Weave

The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.

There is no version in Spanish (or other languages) - yet!

The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.

Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.

Team chat feature, I like that I can message an employee individually instead of the the whole group.

Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having….
1. If a client tries to send a long text message, we won’t receive it.
2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be.
3. Phones will power off.
4. Our surgical reminder texts won’t send.
5. Some clients won’t receive the overdue vaccine texts.
6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold.
7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance.
8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect.
9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active).

Weave is very customizable and the support staff will work hard and long to make Weave into what your individual practice/business needs. Weave worked to add so many features and PMS integrations in the 18 months that we have used It. I can't wait to see what is on the horizon.

It takes time and patience for a system with as many moving parts and players to come fully on line and meet the individual and differing expectations of 5 veterinarians and 5 office professionals. (that's us not you though)

We like how it incorporates all communications into one platform that ties into our software system.

It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer