En savoir plus sur Shop-Ware

Shop-Ware est une solution basée sur le cloud qui aide les réparateurs automobiles à gérer les processus liés à la collaboration, au suivi des travaux, à l'affectation des tâches et à la messagerie, pour améliorer la productivité des effectifs et augmenter les ventes. Il permet aux clients d'afficher les détails du service avec des images, des vidéos, des données numérisées, etc., pour faciliter les demandes d'ordres de travail.

Les principales fonctionnalités de Shop-Ware comprennent la gestion des stocks, la recherche des numéros d'identification de véhicules, les devis/estimations, le suivi de l'historique des services, la planification de la maintenance, la facturation, le CRM et la gestion des ordres de travail. Les techniciens peuvent utiliser la fonctionnalité de flux de notes pour afficher les données numérisées, les vidéos, les images, les recommandations, les services, etc., afin d'examiner et évaluer les prochaines étapes du pipeline. De plus, l'application axée sur la recherche permet aux entreprises de suivre les ordres de réparation, d'allouer des pièces de machine et de communiquer les ordres de travail en attente aux travailleurs afin d'optimiser la hiérarchisation.

Shop-Ware est fourni avec un outil de filtrage pour déterminer l'état des pièces par lots, les organiser en fonction du fournisseur/de l'état et les stocker de nouveau dans l'inventaire, à l'aide du portail PartsTech. L'intégration à QuickBooks Online permet aux utilisateurs de générer des détails clients/facturations et des factures, de générer des rapports basés sur des plages de données illimitées et de rationaliser l'inscription des clients pour rapprocher les paiements en attente.

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Images

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Fonctionnalités

Nombre total de fonctionnalités pour Shop-Ware : 42

  • Alertes par courriel
  • Alertes/Notifications
  • Base de données de clients
  • CRM
  • Comptabilité
  • Contrôles/Permissions d'accès
  • Devis
  • Emplacements multiples
  • Facturation
  • Gestion de la communication
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des rendez-vous
  • Gestion des stocks
  • Historique des clients
  • Historique des services
  • Importation et exportation de données
  • Intégration QuickBooks
  • Intégration comptable
  • Intégrations de tiers
  • Paiements électroniques
  • Planification de la maintenance
  • Planification des rendez-vous
  • Planification du personnel
  • Point de vente (PDV)
  • Rapports d'historique
  • Rapports de synthèse
  • Rapports de ventes
  • Rapports et statistiques
  • Rapports personnalisables
  • Rapports sur les coûts de main-d'œuvre
  • Recherche par NIV
  • Suivi de l'inventaire
  • Suivi de la progression
  • Suivi des réparations
  • Suivi des tâches
  • Taux de travail
  • Traitement des factures

Alternatives

Tekmetric

4,9
Alternative n° 1 à Shop-Ware
Gérez les profils de vos clients, les inspections numériques des véhicules, les demandes de réparation, les devis, les...

Mitchell RepairCenter

3,2
Alternative n° 2 à Shop-Ware
Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry...

NAPA TRACS

4,2
Alternative n° 3 à Shop-Ware
Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to...

Shop Boss

4,4
Alternative n° 4 à Shop-Ware
Système de gestion d'atelier de réparation automobile pour les établissements de réparation automobile indépendants. ...

Avis

Note globale

4,8 /5
(155)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,5/5
Simplicité d’utilisation
4,8/5
Support client
4,8/5

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5 avis affichés sur 155
Vern
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Vern's Review

Publié le 2020-03-06

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for...

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Avantages

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Inconvénients

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Alternatives envisagées 

Shop Boss

Pourquoi choisir Shop-Ware 

Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with.

Pourquoi passer à Shop-Ware

Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us.
Annie
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Great product for an independent automotive shop.

Publié le 2022-06-15

Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get...

Overall this program is WAY easier & user friendly than ROWriter. It takes much less time to get estimates done, sent to customers & approvals/declines. helps the techs work more smoothly.

Avantages

What we liked most is how easy it was to start using. Everyone adapted very quickly. We really like the ability to communicate with our customers with much more than just a phone call. We also really like the customer approval option. It is nice to see the customer actually have to approve estimates physically; There is proof of approval.

Inconvénients

We would recommend a few changes:
1. When customers approve recommended jobs, the email tittle just reads APPROVED when in fact..it will read that even if the job has been declined.
2. The ability to customize the calendar.
3. The ability to customize the payroll report. currently it adds up anything over 8 hours in a day is OT..but it would be great to have any hours over 40 hours a week is OT.
4. It would be great to be able to decode very old VIN's
5. It would be great to be able to color code the status bar on the top of a work order.
6. It would be great to have one more sync option to accounting link so it matches my QB when customers pay their bill.

Alternatives envisagées 

Mitchell RepairCenter

Pourquoi choisir Shop-Ware 

ROWriter was crap. Old and les and less user friendly. The "upgrades" got worse. Had to use a thumb-drive for backups everyday. They would NOT upgrade us anymore because our computers were a bit outdated.

Pourquoi passer à Shop-Ware

Mitchell does not work well with all the European cars we work on.
Brandon
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Shop-ware review

Publié le 2020-03-11

Great customer service. Slow to grow and adapt compared to industry competitors.

Great customer service. Slow to grow and adapt compared to industry competitors.

Avantages

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Inconvénients

No two way communication with customer
Labor guide is almost always wrong
Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together.
When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services.
Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

Alternatives envisagées 

Tekmetric

Pourquoi choisir Shop-Ware 

Alldata manage online was not what we needed.

Pourquoi passer à Shop-Ware

To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader.
William
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Cloud Based

Publié le 2020-10-22

Overall we have had a great experience with Shop-Ware. We have always strived to provide our...

Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!

Avantages

Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.

Inconvénients

As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.

Alternatives envisagées 

ALLDATA

Pourquoi choisir Shop-Ware 

The catalyst was that we are a Bosch Service Center, but the driving force is how archaic RO Writer is. Shop-Ware met all of the criteria we were looking for in a shop management system including great analytics.

Pourquoi passer à Shop-Ware

Across the board the product offerings are very similar. The digital inspections are great, the digital bias of the software, and the support are good, but one of the biggest factors was being a Bosch Service Center.
Kenny
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Top Shop Software

Publié le 2020-10-20

Has been excellent, always willing to help when problems arise. They own up to their mistakes when...

Has been excellent, always willing to help when problems arise. They own up to their mistakes when they make them.

Avantages

I love the way we can share the estimates with the customer via email and text. Inspections are easy to set up and are 100% customizable. Right now I’m a new start up and running my shop with the help of my wife. Being able to share with customers gives us 15 minutes to set up our game plan for what’s coming in next. The digital inspections gives the customers more info to make an educated decision and most of the time they have approved repairs before we ever get that call into them in that 15 minute window. Hands down the best program I’ve ever used!

Inconvénients

There’s really not much I can say. A lot of the things I disliked about this program have been fixed or upgraded. I would love to see the ability to add more than on canned job to the ticket at a time, and be able to apply payments to accounts receivable for fleet customers easier.

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Shop-Ware - FAQs

Voici quelques-unes des questions fréquentes sur Shop-Ware.

Types de licences disponibles pour Shop-Ware :

Utilisateurs habituels du logiciel Shop-Ware :

Travailleur autonome, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles Shop-Ware est disponible :

anglais

Appareils pris en charge par Shop-Ware :

Applications s'intégrant à Shop-Ware :

Broadly, Demandforce, Epicor Service CRM, Kukui, MyShopManager, Nexpart eCommerce, PartsTech, QuickBooks Online Advanced, Quickbooks Online, autotext.me

Ressources d'aide disponibles pour Shop-Ware :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Shop-Ware.