Tremendous

It was super simple to setup and it takes about 30 seconds to send a reward. Plus it allows us to give the end user the opportunity to select the way they want their rewards. Great platform!

Wish there was an opportunity to identify when/if people used the cards so we could resend or remind. A bit more transparency would go a long way.

The great thing about Tremendous is their customer support, they are very responsive, they send response in next hour or two, they are very detail oriented and problem solving, never had better experience with support than tremendous actually. they are making my life much easier

There is nothing that I don't like about Tremendous at the moment

I love how user friendly the System is. Sending gift cards to multiple Recipients is very easy and user friendly. The ability to download and upload CSV files is extremely handy for my work where i would have to send out to 20 gift cards to different Recipients. The CSV files make this very easy. I have had no issues with the system timing out. The Website is always extremely fast on my laptop which is great for my work where i need to send out gift cards to our clients quickly and efficiently. This system was extremely easy to learn! I have never used a system before which took me no time at all to learn the basics thit quickly. The layout of Tremendous is very eye-catching and Pretty. The cancel a gift card was extremely easy to use although it is understandable that it is final. I really like that we receive email notifications for every order which i have manually triggered as it allows me to keep a separate record in my emails and to keep track of how many gift cards i send. I have yet to hear from clients who have issues when receiving these gift cards (not working etc) which helps to enhance our client experience.

I think my main issue with tremendous would be the support function. Compared to other products the support function just an email. I think the ability to maybe have a call support would be helpful as for some issues it would be necessary to call the tremendous support staff instead of emailing. When canceling a gift card i did not like the fact that we do not get a notification or an email that the money has been transferred back into the account. I think this would be very useful to have. However, these problems are not a deal breaker for me but I think these are areas in which the application can be improved.