En savoir plus sur SAM
SAM est un logiciel de gestion d'atelier automobile conçu pour aider les entreprises à gérer les entrées de grand livre, les budgets, les transactions, les travaux, les stocks et d'autres opérations sur un portail unifié. La plateforme permet aux organisations d'enregistrer, de mettre à jour et d'afficher des détails sur les clients, les véhicules, l'historique des services, les frais, etc.
SAM comprend une fonctionnalité de gestion des stocks qui permet aux administrateurs de suivre les transactions d'inventaire, les remises, de définir plusieurs niveaux de prix de stock, d'organiser les catalogues de pièces de rechange et d'automatiser le réapprovisionnement. Cet outil offre une multitude de fonctionnalités telles que la piste d'audit, la gestion du solde des livres de caisse, la comptabilisation des crédits, les résumés des créanciers, les suggestions automatisées, la gestion fiscale, l'importation de données, etc. Les superviseurs peuvent également utiliser le module de gestion du personnel pour établir des références du secteur, surveiller les tâches assignées et générer des rapports de productivité pour les techniciens.
La fonctionnalité de gestion du marketing dans SAM permet aux utilisateurs de gérer les suivis, d'envoyer des rappels de service aux clients, de créer des rapports d'analyse des sources de travail et d'exporter les données des clients, des stocks et des véhicules à des fins de référence. Cette solution prend également en charge l'intégration avec diverses applications tierces, notamment MYOB, Exonet, QuickBooks, Microsoft Word, etc.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product for Automotive Workshop
Publié le 2021-09-07
SAM works well for us in our workshop. The support has been great if we are ever stuck on anything....
SAM works well for us in our workshop. The support has been great if we are ever stuck on anything. The team behind SAM are always looking for ways to improve the system. We are glad we moved.
Avantages
It's an easy to use system with great features and reports available. Our client database moved over from our previous software with no problems.
Inconvénients
We found the time clocking function a little difficult when it came to jobs that were part of a "job kit".
Réponse de Auxo Software
Hi Tammy,
Thank you for taking the time to give us a review.
It's great to hear that find the system easy to use and are benefitting from the features, I will pass that feedback onto our product team.
We know that timeclocking with job kits is not the easiest and are looking at ways to make it easier.
Our supoprt team will be stoked to hear that your feedback.
Thank you again and don't hesitate to contact me directly if needed.
Many Thanks
Raj - GM, SAM
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best thing we've done for our business
Publié le 2021-01-18
The installers were great at helping us get the hang of using SAM and when they thought we were up...
The installers were great at helping us get the hang of using SAM and when they thought we were up to speed we switched over to using SAM support. We do find that SAM support can be hard to get hold of sometimes, you can't get straight through to talk to someone anymore and this can be frustrating waiting for a phone call back. Although there are things that could be improved we would highly recommend this product to any automotive garage.
Avantages
It has made our business more efficient. We are saving money as there are no longer parts and time being left off Job invoices. Time Clocking is a brilliant addition. Sending out WOF reminders is a lot easier with SAM and so is contacting our customers via email and text direct from the program. There are so many more great reasons to use SAM in your workshop we love it.
Inconvénients
When we switched from MYOB to SAM the information wasn't all correct, it was a lot of back and forward between us and SAM and our business Mentor, who had an accounting background, we were using at the time. It did take a while to get things right but we got there and it was totally worth it. We would love to be able to use SAM in real time on our Cellphones it would make things even more efficient but they haven't got that available yet.
Réponse de Auxo Software
Hi Mel,
Thank you for taking the time to provide such a comprehensive review.
It's great to hear our product has helped your business.
We know getting hold of the support team can be a bit difficult at times, especially at month end when its busy. Because of this we are investigating on how we can improve this.
As discussed our new web product has the ability for technicians to timeclock off their phones.
Don't hesitate to contact me directly if needed.
Many Thanks
Raj - GM, SAM
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Simple SAM
Publié le 2021-01-20
Avantages
Once you understand how SAM works, it is very easy to use. Easy to get integrated with XERO which makes statements and invoicing very quick.
The SI agents are wonderful to deal with especially when setting things up or spending time making sure you understand new features.
Inconvénients
2 of the biggest downfalls of SAM are that there is no app for phone use and the diary doesn't run individual techs, so you cant at a glance see who has space to fit jobs in, a real pain if you have a WOF inspector, a service tech and multiple techs doing repairs
Réponse de Auxo Software
Hi Lisa,
Thank you for taking the time to review us and giving us some feedback.
It's great to hear you find our product easy to use, I will pass that wonderful feedback onto our development team.
We know there is an increasing need for being mobile which is why we have developed a new web product with a newly designed diary and the ability for technicians to timeclock from their phones.
Don't hesitate to contact me directly if needed.
Many Thanks
Raj - GM, SAM
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Most in-depth system out there
Publié le 2020-11-27
Our experience with SAM has only been positive and although we have looked at changing software...
Our experience with SAM has only been positive and although we have looked at changing software packages in the past, we couldn't find anything that came close to offering the depth, ongoing support or integration that SAM does. We consider the benefits SAM offer far outweigh the cost!
Avantages
We love the fact that SAM integrates everything we need to run our workshop in the one software package; CSM, vehicle history, financials and reporting, electronic diary, debtors, creditors...everything! It is easy to learn and technical support is great should you need it. Love the ease we can manage our margins on each job, making us more profitable. We consider SAM one of our best tools we've invested in for our workshop.
Inconvénients
The electronic diary needs improving and it would be great if the software was cloud-based to allow easy, reliable and secure access from anywhere. An improved, more user-friendly training or help section would be ideal to get new staff quickly up to speed and it would be great if the pricing packages could also be structured to better suit a small business budget! The day-to-day operation though is definitely fit for purpose.
Alternatives envisagées
Workshop SoftwarePourquoi passer à SAM
The level of detail and depth of vehicle history particularly and overall integration that SAM offered, the other software packages just couldn't compete!Réponse de Auxo Software
Hi Tracey,
Thank you for taking the time to review us and providing us some feedback.
I have passed on your postive feedback to the development team, they will love hearing you utilise the system so extensively.
We have developed a new diary (and other stuff) in our new web product, feel free to have a play in it and when you are ready to move let me know so we can get your data transferred over.
Don't hesitate to contact me if you have any questions.
Many Thanks
Raj - GM, SAM
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Sam Xero review
Publié le 2020-12-02
happy with support and ease of use
happy with support and ease of use
Avantages
Takes a bit to get codes correct and sort how you want to load stock but once sorted, easy to use
Inconvénients
Other than MYOB, haven't used anything else so feel its suits its purpose
Réponse de Auxo Software
Hi Raewyn,
Thank you for taking the time to review us.
I have passed on your comments to the support team and it's made their day.
It's great to hear that you value an industry specific application to run your business rather than a generic system, especially as the reporting is more meaningful.
I have also passed on your comments to the development team about ease of use, as that is something they are always thinking about when doing development.
Setting up a system to give you the reporting you want does take a bit of time, but as you mentioned it's a one off job.
Don't hesitate to contact me if needed.
Many Thanks,
Raj - GM, SAM
SAM - FAQs
Voici quelques-unes des questions fréquentes sur SAM.Q. Quels sont les types de licence disponibles pour SAM?
Types de licences disponibles pour SAM :
- À partir de : 85,00 $ NZ/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise SAM?
Utilisateurs habituels du logiciel SAM :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues SAM est-il disponible?
Langues dans lesquelles SAM est disponible :
anglais
Q. SAM prend-il en charge les appareils mobiles?
Appareils pris en charge par SAM :
Q. Avec quelles applications SAM peut-il s'intégrer?
Applications s'intégrant à SAM :
Customer Radar, MYOB Business, Quicken, Xero
Q. Quelles sont les ressources d'aide disponibles pour SAM?
Ressources d'aide disponibles pour SAM :
Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour SAM.
