Shopmonkey
En savoir plus sur Shopmonkey
Shopmonkey est une solution cloud de réparation automobile conçue pour aider les entreprises du secteur automobile à gérer leurs processus grâce à des outils de planification des rendez-vous, de facturation, de messagerie, de reporting et d'inspection numérique des véhicules. Elle permet aux utilisateurs de suivre l'inventaire, de mettre à jour les statuts des commandes et de contacter les fournisseurs pour acheter des pièces automobiles manquantes.
Les principales fonctionnalités de Shopmonkey comprennent la planification de la maintenance, la gestion du temps des techniciens, l'intégration du CRM, les devis, la facturation et la gestion des ordres de travail. Les équipes peuvent afficher les détails de paiement des clients et générer des résumés des factures pour calculer les frais impayés. L'intégration du calendrier permet aux ateliers de réparation automobile de suivre les rendez-vous, améliorant ainsi l'efficacité des effectifs. De plus, cette solution intègre des modèles personnalisables à diverses fins, telles que la messagerie, la documentation d'inspection et les réponses prédéfinies.
Shopmonkey informe automatiquement les utilisateurs sur les autorisations de travail, les confirmations de rendez-vous, les paiements de factures, etc. La plateforme s'intègre également à diverses applications tierces, notamment QuickBooks, PartsTech, Motor et Carfax.
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Vous avez déjà Shopmonkey?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Shop Monkey is very easy to use in our auto repair shop.
Publié le 2020-03-31
We rolled out SM three months ago, moving from paper RO management to no paper. We did this with...
We rolled out SM three months ago, moving from paper RO management to no paper. We did this with older non-computer using techs and everything went great. Not looking back at all, we left Aldata Manage. We now can do all shop operations and customer communication with ease. Text approvals and appointment confirmation come rolling in.
Avantages
I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.
Inconvénients
Need a good CRM to manage and reach our customers list.
Need to get the real World Pack order system connected.
Alternatives envisagées
Shop BossPourquoi choisir Shopmonkey
We were in the dark ages with customer contact & inter shop communication. Took a long..........time to write and RO, and to invoice and close it. I could write a list of fails on the old system.Logiciel antérieur
ALLDATAPourquoi passer à Shopmonkey
The interface with the work flow, appointments, ROs, and the invoice process, Digital inspections, Parts ordering in the RO, Customer communication, Ability to move an RO to invoice-appointment-process- and back, with no issues, can't mess up.- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Working with the monkeys
Publié le 2021-11-02
copy and paste from 2 above , word to your mother . . . . .
copy and paste from 2 above , word to your mother . . . . .
Avantages
The team on the intercom chat
The team has always been MORE than helpful in helping me understand how to operate this system , no matter how big or small of a problem i was having .
These 3 people stuck out to me in a BIG way, i am naming them in chronological order of my Shop monkey encounters
[SENSITIVE CONTENT]
Now i am NOT going to say these 3 people deserve a raise , because that would be insulting to the company and the individuals themselves . These 3 people need to be sitting at a table and making decisions for the sake of the company , as well as the consumer.
I make this decision based on their work ethic , their interaction with their customers, and their overall demeanor. As a small business owner / operator myself, I look for a certain head on a certain set of shoulders. They passed the tests. Do the company a favor and Bring these guys up , have them train the next generation, and set them at the company table with you guys . I would like to go into detail about EACH interaction with you guys. I CAN AND WILL justify every statement made about each interaction.
Inconvénients
In my opinion , a " pay per feature " instead of the bundles packages . . . . . . . .i would buy more features TODAY , but the bundling is WACK
Alternatives envisagées
ALLDATAPourquoi passer à Shopmonkey
Youtube and face book just kept ranting and raving about them- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
My reasons for leaving Shopmonkey
Publié le 2021-03-24
I didn't feel like the software was built by individuals with hands on experience in the automotive...
I didn't feel like the software was built by individuals with hands on experience in the automotive industry. Rather it was built as cookie cutter software to fit the automotive industry by trial and error at my expense. I only got phone support once I threatened to cancel my very expensive subscription.
Avantages
Shopmonkey looks nice on the screen. At first use of the software I did not have any other shop software to compare it to. I was impressed that it was not tied down to one computer. I can use it at any computer as long as I had internet (cloud based). Once I started using it daily than the issues started to pile up one after another.
Inconvénients
For what they charge, I was surprised how basic their system was. The Quickbooks Online integration was a mess causing accounting errors. Their reporting is very confusing and I was not easily able to track my shop's profitability . I wasn't even able to add cost of parts or labor to the order. Their electronic customer communication is hit or miss and often tiem not reaching customers.
Réponse de Shopmonkey
Hi Syed, We are very sorry to hear your experience with Shopmonkey didn't meet your expectations. We take great pride in our product and have a commitment to provide the best customer service, so we take full responsibility on areas where we missed the mark. We average an under 5min first response time during business hours, and are available by chat, phone and email. We've invested heavily into Quickbooks, and our last few updates address the issues you raise. In regards to profitability, we strive to provide our customers with actionable data, which helps our customers monitor and increase profitability. Many of our shops use Shopmonkey to track profitability, and we're happy to help you to get it configured to meet your needs. With the Basic tier subscription that you selected, it's designed to give you the core functionality with full reporting, while still being economically priced. We wish there was more we could have done for you. All the best to you and your shop!
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Shop Monkey is USER Friendly~
Publié le 2020-01-10
We have had a GREAT overall experience! We were so nervous taking the leap because we have depended...
We have had a GREAT overall experience! We were so nervous taking the leap because we have depended on our current program for ten years. So far we are not disappointed
The customer service is OUTSTANDING! Within minutes I have an answer no matter how many questions I have a day!
Avantages
We really liked how easy it was to navigate through the system, its really hard to mess anything up because there is so much availability to do things the way you feel comfortable with!
Inconvénients
Just that there is not as much for Tractor and Trailer Repair as that as what we do, we took a leap doing it but has fit us just fine!
Alternatives envisagées
FullbayPourquoi choisir Shopmonkey
Just wanted something fresh, user friednlyPourquoi passer à Shopmonkey
Although there are similarities, there was a lot with Full Bay that would not be utilized, we have an older generation here that just would be very frustrated so we wanted to make this jump smooth- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Version d’essai gratuite
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software
Publié le 2020-05-21
Avantages
I really love the way Shopmonkey is easy to use. I have tried many other shop management systems and NONE are as simple as this one. I truly love the carfax integration, it makes life so much easier, and although there are other shop systems that also have this feature, it definitely wasn't as easy to use as Shopmonkey. In fact I had issues trying to access the carfax information in other systems. I also love the payment terminal, its very modern and easy to use. I am beyond pleased with Shopmonkey.
Inconvénients
There is nothing that I really dislike about Shopmonkey. If I must say, one thing that would work well with the software is adding the option to not only add customer information but also company information. Adding a customer or company switch when adding a new customer would work well here. For Example, as a shop manager I work with a lot of other shops and fix some of their vehicles adding them into Shopmonkey can get complicated because they don't go by first or last name which is required to add a new customer.
Shopmonkey - FAQs
Voici quelques-unes des questions fréquentes sur Shopmonkey.Q. Quels sont les types de licence disponibles pour Shopmonkey?
Types de licences disponibles pour Shopmonkey :
- À partir de : 124,99 $ US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise Shopmonkey?
Utilisateurs habituels du logiciel Shopmonkey :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Shopmonkey est-il disponible?
Langues dans lesquelles Shopmonkey est disponible :
anglais
Q. Shopmonkey prend-il en charge les appareils mobiles?
Appareils pris en charge par Shopmonkey :
iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Shopmonkey peut-il s'intégrer?
Applications s'intégrant à Shopmonkey :
QuickBooks Online Advanced, Quickbooks Online
Q. Quelles sont les ressources d'aide disponibles pour Shopmonkey?
Ressources d'aide disponibles pour Shopmonkey :
Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Chat/Clavardage
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Shopmonkey.
