Pet Manager
Pet Manager
En savoir plus sur Pet Manager
Pet Manager est une solution sur le cloud de pension pour animaux conçue pour aider les chenils, les chatteries et les centres de vacances pour animaux de toutes tailles à gérer les dossiers, les réservations, la facturation, les paiements et les communications. La plateforme comprend un système CRM (Customer Relationship Management) qui stocke les informations sur les clients telles que les adresses, le téléphone, les e-mails, les contacts secondaires, le vétérinaire, etc. dans une base de données centralisée.
Pet Manager est doté d'un portail en libre-service, qui permet aux clients de créer des réservations, d'ajouter des données personnelles, de vérifier la disponibilité et de mettre à jour les informations relatives aux animaux de compagnie. Les fonctionnalités comprennent l'historique des transactions, les e-mails/SMS automatisés, les journaux de communication, le calcul automatique des coûts, le reporting et les sauvegardes quotidiennes. La fonctionnalité de planification permet aux utilisateurs de modifier les réservations et les arrivées/départs à l'aide d'une interface de type glisser-déposer. Pet Manager envoie des notifications automatiques pour les confirmations de séjour, les détails des visites, les rappels de paiement et plus encore.
Le tableau de bord interactif de Pet Manager affiche l'occupation des lieux, les prises en charge/restitutions et les notes diététiques ou médicales pour les animaux de compagnie. La fonctionnalité de mosaïques cliquables permet aux gestionnaires de rechercher la base de données client et de visualiser les tâches quotidiennes. Pet Manager s'intègre à diverses applications tierces telles que Xero, MailChimp et Stripe.
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Avis
Vous avez déjà Pet Manager?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great system that's easy to use and train my team
Publié le 2024-06-11
It's been great, it has helped me grow my business. [sensitive content hidden] continues to be...
It's been great, it has helped me grow my business. [sensitive content hidden] continues to be great support when ever I need him.
Avantages
Simple to use, incorporates my website, reduced cash management to zero as it's all online now. [sensitive content hidden] is in Australia and works through any issues very quickly. I love how I speak to the people who created it, run it & maintain it.
Inconvénients
I reviewed a lot of systems before purchasing and I am very happy with the working relationship I have with Petmanager. If there are any unexpected issues, [sensitive content hidden] and his team work through it.
Pourquoi passer à Pet Manager
In Australia and a priced great for my small business, as we grew so do I fees.Réponse de Pet Manager
Great to know that our software is making a difference for your Doggy Daycare business Joe! Our personal relationships with our customers is important to us. It allows us to make amazing software that keeps evolving with our clients needs and to provide friendly personal support.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Pet Manager Review
Publié le 2024-08-06
I am very happy and have used the system for several years. It saves a lot of time and managers all...
I am very happy and have used the system for several years. It saves a lot of time and managers all my client bookings.
I am locked in I have had great communication; all my requirements have been met.
Avantages
The direct contact with the software developer is a fantastic service. If I have any issues or difficulty, I just need to use the help button, and I will be answered via an email or by phone when I request.
My feedback during an update was responded to.
Inconvénients
The additional cost to use Xero.
PM is not linked to other financial accounting software other than XERO. Which is American owned and expensive for small business. I initially selected Pet Manager because it was Australian owned.
Pet Manager reviews can't be loaded onto my website yet.
Alternatives envisagées
Adobe Acrobat ReaderPourquoi passer à Pet Manager
I chose an Australian software product that has the same if not better capacity as other countries brand or products may or my not have. I am satisfied so do not need to consider what other products offer anymore,- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Pet. Manager
Publié le 2024-07-04
Very good
Easy to book
Clients like being able to manage online
Love the schedular bar so easy...
Very good
Easy to book
Clients like being able to manage online
Love the schedular bar so easy to see and move dogs ar busy times
Avantages
Ease of booking and organisation of the kennels
Inconvénients
Navigating the system settings
Finding seasons settings
Where the documents are located
Where to find bank details
The staffing schedule having to set each day is clunky and time consuming
Réponse de Pet Manager
Thanks for your review Geraldine. We appreciate you outlining that our software is good for ease of booking and organisation of the kennels.
With regards to the cons. Season settings are in settings > customization > seasons. Documents are in settings > email/sms & documents, Bank details are in settings > invoices & prices > Invoice notes.
Regarding the staffing schedule. We have a simple system for automatically scheduling your staff on called "Staff Roster Templates" available under settings > account > staff roster templates.
With that you can have preset roster that keeps a set number of weeks rostered ahead.
We can't find any tickets regarding any of these issues you raise. Please note - we are always here if you need support.
We pride ourselves on our amazing support and hope you utilise it in the future to solve these issues for you. If you wish to do a quick remote session to go over all these settings you are missing please let me know.
Regards
Ian
Pet Manager Support
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Really Please We Have Gone With Pet Manager
Publié le 2024-06-21
After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at...
After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found Pet Manager. [sensitive content hidden] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many.
My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue.
After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation.
In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments.
Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us.
So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business.
Avantages
How user friendly the set up has been and then for front end users.
Quick payment solution
Quotes and Invoicing management
Credit management
Communication options to customers
Boarding facility management
Day Care number control
Block booking options
Integration of customer portal to our website
Communication with developers
Inconvénients
Not so user friendly on mobile phones for both admin users and customer portal.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great software and support
Publié le 2024-07-16
Very happy and highly recommend Pet Manager to other kennels and catteries.
Very happy and highly recommend Pet Manager to other kennels and catteries.
Avantages
Easy to use, helpful and responsive support team, cost effective and our staff and clients like it as much as we do.
Inconvénients
Nothing - no complaints! The initial set up took some time but that was due to the dated nature of our old system, and the Pet Manager support team were brilliant at working it out and solving the issues.
Pet Manager - FAQs
Voici quelques-unes des questions fréquentes sur Pet Manager.Q. Quels sont les types de licence disponibles pour Pet Manager?
Types de licences disponibles pour Pet Manager :
- À partir de : 45,00 $ AU/mois
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Pet Manager?
Utilisateurs habituels du logiciel Pet Manager :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Pet Manager est-il disponible?
Langues dans lesquelles Pet Manager est disponible :
anglais
Q. Pet Manager prend-il en charge les appareils mobiles?
Appareils pris en charge par Pet Manager :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Pet Manager peut-il s'intégrer?
Applications s'intégrant à Pet Manager :
Mailchimp, Stripe, Tyro, Xero
Q. Quelles sont les ressources d'aide disponibles pour Pet Manager?
Ressources d'aide disponibles pour Pet Manager :
Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Chat/Clavardage
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