--- description: HelpWire : qu'en pensent les utilisateurs ? Lisez les avis sur HelpWire, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpWire Tarif, abonnement, avis | GetApp Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de bureau à distance](/directory/1731/remote-desktop/software) > [HelpWire](/software/2069176/helpwire) # HelpWire Canonical: https://fr.getapp.ca/software/2069176/helpwire Page : 1/4\ Suivant: [Page suivante](https://fr.getapp.ca/software/2069176/helpwire?page=2) > Logiciel d’accès à distance pour Windows, macOS et Linux. Les sessions démarrent via un lien, sans identifiants, avec accès sans surveillance pour les interventions ultérieures. > > Conclusion : 80 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### HelpWire - Principaux avantages \- Aucune inscription pour l’utilisateur distant : réduit les frictions et accélère le démarrage des sessions. - Redémarrage et reconnexion : poursuivez le support après les redémarrages du système sans perdre l’accès. - Prise en charge de l’élévation UAC : effectuez des tâches administratives sur les appareils Windows pendant la session. - Transfert de fichiers : déplacez des fichiers entre les appareils pendant le travail de support. - Prise en charge de Wayland sous Linux : connectez-vous à Ubuntu 22.04+, Fedora et aux autres distributions où Wayland est utilisé par défaut. - Sessions simultanées : permettez à un opérateur de se connecter à plusieurs clients à la fois, ou à plusieurs opérateurs de rejoindre la même session. - Vue multi-écrans : travaillez sur tous les moniteurs du client sans changer de contexte. - Authentification à deux facteurs (2FA) : protégez l’accès au compte. - Connexions compatibles avec les pare-feu : assurez le support dans des environnements réseau restreints. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 80 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Eltima Software - **Pays**: Frankfurt, Allemagne - **Entreprise fondée en**: 2001 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - API - Accès et contrôle à distance - Accès sans surveillance - Accès à plusieurs moniteurs - Authentification unique - Authentification à 2 facteurs - Chat en temps réel - Clavardage et messagerie - Comptes d'utilisateur multiples - Connexion sécurisée - Contrôles/Permissions d'accès - Dépannage - Gestion des utilisateurs - Outils de diagnostic - Partage d'écran - Partage des fichiers - Sécurité SSL - Transfert de fichiers - Transfert de session ## Ressources d'aide - Service client/courriel - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de bureau à distance](https://fr.getapp.ca/directory/1731/remote-desktop/software) ## Catégories connexes - [Logiciels de bureau à distance](https://fr.getapp.ca/directory/1731/remote-desktop/software) - [Logiciels de prise en main à distance](https://fr.getapp.ca/directory/563/remote-support/software) ## Logiciels similaires 1. [Zoho Assist](https://fr.getapp.ca/software/9913/zoho-assist) — 4.7/5 (1445 reviews) 2. [Slack](https://fr.getapp.ca/software/91563/slack) — 4.7/5 (24143 reviews) 3. [TeamViewer ONE](https://fr.getapp.ca/software/90948/teamviewer) — 4.6/5 (11629 reviews) 4. [AnyDesk](https://fr.getapp.ca/software/120039/anydesk) — 4.6/5 (1787 reviews) 5. [Supremo Remote Desktop](https://fr.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avis ### "My nowadays Feature Rich Remote Support Solution" — 5.0/5 > **Amisha** | *22 juillet 2024* | Transport routier/ferroviaire | Taux de recommandation : 9.0/10 > > **Avantages**: Firstly, the main thing I like most is that it's completely free and super easy to use. One doesn't need to set up anything complicated, and it works well on both Mac and Windows. Also, it has some great features like being able to switch between multiple remote desktops and viewing dual displays, which makes remote support much more efficient. > > **Inconvénients**: Honestly, I haven't run into any major drawbacks but What I liked least about HelpWire is that it doesn't support mobile devices and lacks a session recording feature. > > I've had nothing but great experiences with HelpWire generally. Starting the setup procedure takes little effort and is quick and simple. Remote support for Mac and Windows computers can be easily provided because of the software's efficiency and ease of use. The features, which include the ability to monitor two screens and switch between numerous remote desktops, improve productivity and facilitate troubleshooting. HelpWire is a useful solution for remote support because of its robust security features, convenience of use, and complete freeness for both personal and business use. ----- ### "Good Software For Students as well as Professional." — 5.0/5 > **Utilisateur vérifié** | *15 juillet 2024* | Services à la personne et aux familles | Taux de recommandation : 9.0/10 > > **Avantages**: The software's scalability and customizability are commendable, adapting seamlessly to our growing business needs and evolving customer demands. The support team behind Helpwire has been responsive and proactive, promptly addressing any queries or issues we've encountered > > **Inconvénients**: Every software and app have some issues. > > In conclusion, Helpwire software has exceeded our expectations by offering a reliable, user-friendly solution that has enhanced our efficiency, improved customer satisfaction, and supported our business growth. I would highly recommend Helpwire to any organization looking to elevate their customer support capabilities. ----- ### "Great option for Zero Cost solution" — 5.0/5 > **Clayton** | *23 avril 2024* | Fabrication électrique/électronique | Taux de recommandation : 6.0/10 > > **Avantages**: The cost, which is free. Allows for easy evaluation and use right out of the gate. > > **Inconvénients**: No mobile access, and the limitations of being free. For small companies this is a huge advantage, for anyone that has to deal with software changes , it creates pause on the longevity of the software or the price point. > > I demoed this when comparing to several options, and looking to switch from a more costly vendor. Everything seemed very intuitive, and had a lot of positive feedback from the IT crowd on reddit. ----- ### "Long awaited find" — 5.0/5 > **Hunor** | *17 avril 2024* | Urbanisme et architecture | Taux de recommandation : 10.0/10 > > **Avantages**: It is easy to set up and it never let me down, it delivers every time I need it. > > **Inconvénients**: It is a little retro styled, but I guess in fact I like that too:) > > HelpWire was a great discovery for me\! After trying the leading softweres for the issue and not being satisfied by them, I just found HelpWire by browsing the internet, thought to give it a try and it was a revelation to discover how good it was. ----- ### "A Breath of Fresh Air for Remote Debugging" — 5.0/5 > **Tithi** | *22 mai 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: \*\*One-Click Debugging Nirvana,\*\* I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely. Now, it's one-click and I'm in\! No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me\! > > **Inconvénients**: One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. > > One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.getapp.ca/software/2069176/helpwire?page=2) ## Liens - [Afficher sur GetApp](https://fr.getapp.ca/software/2069176/helpwire) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées