Shopmonkey

4,7 (240)
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Logiciel cloud de gestion d'atelier de réparation de voitures

En savoir plus sur Shopmonkey

Shopmonkey est une solution cloud de réparation automobile conçue pour aider les entreprises du secteur automobile à gérer leurs processus grâce à des outils de planification des rendez-vous, de facturation, de messagerie, de reporting et d'inspection numérique des véhicules. Elle permet aux utilisateurs de suivre l'inventaire, de mettre à jour les statuts des commandes et de contacter les fournisseurs pour acheter des pièces automobiles manquantes.

Les principales fonctionnalités de Shopmonkey comprennent la planification de la maintenance, la gestion du temps des techniciens, l'intégration du CRM, les devis, la facturation et la gestion des ordres de travail. Les équipes peuvent afficher les détails de paiement des clients et générer des résumés des factures pour calculer les frais impayés. L'intégration du calendrier permet aux ateliers de réparation automobile de suivre les rendez-vous, améliorant ainsi l'efficacité des effectifs. De plus, cette solution intègre des modèles personnalisables à diverses fins, telles que la messagerie, la documentation d'inspection et les réponses prédéfinies.

Shopmonkey informe automatiquement les utilisateurs sur les autorisations de travail, les confirmations de rendez-vous, les paiements de factures, etc. La plateforme s'intègre également à diverses applications tierces, notamment QuickBooks, PartsTech, Motor et Carfax.

Options de tarification dès :

199,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le nuage
  • Sur site

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Options de tarification dès :

199,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Images

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Fonctionnalités

Nombre total de fonctionnalités pour Shopmonkey : 36

  • API
  • Alertes/Notifications
  • Base de données de clients
  • Comptabilité
  • Devis
  • Emplacements multiples
  • Estimation
  • Facturation
  • Gestion de la communication
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des flux de travail
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des pièces
  • Gestion des rendez-vous
  • Gestion des stocks
  • Gestion des utilisateurs
  • Historique des clients
  • Historique des services
  • Importation et exportation de données
  • Intégrations de tiers
  • Logiciels CRM (gestion de la relation client)
  • Planification de la maintenance
  • Planification des rendez-vous
  • Planification du personnel
  • Point de vente (PDV)
  • Rappels
  • Rapports et statistiques
  • Rapports sur les coûts de main-d'œuvre
  • Recherche par NIV
  • Suivi de la progression
  • Suivi des tâches
  • Suivi du temps
  • Tableau de bord d'activités
  • Taux de travail

Alternatives

ARI

4,6
Alternative n° 1 à Shopmonkey
Fonctionnalités : gestion des clients, des véhicules, des stocks, des estimations et de la facturation, réservation en...

Rapid Recon

4,8
Alternative n° 2 à Shopmonkey
Rapid Recon est un logiciel web de réparation de voitures qui aide les concessionnaires automobiles à surveiller les...

CompanyCam

4,6
Alternative n° 3 à Shopmonkey
CompanyCam est un logiciel de gestion des interventions qui aide les prestataires de services à prendre des photos,...

Pipedrive

4,5
Alternative n° 4 à Shopmonkey
Pipedrive est un logiciel CRM facile à mettre en œuvre, qui vous aide à vous concentrer sur les activités essentielles...

Avis

Note globale

4,7 /5
(240)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,6/5
Simplicité d’utilisation
4,7/5
Support client
4,8/5

Vous avez déjà Shopmonkey?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 240
NAOMI
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Absolutely Love this software!!

Publié le 2019-05-24

Shopmonkey gets it, they understand what we need and are always right there if we have questions or...

Shopmonkey gets it, they understand what we need and are always right there if we have questions or suggestions!

Avantages

It's modern and up to date. I can text customers quotes(and they can authorize), paid receipts, invoices, appointment reminders. I can log in from home or in the car on my phone and check everything. We are a new shop that opened in 2018, I stumbled upon Shopmonkey and was thrilled, signed up immediately for the trial, best business decision we made, makes our lives easier how everything works. Every user can be personalized with what the can see and do, the reports are seamless. Most of all our customers love the online quotes, texting etc.

Inconvénients

Nothing, Shopmonkey team is always updating and improving the software.

Charles
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great customer service

Publié le 2020-06-13

Avantages

Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.

Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.

Inconvénients

Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.

brayden
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Why i switched to Shop-Ware

Publié le 2021-01-08

It was great to start out with, but for the price and the features usable its not work it....

It was great to start out with, but for the price and the features usable its not work it. Shop-ware is way better built out for just a little bit more. No feature talks with the entire software so you find yourself repeating the same thing on multiple pages to keep information the same across the platform.

Avantages

its pretty and almost there. It looks better than it is. The customer support is great and very responsive. It got us out of Mitchell 1. Its hard to write Pros because everything I like about SM has a flaw that pushed us away from it.

Inconvénients

* YOUR INFORMATION WILL NOT TRANSFER TO OTHER MANAGEMENT SOFTWARES!*
Id like to see feature role out that are complete and note just 50% there. Every new feature i see are half baked. Nothing talks to each other in the software. Its pretty, but not functional for anyone looking to improve workflow; every step requires 6 more steps to ensure everything is working together as it should, but that usually requires alot of cut and paste and work arounds. In particular the new tech view is awful! As an admit i cant complete things, see progress without diving into the tech view. Why this was a priority over a service manager being able to see a snapshop view in the workflow of how far along a job is baffles me. Its like the staff here has never worked in a shop before or managed one. The priority needs to switch to management and workflow speed. SM makes things take so long because it has to done several times so that information is congruent throughout the software.

Alternatives envisagées 

Shop-Ware

Pourquoi choisir Shopmonkey 

Mitchel is outdated and overpriced

Pourquoi passer à Shopmonkey

Because at face value it looked like it had all the features it claims. But after using it, it truly does not, at least not yet.

Réponse de Shopmonkey

Thank you for your feedback, we strive to provide the best software solution possible and your feedback helps get us closer to that goal. That said, we never keep our customer's data captive. All of your customer and shop data is exportable, and if you have an active subscription, we're happy to help with this as needed. We have also taken large steps to provide a more efficient workflow, fewer clicks to complete operations, and we've put a strong focus on improving the tech and admin views. We've recently released Shopmonkey for Techs mobile app that's designed for the day-to-day technician operations with a to-do list to track progress on the job.
We actually do have a number of employees that either own or ran a shop, and we make customer visits a priority to ensure our roadmap is inline with your operational needs.

We've taken every piece of your feedback to heart and have addressed with our product team. We're sad to see you go, but we wish you nothing but the best!

Corey
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CARS

Publié le 2020-12-29

Any time I have had problems with the program, (and other business problems), Shopmonkey has been...

Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!

Avantages

I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.

Inconvénients

I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program

Alternatives envisagées 

ALLDATA

Pourquoi passer à Shopmonkey

Because they offered multiple features in 1 product that simplifies lots of my work. Giving me more time to focus on vehicle repair and less office time.
RYAN
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Shopmonkey software for wrenching Ryan’s auto repair

Publié le 2021-08-07

I definitely highly recommend shop monkey and also recommend pairing it with a system like...

I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees

Avantages

The ability to send and get estimates approved by cell phone and email

Inconvénients

The payment system it takes two rolling business days to get payments from shopmonkey to my business account

Alternatives envisagées 

Identifix et ALLDATA

Pourquoi choisir Shopmonkey 

I switch because with shopmonkey I can run the software anywhere I have internet where with Napa you have to use one device that has the software loaded on to it

Pourquoi passer à Shopmonkey

Mostly the convenience of being able to operate the software in the field I’m a mobile automotive shop so that’s very important to me
Afficher 5 avis sur 240 Lire tous les avis

Shopmonkey - FAQs

Voici quelques-unes des questions fréquentes sur Shopmonkey.

Types de licences disponibles pour Shopmonkey :

  • À partir de : 199,00 $ US/mois Voir les tarifs
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Shopmonkey :

Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Shopmonkey est disponible :

anglais

Appareils pris en charge par Shopmonkey :

iPhone (mobile), iPad (mobile)

Applications s'intégrant à Shopmonkey :

Epicor, Nexpart eCommerce, PartsTech, QuickBooks Online, QuickBooks Online Advanced

Ressources d'aide disponibles pour Shopmonkey :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Shopmonkey.