Epicor BisTrack

It is not so easy to use, because it linked to other software in my company like Great Plain to link the invoices.But it good for all kinds of functions. So overall It is good to me.

Because it was linked to other software, so sometimes there is mistake, and don't know where the mistake comes from. Some error need experience to know where it came from. Example, I had one invoice was submitted from branch, but I couldn't approve because of currency branch chose different between Purchase Order and final currency on invoice. I don't know how to fix; I need to ask our web's administration to help me explain for this and fix it.So it would be better if the branch saw that error before they submit and they fixed it before submission. Thanks!

A nice feature is also that users can upload supporting documents (i.e. sales invoices, vendor invoices, shipping documents, etc.) in BisTrack which we can easily export to provide to our auditors. I am not sure if this feature was included or if we had to build this into BisTrack, but it saves us time and has complete documents for each transaction.

I think BisTrack is not the most common software, so it is difficult for users to learn. There are a lot of parameters you have to set when exporting documents. Also, the exported document is not properly formatted so you will have to spend time formatting it before we can use it in excel to perform our analysis or financial reporting. Lastly, we have to rely on a third party to help us resolve the problem when we have a technical issue with BisTrack.

Given that I am in a lumber and building materials industry, Epicor BisTrack provides a good solution for our company's needs as it is designed to cater to my industry. Epicor Bistrack is able to integrate well with our existing accounting software - data is transferred between the software in real time. In terms of analytical components, BisTrack has options to satisfy data analytical needs as it allows for report customizations and lets you create the reports that you want to see.

What I liked the least about Epicor Bistrack is the fact that the user interface isn't that intuitive to use and I find myself getting easily lost in all the screens. Our Accounts Receivable is performed through the software and I finding out which sales invoices was paid on what payment takes quite awhile. When dealing with annual audits, gathering documentation like this is a huge headache because it literally takes like 2-3 for each transaction. Multiply that by at least 300 records and you have yourself a living nightmare.

BisTrack worked well with all the other parts of the business made sorting our products and 3 way matching a much more seamless part of the overall operation.

Downloading reports can be challenging at times, and there's an occasional delay when accessing certain features due to speed issues.