BlueRithm

Flexible project style: Commissioning requirements differ for projects, (LEED, USACE, WSEC) and this system is excellent for easy customizing to your project's needs versus trying to fit your project into the software's box.
Report templates: project is setup, report templates can be built that makes recurring reports a snap.
NO fees for contractor logins: I am glad there are no guest user restrictions. Paying for a contractor login that, face it, they probably aren't going to use anyway is a downer.
NO project fees: Schedules *always* slide. monthly usage fees for projects can destroy your small project budget, and adding subscription fees into a bid can tip the scales against you, costing you the contract.
Customer support like I've never seen: having such responsive CS lets me know that BlueRithm understands that quick responses to my questions keeps me productive on my projects. A frustrated customer is an ex-customer.

No offline functionality*: While the offline functionality is in process of rolling out, It has not been available as of June2020. Losing contact with my project when I go into a basement and lose WiFi is frustrating. We work around it, but this will be so much nicer when I can finally stay in touch with my project during site walks.
No Site Inspection report/summary: Thus far, a site inspection report is a bit tedious to tie to BlueRithm. I would like to see a "site visit" tool.
A multiple choice selector (pass/fail/na), (high/medium/low), (started/in-progress/completed) for faster data entry and fewer table columns would be nifty.

Setting up Checklists is really simple. The hardest part the we are finding is the deployment to Contractors in the field. They simply are unwillingy to make the change. We fidn that we are creating PDF's to pass along which defeats the purpose.
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I do wish that we couild run reports based on the individual Contractor assingments. The font adjustment would also be a valuable upgrade. When a report is ran there seems to be no page break between trades. So it feels difficult to read thoroughly.

We have been looking extensively for Cx software for our company. We realized there is a large demand for online access to documents from our clients and going paperless is preferred. The software is easy to use and the support is outstanding! If you have never used web based software, it does take time to go through it and to get acquainted with it but its well worth it. Its more than Cx software! We are currently using it on an HVAC Survey Project. We developed our forms tailored to the survey and using the app in the field, data and field notes are entered in addition to photos. When we get connected to WIFI, in-field data, notes, and photos is instantly uploaded. When using the app its best to use a tablet and not a phone.

Deficiency Logs: Just add your comments, take a photo with device and save. You have the option of using a phone to take photos and upload to the selected deficiency log later as well.

Developing checklist forms is easy and there's also the ability to insert PDF forms into reports. Transferring data form your own forms to BR Deficiency reports are simple takes time to do especially if you have been using MS Word. If you have used MS Excel forms then its definitely easier. Modifying forms in that have been created in BR is a breeze.

BR also has a knowledge base with articles and tutorials on the different aspects of the software.

The support has been great (either through emails, telephone or online meetings) but an improvement to the tutorials could be improved. Such as going into more detail for creating reports and forms, but the more you work within the software, the more you understand it.