Momence

4,4 (57)
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Logiciel de gestion des événements en direct et des expériences à la demande.

En savoir plus sur Momence

Momence est une plateforme de billetterie pour les événements et contenus. Les utilisateurs peuvent vendre des billets ou des droits d'accès à des événements en direct, des vidéos à la demande, des cours et du contenu digital. Le logiciel est compatible avec des applications tierces et fournit des contrôles d'accès appropriés. Des outils de monétisation des droits d'accès pour les événements en personne, comme les cours de formation et les conférences, sont également fournis. Les utilisateurs peuvent créer des expériences hybrides en combinant des événements en direct et en personne. Une fonction de vidéothèque est incluse pour le contenu à la demande et la plateforme est compatible avec d'autres logiciels d'événements virtuels, notamment Zoom.

Pour les réservations, les utilisateurs peuvent choisir parmi différentes options d'achat avant de s'inscrire. Les inscriptions sont automatisées lors des premiers achats et des options de vente incitative sont disponibles pour augmenter les revenus ou les abonnements. La présentation des pages d'inscription est entièrement configurable et des champs personnalisés peuvent être ajoutés si nécessaire. Le logiciel Momence comprend également des outils d'analyse de données, des fonctionnalités de CRM (Customer Relationship Management), des fonctions SMS et des outils d'e-mail marketing.

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le nuage
  • Sur site

Disponible dans les pays suivants

Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni et 1 autres

Langues

anglais

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Images

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Fonctionnalités

Nombre total de fonctionnalités pour Momence : 114

  • API
  • Accès mobile
  • Alertes mobiles
  • Alertes/Notifications
  • Analyse en temps réel
  • Application mobile
  • Automatisation du marketing
  • Base de données de clients
  • Base de données de clients
  • Base de données de membres
  • Bibliothèque d'exercices
  • Billetterie des événements
  • Calendrier des événements
  • Champs personnalisables
  • Communication avec les membres
  • Comptes clients
  • Comptes de membre
  • Confirmation et rappels
  • Conférences
  • Conférences vidéo
  • Contrôles/Permissions d'accès
  • Diffusion continue de présentation
  • Diffusion continue en direct
  • Emplacements multiples
  • Emprunt et restitution en libre-service
  • Enquêtes et feedback
  • Facturation
  • Facturation récurrente et des abonnements
  • Flux vidéo
  • Formulaires personnalisables
  • Gestion d'équipe
  • Gestion de l'e-commerce
  • Gestion de la communication
  • Gestion de la disponibilité
  • Gestion des abonnements
  • Gestion des calendriers
  • Gestion des capacités
  • Gestion des clients
  • Gestion des contacts
  • Gestion des cotisations
  • Gestion des courriels
  • Gestion des cours
  • Gestion des employés
  • Gestion des factures
  • Gestion des feuilles de temps
  • Gestion des inscriptions
  • Gestion des instructeurs
  • Gestion des listes d'attente
  • Gestion des présences
  • Gestion des remises
  • Gestion des rendez-vous
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des tâches
  • Gestion des visiteurs
  • Gestion des étudiants
  • Gestion des événements
  • Gestion du personnel
  • Historique des clients
  • Historique des transactions
  • Importation et exportation de données
  • Inscription des visiteurs
  • Inscription en ligne
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Marketing par courriel
  • Messagerie SMS
  • Mises à jour en temps réel
  • Modèles de courriels
  • Modèles personnalisables
  • Notifications en temps réel
  • Paiements en ligne
  • Paiements électroniques
  • Plan de remise en forme
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification des événements
  • Planification du personnel
  • Planification en temps réel
  • Point de vente (PDV)
  • Portail client
  • Portail des membres
  • Portail libre-service
  • Pour studios de yoga/Pilates
  • Profils client
  • Programmation des tâches
  • Rappels
  • Rappels par courriels
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Rendez-vous récurrents
  • Renouvellement d'abonnements
  • Répertoire de membres
  • Réservation de chambres
  • Réservation en ligne
  • Saisie de leads
  • Stratégie de marque personnalisable
  • Suivi de l'engagement
  • Suivi des activités
  • Suivi des certifications
  • Suivi des présences
  • Suivi des événements
  • Synchronisation du calendrier
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des paiements
  • Types de membres

Alternatives

PushPress

4,7
Alternative n° 1 à Momence
PushPress est une suite d'applications de gestion de la facturation récurrente et des membres qui aide les propriétaires...

Bookwhen

4,9
Alternative n° 2 à Momence
Bookwhen est un système de réservation en ligne flexible qui permet aux PME d'organiser et de traiter des paiements...

fitDEGREE

4,7
Alternative n° 3 à Momence
fitDEGREE est un logiciel de gestion de club qui fournit aux propriétaires de studios de fitness collectifs le soutien...

YellowSchedule

4,7
Alternative n° 4 à Momence
YellowSchedule est un logiciel web de gestion de rendez-vous qui permet aux professionnels de la santé de rationaliser...

Avis

Note globale

4,4 /5
(57)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,2/5
Simplicité d’utilisation
4,2/5
Support client
4,3/5

Vous avez déjà Momence?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 57
Angelica
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Seamless Business Enhancement with Momence

Publié le 2023-11-21

I can't speak highly enough about Momence and the transformative impact it has had on our business...

I can't speak highly enough about Momence and the transformative impact it has had on our business operations. The leads functionality has streamlined our lead management process, providing an intuitive and efficient way to capture, organise, and convert leads seamlessly.

The integration of Momence Sequences has been a game-changer in our customer experience strategy. It has allowed us to create and implement personalised, automated campaigns that have significantly enhanced our engagement with clients. The ability to create visually appealing email campaigns from a single platform has had significant cost and time savings.

The support from the Momence team has been exceptional. Their responsiveness and commitment to customer success make them a standout partner. Sometimes it feels like they are reading our minds - we often think of a feature/enhancement only to have it realised the next day! Momence has become an indispensable tool in our business toolkit, and we're excited about the continued growth and innovation it brings to our operations.

Avantages

I love the simplicity of Momence. There are no complicated interfaces - everything makes sense and is easy to set up and use. Momence has thought of almost everything you need to run a successful studio and has brought it together in one platform. This means there is no need for complicated 3rd party links to CRM tools or leads management software or a seperate video hosting platform for on-demand classes/courses. Momence puts you in total control of your client journey from prospect to member.

Inconvénients

I think Momence can do better in terms of client education. While I can find most of what I am looking for, sometimes the explanations are not overly detailed or don't have a business use case. This could be because they are continually innovating and improving their product. I can envision a "Momence Academy" with step by step guides of all the features and how they can benefit your business. I'm sure it's on the roadmap!

Alternatives envisagées 

ClubWorx et ABC Glofox

Pourquoi choisir Momence 

Mindbody was getting very expensive and their support was lacking. We wanted a more agile streamlined product at a lower price point.

Logiciel antérieur 

Mindbody

Pourquoi passer à Momence

Momence had the functionality we wanted and a team that was responsive to what we needed as a business. They really took the time to understand our needs and made some of our feature requests a reality.
Jason
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great system appointment and health based features have some ways to go, and data migration...

Publié le 2024-02-17

I think Momence is a great tool, I think the team is great overall, and they are very attentive to...

I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement.

Avantages

I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future.

Inconvénients

The biggest draw back for me was the data migration. I'm utterly disappointed that
1) they did not disclose how limited there import approach was, in fact it was the opposite
2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it
3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data)
4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards.

Alternatives envisagées 

ABC Glofox, Vagaro, Mindbody, Fresha et WellnessLiving

Pourquoi choisir Momence 

Better clinics was too limited overall and had a lot of bugs. it wasn't mobile friendly, didn't have gift card or membership features, had no online store capability, no customer app or portal so ended up with multiple duplicates, no staff app and had a very limited design. Also features didn't improve frequently enough to warrant staying with them. The team is great though, very supportive they just had a very small team to customer base and the app wasn't evolving fast enough.

Pourquoi passer à Momence

It seems like Momence was the best mix of usability, accessibility, flexibility, support, and transparency in pricing. It also hit on all the main features that we wanted and the administration of it was less complex than others, while the interface and feature set was more well rounded overall. Also the overall reviews leaned in Momence favour when it came to overall satisfaction with the provider itself.
Bernie
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Poor software

Publié le 2024-05-05

Momence support is poor. Their staff are not well trained to resolve issues when they arise.
We...

Momence support is poor. Their staff are not well trained to resolve issues when they arise.
We also frequently get charged more than what is stipulated in our contract and have to contact them for refunds.

Avantages

Momence is a rudimentary software for fitness businesses. They present themselves well and is simple to use if you don't have many clients or classes scheduled.

Inconvénients

over time there have been multiple issues and glitches in the software. They can take months to respond and with our latest issue, it has been 2 months with no follow up even though they have said it's been escalated and put on high priority. I hate to think how slow low priority is.
With other software we have used, a late cancellation would usually mean a lost credit however, we have noted multiple clients who have been able to rebook with their credit after a late cancellation.
We were also overcharged by over $10000 once which was another mess.
I could go on and on with all the issues we have faced. Any pros are most definitely outweighed by the cons.

Rachael
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Yoga Studio Booking Software

Publié le 2023-11-17

Our overall experience has been postitive and I am looking forward to using even more of the...

Our overall experience has been postitive and I am looking forward to using even more of the features and functionality.

Avantages

I love all the features and fucntionality! Especially the integrated CRM that includes texting, email and staff reminders. The ability to create automated marketing sequences. The On Demand Video Library and easy livestream Zoom integration. The customized permissions that you can assign to teachers and staff. The review management funtion, leads integration, live chat support, marketing support and their mobile app. Momence was one of the only studio software that had everything we needed!

Inconvénients

The on boarding was a bit of a challenge. We had some issues with the transferring of data from our previous software and a couple bumps in the road on transition day. The software takes awhile to learn and is not as intuitive or user friendly as I would like for set-up and ease of use, but now that I'm more familiar and comfortable using it, I am very happy we made the switch.

Alternatives envisagées 

fitDEGREE

Pourquoi choisir Momence 

We loved the simplicity, price and ease of use with Punchpass but they did not offer texting or the ability to create any marketing automations.

Logiciel antérieur 

Punchpass

Pourquoi passer à Momence

Walla was more expensive and at the time did not have their full marketing suite rolled out. FitDegree did not offer the option to have an On Demand Video Library
Eleesha
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

New Momence - Pilates Studio User of 5 studios

Publié le 2023-11-21

We have been with Mindbody for more than 8 years, I hated mind body however thought it would be too...

We have been with Mindbody for more than 8 years, I hated mind body however thought it would be too hard to transition to another provider plus they would all be the same.
I was absolutely wrong!
The transition was tough, I wont deny.
However the benefits outweigh the transition. The ease of customer contacts via in-app messaging, contacting all clients on a class list, sms, emails and marketing contacts are amazing!
Then their customer service is fabulous, they are always there to help and also take your feedback on board and actually action feedback also.
Mindbody would NEVER do that, even when I have 5 studios!
If your thinking of finding a system that will help reduce admin hours and enable you to contact via one point of contact all retained in the Momence inbox, I highly recommend them.

Avantages

Service and customer support of real people

Inconvénients

Our data transition was a little rough moving from Mindbody to Momence, which I think is to be expected with 5 studios and large membership bases. Momence support team really did do their best and were always contactable through the period.

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Momence - FAQs

Voici quelques-unes des questions fréquentes sur Momence.

Types de licences disponibles pour Momence :

  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Momence :

Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Momence est disponible :

anglais

Appareils pris en charge par Momence :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Momence :

Shopify, Squarespace, Stripe, Webflow, Wix, WordPress

Ressources d'aide disponibles pour Momence :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Momence.