sur 509
Martin
Note globale
  • Secteur d'activité : Organisme social ou civique
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Solid service offering and very good value

Publié le 2020-01-16

We needed a product/service that handled membership operations (dues, renewals, info updates,...

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Avantages

Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability

Inconvénients

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Jack
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

ClubExpress does a great job for our Cycling club, however it’s a bit cumbersome to setup/confi...

Publié le 2022-09-12

ClubExpress has been a great improvement for our club for both our members and those of us who...

ClubExpress has been a great improvement for our club for both our members and those of us who manage the club. It replaced two systems, one home grown, and one commercial and has reduced manual processing considerably. Our Website looks great and our Ride Calendar is so much easier for our members to navigate and use. In addition, the team at ClubExpress has been a joy to work with. They have been responsive and helpful in every interaction.

Avantages

ClubExpress is very easy for our members to use. The event calendar (our Ride Calendar) is intuitive and registering for Events (Rides) is very simple. The Membership Directory is fantastic as is the number of privacy options each member has to determine what information to make available on the Directory. The Communications options make it easy to communicate with the full membership, or any defined subset of the membership. Accepting payments is easy with a Merchant Account. There are numerous customizable system notifications that will alert users and administrators of important items such as registration for an event, event cancellation, payment receipt, payment due, etc. The system has robust support for membership options and membership renewals. Overall the feature set is very robust.

Inconvénients

The system is not the easiest to learn from an administrative standpoint. I’m a retired software professional and I found it very frustrating. I knew it could do what I wanted to do, but finding out how to do it was very cumbersome. The on-line help is not that helpful. However, the ClubExpress Support Team is fantastic. They are very responsive and helpful. I just felt I had to use the Support Function way too frequently during initial setup & configuration. So, it’s a steep learning curve, but it’s not hard to maintain once you crest that curve. The other major issue for us is the complexity of the Event Creation/Maintenance function. We host over 500 rides per year meaning we create over 500 Events. We have a cadre of approx 50 ride leaders who create these events. I had to manually grant each of these individuals the necessary admin privileges to create calendar events and train them how to create events. There are way more options than we use on our events which makes it quite confusing for many. I would love to be able to hide 75% of the options on the event creation pages.

Alternatives envisagées 

Wild Apricot et SignUpGenius

Pourquoi choisir ClubExpress 

Our previous systems were completely disconnected and required our members to navigate two different systems/user experiences. Our website was antiquated and our previous systems did not handle membership management.

Logiciel antérieur 

SignUpGenius

Pourquoi passer à ClubExpress

The overall feature set was more robust and ClubExpress received positive reviews by other cycling clubs in the region that use it.
Patty
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Clunky, not flexible

Publié le 2022-09-07

Avantages

I find CE not especially easy to use. Your telephone tech support is pretty good, but at times, we even stymy them with report request or tech issues.

Inconvénients

Trying to create an emailing is frustrating. Elements jump around, text doesn't look the same in the emailing form as it does when sent in an email. I have to go back and forth and back and forth to make sure what I see on the emailing form comes out correctly in the actual email.

I also find searches and reports time-consuming. First, it's difficult to customize a report. Second, I often have to sort and re-sort reports to get the exact data I need and often have to do a manual count.

Also, this year we transitioned away from a dues-paying membership organization. We call former members Friends. There is little flexibility to easily customize Club Express's membership model to our new model, even tho we need and use many of the CE capabilities.

Dick
Note globale
  • Secteur d'activité : Organisme social ou civique
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

RinMyVillage

Publié le 2022-06-29

Is essential to our operation and we could not operate without it.

Is essential to our operation and we could not operate without it.

Avantages

This software is absolutely essential for our organization. Without it we would not be able to coordinate the efforts of volunteers and would have to have paid staff. That would add hundreds of dollars to the nominal cost we now charge our elderly members who receive services. I've been able to operate as an online organization without a physical office for the last dozen years. This means that volunteers can work from their homes coordinating services and finding volunteers for members. The software handles all of our renewals even sending out snail mail letters to members who do not use computers when they need to renew. Our website is completely generated using the club Express software.

Inconvénients

There are no major features that we can think of that are missing. That's not a coincidence over the last dozen years club Express as responded by adding those features we think we need sometimes involving major development effort. Only mind tweaks to increase efficiency are needed from time to time.

Brian
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Reasonably good site for hosting club web presence

Publié le 2020-01-17

The support has been great. I work in a support role in my day job and I must say calling CE is a...

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed.

Overall, my experience with Club Express has been good. There's a long list of things I'd love to improve, but for what the software does, it does it reasonably well.

Avantages

The hosting software does a reasonably good job in helping create a packaged online presence. For someone not familiar with creating a website there is a lot to be done when creating a site, from the server setup (and administration), creating databases, store functionality (credit card transactions) and other programming. Club Express has all of this packaged up into one reasonably easy to deploy environment. There are certain methodologies which you have to understand in order to best use the site software, but this isn't any different than learning any other software package.

With any software/site support is absolutely essential to helping smooth out the rough edges and I've found Club Express support to be very helpful and I can usually get my issues squared away within one call and certainly less than a day.

Inconvénients

While the site is easy to put up, there are some areas where the design is a bit clunky and challenging to use. As long as you stay within their parameters you're probably be fine, but no single organization fits perfectly into that box. Sometimes it's easier to change the code than it is to change the organization culture... other times, the culture has to change to fit the code. Neither of those operations can be very comfortable. One usually requires money, the other usually requires many meetings and often tears as old ways have to change.

The site software tries to do many things and given the demand of everyone going mobile these days, the mobile software falls short. It's far FAR easier to to manage on a desktop than on a phone or tablet. Their recently released texting functionality is a great example. Neat feature - but completely unusable unless you're at a computer. Can you do it on a phone? Sure - but the mirad of menus one has to navigate through to send a text makes it useless. It's better just to start a group text before the event and use that going forward.

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ClubExpress - FAQs

Voici quelques-unes des questions fréquentes sur ClubExpress.

Types de licences disponibles pour ClubExpress :

Utilisateurs habituels du logiciel ClubExpress :

Travailleur autonome, 2-10, 11-50

Langues dans lesquelles ClubExpress est disponible :

anglais

Appareils pris en charge par ClubExpress :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à ClubExpress :

Authorize.Net, Google Calendar, Google Maps, LinkedIn for Business, Meta for Business, PayPal, QuickBooks Online Advanced, Quickbooks Online, Twitter

Ressources d'aide disponibles pour ClubExpress :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ClubExpress.