Mindbody

At the time we began working with MindBody (5 years ago!), we had been managing our student database with Excel. At that time, we had about 350 students. I was running credit cards individually each month - for hours! We now have 550 students and I wake up on the 15th of the month and my work has been done for me!

Automating and streamlining customer service processes, such as appointment scheduling, payment processing, customer communication, and customer feedback. streamlining the business operations of health and wellness businesses, such as managing client data, tracking inventory and sales, and managing employee schedules. Enhancing customer engagement, such as through email campaigns, digital marketing, and promotions. Increasing customer loyalty by providing a personalized experience.Benefits1. Seamless customer service processes, such as appointment scheduling, payment processing, customer communication, and customer feedback. Streamlined business operations, such as managing client data, tracking inventory and sales, and managing employee schedules. Increased customer engagement, such as through email campaigns, digital marketing, and promotions. Improved customer loyalty through personalized experiences. Access to detailed analytics, such as real-time insights into customer activity and sales. Increased efficiency and cost savings through automation and streamlining of business processes.

We have been using this product for over 12 years, and had I written this review six months ago it would have been glowing. However, since ownership changed hands, quality has gone way down. Service outages. Clients unable to log on and register for classes. Old clients that left several years ago whose memberships have been suddenly reactivated.And the most frustrating thing of all is how absolutely tgerrible customer support has been. Every phone call ends with a promise that the customer support person will "look into" the problem. Then, the very next time, you are dealing with a new customer service rep and have to completely explain the problem again. We have been promised the attention of an "upper level" support person, only to have them blow off a planned meeting.We run an extremely professional operation, and the utter incompetence of Mindbody is a truly embarrassing reflection on it.

Mindbody is very user friendly if you have the budget to invest.