En savoir plus sur When I Work

Utilisez When I Work pour planifier vos tâches et communiquer avec vos employés en toute simplicité. Les fonctionnalités de la solution comprennent l'envoi du planning au personnel sous forme de message texte. La messagerie texte bidirectionnelle permet aux employés d'accepter des quarts de travail ouverts et de demander leur planning par SMS. Activez le service Attendance et laissez vos employés utiliser l'horloge mobile pour pointer à partir de leur smartphone ou configurez un iPad en tant que terminal. Repérez facilement là où vos employés pointent et, après avoir examiné leurs feuilles de temps, finalisez-les d'un simple clic.

When I Work est un outil conçu pour les propriétaires de petites entreprises, les gestionnaires des opérations, les responsables des ressources humaines ou toute personne gérant des plannings horaires.

Options de tarification dès :

2,50 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Australie, Canada, Allemagne, Royaume-Uni, Irlande , Pays-Bas, Nouvelle-Zélande, Singapour, États-Unis, Afrique du Sud

Langues

anglais

Options de tarification dès :

2,50 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Images

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Vidéo de When I Work
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Fonctionnalités

Nombre total de fonctionnalités pour When I Work : 112

  • API
  • Accès hors ligne
  • Accès mobile
  • Alertes mobiles
  • Alertes/Notifications
  • Analyse en temps réel
  • Authentification unique
  • Base de données des employés
  • Budgétisation et prévision
  • Calcul des heures supplémentaires
  • Calcul du coût de la main-d'œuvre
  • Carte perforée en ligne
  • Changement d'équipe
  • Chat en temps réel
  • Chat et messagerie
  • Communication multicanal
  • Contrôle du processus d'approbation
  • Contrôles/Permissions d'accès
  • Demande de congés
  • Distribution planifiée
  • Données en temps réel
  • Emplacements multiples
  • Fil d'activités et d'actualités
  • Fonction de glisser-déposer
  • Fonctions pour vente au détail
  • GPS
  • Gestion de la communication
  • Gestion de la conformité
  • Gestion de la disponibilité
  • Gestion de la paie
  • Gestion des bénévoles
  • Gestion des calendriers
  • Gestion des comités
  • Gestion des congés
  • Gestion des employés
  • Gestion des enseignants et du personnel scolaire
  • Gestion des feuilles de temps
  • Gestion des installations
  • Gestion des médecins
  • Gestion des non-présentations
  • Gestion des présences
  • Gestion des ressources
  • Gestion des ressources humaines
  • Gestion des serveurs
  • Gestion des sous-traitants
  • Gestion des tâches
  • Gestion des événements
  • Heures facturables et non facturables
  • Importation et exportation de données
  • Intégration QuickBooks
  • Intégration comptable
  • Intégration des collaborateurs
  • Main-d'œuvre variable
  • Messagerie
  • Messagerie SMS
  • Mesure des performances
  • Mises à jour en temps réel
  • Notifications en temps réel
  • Partage des fichiers
  • Planification automatisée
  • Planification des cours
  • Planification des gardes
  • Planification des groupes
  • Planification des installations
  • Planification des ressources
  • Planification des événements
  • Planification du personnel
  • Planification en temps réel
  • Pointage
  • Pointage à l'arrivée/au départ
  • Pointeuse
  • Portail des employés
  • Portail employés
  • Portail libre-service
  • Pour salons de beauté et les spas
  • Prise en charge iCalendar
  • Profils des employés
  • Programmation des tâches
  • Projections
  • Prévision
  • Prévision de la demande
  • Prévision du travail
  • Rappels
  • Rappels par courriels
  • Rapports de synthèse
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports sur les coûts de main-d'œuvre
  • Recherche/Filtre
  • Réservation en ligne
  • Saisie automatique du temps
  • Stockage sécurisé des données
  • Suivi de la progression des tâches
  • Suivi des activités
  • Suivi des congés
  • Suivi des congés maladie
  • Suivi des postes de travail
  • Suivi des présences
  • Suivi des salariés
  • Suivi des vacances/congés
  • Suivi du temps
  • Suivi du temps des employés
  • Suivi du temps en ligne
  • Suivi du temps en ligne
  • Suivi du temps et des dépenses
  • Suivi du temps hors ligne
  • Suivi du temps mobile
  • Surveillance en temps réel
  • Synchronisation du calendrier
  • Tableau de bord d'activités
  • Taux de facturation multiples

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Avis

Note globale

4,5 /5
(962)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,3/5
Simplicité d’utilisation
4,4/5
Support client
4,4/5

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5 avis affichés sur 962
Trish
Note globale
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software for teams of all sizes

Publié le 2019-07-25

I've been using this software for 5 years, first as an employee then as an employer. Ease of use...

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Avantages

- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use

Inconvénients

- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Alternatives envisagées 

Gingr

Pourquoi passer à When I Work

The hourly staff scheduling that comes with Gingr leaves a LOT to be desired and has a lot of catching up to do to even be basically useful.

Réponse de When I Work

Hi Trish,

Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!

Best,
Amanda

mera
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

my review about when i work

Publié le 2022-09-18

An company may manage time and attendance, create and amend employee schedules, add new tasks to...

An company may manage time and attendance, create and amend employee schedules, add new tasks to the calendar, check timesheets, and fill shifts using the cloud-based employee scheduling tool When I Work.

Using native and browser-based applications, When I Work enables users to manage schedules and track time on mobile devices. When their schedules change, employees receive smartphone alerts, and they may use the app to request time off or shift changes. When staff members request time off, managers are informed and have the option to approve it online. Users can prevent scheduling conflicts by importing personnel data from spreadsheets or CSV files. Additionally supported are forms of communication including customized messaging and group email services.

When I Work interacts with companies that offer payroll services like Gusto, QuickBooks, and ADP.

Avantages

The simplicity of scheduling and accessibility appeals to me.
They have a great customer service crew that is always willing to assist.
I had a good overall experience with When I Work, and I would highly suggest it to other Business owners.

Inconvénients

My only negative experience was having to repeatedly reset my phone due to GPS issues when attempting to clock in, which was unpleasant and time-consuming.

Réponse de When I Work

Hi Mera, Thanks for taking the time to review our app. We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant Version d’essai gratuite
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Deceptive & misleading pricing practices, little integration, but certainly quite slick.

Publié le 2017-04-04

Avantages

Looks slick, appears to offer a lot (which it does, at a cost, see below...)

Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Inconvénients

1. Pricing Practices

The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it.

Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but...

...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up.

And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top.

But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't.

I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived.

2. App Reliability

Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary.

3. Limited Integrations

A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either.

The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time.

Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule.

So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some.

And that, really, is sad.

The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

Réponse de When I Work, Inc.

Hi there,

Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review.

As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers.

We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner.

Have a nice day,
Customer Success @ When I Work

Deanna
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

When I Work

Publié le 2022-06-30

Overwall the software works great for time keeping, scheduling shifts and dropping shifts.

Overwall the software works great for time keeping, scheduling shifts and dropping shifts.

Avantages

Love that I can see all positions and the counts that way I can see if all employees are scheduled for the day. Easy to Post all at once and duplicate schedules.

Inconvénients

I dislike that we have to pay extra to send messages to the entire team.

Réponse de When I Work

Hey there Deanna,

Cassee here with Customer Care. We received your feedback and wanted to follow up!

We are glad to know that our Scheduler has made it easier for you to publish and duplicate weekly schedules and that you are able to confirm all employees and positions are accounted for! We love making work less work, so it's great to know we're hitting the mark in that area.

There are three communication features within the WorkChat menu: Send Email, Send Team Text, or sending a message through WorkChat. Sending email and WorkChat messages are included without any extra costs to your plan. The Team Texts require credits because they the cost of sending texts via When I Work since it is separate from a standard Cell Phone Plan.

Thanks again for giving us feedback on your experience with When I Work. It's always great to hear from our users!

Kindly,
Cassee

Tori
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

easy to use

Publié le 2022-09-18

Avantages

WIW is pretty intuitive, and our team has no problem navigating the software. it's user friendly. we would be lost without using WIW as a scheduling tool.

Inconvénients

i don't love the fact you have to enter in the amount of hours a team member is taking off when you're entering a day off. we don't use WIW to track hours or as a vacation time management system, we simply just need to put it in the schedule that someone won't be there. it's not something would stop me from using this software or recommending it to someone else, it's just something i find annoying!!

Réponse de When I Work

Hi Tori, We are sorry to hear you are having issues with Time off Requests. Can you submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work to resolve this? We're here to help.

Afficher 5 avis sur 962 Lire tous les avis

When I Work - FAQs

Voici quelques-unes des questions fréquentes sur When I Work.

Types de licences disponibles pour When I Work :

Utilisateurs habituels du logiciel When I Work :

Travailleur autonome, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles When I Work est disponible :

anglais

Appareils pris en charge par When I Work :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à When I Work :

321Forms, ADP Workforce Now, Crew, Google Calendar, Google Workspace, Gusto, Meta for Business, OnPay, OnPay Solutions, PayPal, QuickBooks Online Advanced, Quickbooks Online, Square Point of Sale, Starboard Suite, Tribepad, Vend, Zapier

Ressources d'aide disponibles pour When I Work :

Service client/courriel, FAQ/forums, Base de connaissances, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour When I Work.