ServiceWorks

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Offers a lot of options and makes everything really easy for the office and techs both.

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.