Shipox DMS

- Orders Management
- Fast fixes
- Integration with local e-commerce platforms
- Great customer service agents and sales reps.

- Some optional features should be added.

excellence customer experience and support 24/7

there is no branch for the company in saudi arabia

- Good Web Design: Nice colors and UI elements.

- No admin API: You won't be able to manage or apply your own logic as an administrator, because they don't have APIs with admin privileges.

- Integrations are prone to errors: We spent more than 6 months trying to get the team to set up just one integration with Salla. The already sat up integrations such as Zid often produces errors and orders don't reach Shipox's dashboard.

- Doesn't support extra COD charges: You won't be able to apply extra COD charge as their system doesn't support it.

- Route optimization doesn't work: Despite their advertising that they have route optimization, sadly after 5 months of purchasing their product, we found out their route optimization solution wasn't ready yet.

- Slow responding customer support: Their customer support team doesn't respond quickly to you in case of critical issues. We had to contact the development team lead directly in case we experience emergency issues.

- Expensive add ons: They will charge you massive amounts of money for small features. Integrating your SMS provider with Shipox will cost you more than $2000.

flexibility of the team for enhancements

lack of handover between internal shipox teams

We had a great interaction with the team, they were always easy to comunicate. We did count with a great IT team at the time and they help us go through the whole process. We like many of the features that were ready to use after the setup

As per described we didnt have a IT team, so the set up was not as fast however they did offer us an option to have all handled by them. Still it would have been nice to have a more simple setup.