TOPS [ONE]

Application tout-en-un pour gérer les copropriétés et les HOA et coopératives

En savoir plus sur TOPS [ONE]

TOPS [ONE] est une plateforme de gestion d'associations communautaires entièrement basée sur le web, destinée aux sociétés de gestion et aux communautés autogérées, qui permet d'unifier les équipes de comptabilité et de gestion, en les aidant dans tous les aspects de la gestion des copropriétés, des HOA et des appartements dans une coopérative d'habitation. La solution offre une expérience de gestion tout-en-un qui permet aux utilisateurs de combiner leur portefeuille, leur comptabilité, leurs outils de gestion et d'automatisation dans une plateforme unique.

La plateforme TOPS [ONE] permet aux utilisateurs de gérer et de suivre l'ensemble de leur portefeuille en même temps, avec un aperçu de l'ensemble des finances, des tickets, des propriétaires et des propriétés. Les utilisateurs peuvent accéder à tous les contacts liés à une propriété (tels que les propriétaires, locataires et développeurs) et afficher les détails, l'historique et l'activité de chaque lot/unité. Les utilisateurs peuvent gérer plusieurs communautés et consulter leurs ICP, créer des champs personnalisés et importer des propriétaires avec l'historique de leur compte. La fonctionnalité 'Master Bank' offre un aperçu global de tous les comptes d'un portefeuille sur un seul écran.

Le moteur de comptabilité TOPS [ONE] avec automatisation intégrée et personnalisation permet aux utilisateurs de gérer tous les fonds entrants des propriétaires, d'automatiser les frais, de gérer les fournisseurs, etc. Les gestionnaires peuvent traiter les paiements, qu'ils proviennent d'une boîte postale de la banque, de chèques en ligne ou physiques et imprimer les chèques. Le grand livre général personnalisable permet de suivre toutes les transactions et donne un aperçu de la santé financière des communautés. Les fonctions comptables supplémentaires comprennent les frais de retard et de chèques sans provision, les frais, les reçus de factures, les modèles personnalisables, etc.

Les fonctionnalités de gestion de la solution permettent aux utilisateurs de saisir un cas d'assistance complet en sélectionnant l'emplacement et le code (y compris le CC&R de l'article spécifique) et de prendre une photo. Les responsables peuvent enregistrer les demandes de service, examiner et approuver les demandes et faire remonter les cas d'assistance. Les utilisateurs peuvent créer et suivre des cas d'assistance de maintenance à partir de différents niveaux, tels que la maintenance préventive pour les grands projets et affecter des tâches aux équipes de maintenance ou aux fournisseurs sur site. TOPS [ONE] peut être automatisé pour envoyer les rapports prévus aux directeurs, ainsi que la programmation des frais de retard, toutes les communications aux propriétaires et plus encore.

Options de tarification dès :

375,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Les 5 meilleurs logiciels similaires à TOPS [ONE]

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le nuage
  • Sur site

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

375,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Les 5 meilleurs logiciels similaires à TOPS [ONE]

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Fonctionnalités

Nombre total de fonctionnalités pour TOPS [ONE] : 47

  • API
  • Alertes/Notifications
  • Base de données de biens
  • Base de données de membres
  • Budgétisation et prévision
  • Calcul des pénalités de retard
  • Communautés de membres
  • Comptabilité
  • Facturation
  • Gestion de l'impôt
  • Gestion de la communication
  • Gestion de la maintenance
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des assurances
  • Gestion des calendriers
  • Gestion des comités
  • Gestion des contacts
  • Gestion des cotisations
  • Gestion des documents
  • Gestion des factures
  • Gestion des inspections
  • Gestion des modèles
  • Gestion des ordres de travail
  • Gestion des portefeuilles
  • Gestion des tâches
  • Gestion financière
  • Gestion locative
  • Grand livre général
  • Intégrations de tiers
  • Modèles personnalisables
  • Paiements électroniques
  • Planification de la maintenance
  • Portail client
  • Portail des locataires
  • Portail des membres
  • Portail des propriétaires
  • Propriétés résidentielles
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Répertoire de membres
  • Répression des infractions par la copropriété
  • Suivi des frais
  • Suivi des locataires
  • Suivi des locations
  • Traitement des paiements

Alternatives

Quickbooks Online

4,3
Alternative n° 1 à TOPS [ONE]
QuickBooks Online est une solution complète de comptabilité pour petites entreprises qui permet aux utilisateurs de...

Communication Centers

0
Alternative n° 2 à TOPS [ONE]
Communications Centers est une solution web conçue pour aider les entreprises à simplifier la communication avec les...

AppFolio Property Manager

4,5
Alternative n° 3 à TOPS [ONE]
AppFolio aide les gestionnaires de résidences, de locaux commerciaux, de logements pour étudiants et d'associations de...

Buildium

4,5
Alternative n° 4 à TOPS [ONE]
Système web qui rationalise les processus pour les gestionnaires immobiliers, qu'il s'agisse de biens locatifs,...

Avis

Note globale

3,7 /5
(84)
Rapport qualité-prix
3,0/5
Fonctionnalités
3,5/5
Simplicité d’utilisation
3,7/5
Support client
3,7/5

Vous avez déjà TOPS [ONE]?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 84
Irene
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Tops One for all your HOA accounting needs

Publié le 2021-12-25

Tops One has been instrumental for us as an entire office. We no longer have to rely on just our...

Tops One has been instrumental for us as an entire office. We no longer have to rely on just our finance department to assist homeowners with financial information. Everyone has been cross trained on the Tops One system and can easily pull a statement or look up a balance

Avantages

The software is easy to use , uses simple language ( which is important for those not in finance or accounting ) and can produce a statement with just a few key strokes. Statements can be printed or emailed depending on the homeowners preference.
I cannot say enough about the customer service aspect as well. When we decided to switch from QuickBooks our account representative was instrumental in helping us set up our system. Whenever we have needed customer service they are always available.

Inconvénients

We actually set up our system at the start of the Covid pandemic. That made training a little difficult as everything had to be done virtually. Our trainer was prepared much more so than we were. I wish we had known how much pre-work actually needed to be done before we made the migration to Tops One. I think we would’ve worked a little harder to make sure that our #DATA imports were cleaner than they were.

Jeffrey
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client

Publié le 2011-10-06

I am the Vice President and General Manager for Steward Property Services, Inc., located in...

I am the Vice President and General Manager for Steward Property Services, Inc., located in Petaluma, CA. We are a small company that has a strong local reputation that has been built over twenty years of managing Common Interest Developments from Ukiah to San Rafael. We have a unique take on managing HOAs and prefer to work toward a sense of community, rather than as enforcement agents. However, every Board we manage and every Association we manage is unique and they all have their own priorities, which we try our best to satisfy.

When I started with this company over five years ago, the housing market was just beginning to crash. Foreclosures and bankruptcies were skyrocketing and our operational needs were multiplying faster than we could handle. This is when I started looking to consolidate our operations and use technology to increase efficiency in an effort to lower costs for our clients. We had been using software that was geared toward rental properties and creating customized communication using the Microsoft Office Suite.

As our business began to grow, and I was promoted into more of a supervisory position, there was no way for me to provide accurate or constructive oversight because everyone seemed to be "doing their own thing." When I came across TOPS software, a light came on. All of their features fit all of our needs and everything was bundled into one nice package, which also functioned as a centralized database for all of the information that we had previously had to create individual folders for. The housing of data was also attractive because much of this could be kept digitally and we could begin decreasing our paper use. I researched many competitors and many different types of programs.

The answer, for me, quickly became obvious. TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help. In 2008, we purchased the software with the intent of having our accounting department test it and become familiar with it, before introducing it to the management side of the house. This was incremental because we were able to first import all of our accounts from our previous software. Because we had our own unique needs, we chose to transfer all of the data ourselves, but if you are not that tech savvy, TOPS has conversion specialists that can work with almost any kind of database and get you up and running quickly.

TOPS worked with our banks so that we could import and export data for check writing, reconciliations, deposits and all other areas of accounting functionality. We were able to convert all of our properties as their fiscal cycles renewed and began 2009 with all of our accounts in TOPS. The hiccups were minimal, but I was sure to purchase their unlimited tech support, and this has become incredibly valuable, as we have progressed. They are so friendly and helpful with minor user issues, but when our server crashed and we had to convert all of our backup data to our new server, TOPS worked overtime to make sure that we were up and running as soon as possible. If we want to customize any of our operations within TOPS, tech support and their training department have helped us get there.

The training classes are fantastic and easy for any user, no matter the skill level. Once we transitioned this software to our managers, the reaction was immediate. Our managers actually thanked me for making their jobs easier. I helped them set up their form letters and CC&R tables, and suddenly their mountain of violation work had been streamlined and easily archived for reference. The reports helped them manage work orders, phone calls, and follow up on violations. I helped accounting set up their delinquency tables and tracking became a breeze. It was easier to train my successor on the delinquency process because TOPS streamlines and tracks the progress of the delinquency and using the job streaming function allowed the delinquency process to be completed in a matter of minutes, versus what used to take us three or four days.

I could type on and on about how valuable TOPS has been to our business. They are constantly evolving the software and developing partnerships with companies such as AtHomeNet.com, who created and manages Association websites for us and is able to work with TOPS so that users can securely login to their Association site and view pertinent accounting data and reports. I try to attend any seminar TOPS offers because their products keep evolving so rapidly, I don't want to miss out.

If you are thinking of transitioning software, I highly recommend TOPS for both small and large management companies. If you would ever like to speak with me about our experience, someone at TOPS can put you in touch with me. Or use the contacts listed in this review. I could not be happier with the choice we made. I hope you have success too!

Jay
Note globale
  • Secteur d'activité : Immobilier
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Full of Bugs and No Support

Publié le 2016-07-03

Avantages

The vendor has very nice and professional employees

Inconvénients

The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program.

Réponse de Andrea

Jay, thank you for taking the time to share your opinion on TOPS. Feedback like yours keeps us honest and allows us to continually improve both as a company, and in our products themselves.

I am very sorry to hear that you have had some problems using the software. As I am sure you know, every software program (even the big boys!) have issues that sneak their way into the code. This is why we offer the monthly support plan for clients not only to have access to our world class support team, but also to provide you with regular updates to the software. More than just new features, these semi-annual updates include many bug fixes.

Because the product that you purchased is a stand-alone Windows product, the only way we can afford to provide the level of support we offer is to charge a monthly maintenance fee.

With our newer, SAAS products, support and updates are included in the monthly fees, but there is no way to do that for a one-time purchase. So yes. We do charge for support. But we do offer scaled plans that make it cost effective for smaller organizations like yours. And I promise you, it's worth the price.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Greg's Review

Publié le 2018-11-29

I came into the property management business knowing nothing and tops for sure eased me into the...

I came into the property management business knowing nothing and tops for sure eased me into the business of it and now I am pretty comfortable with it all.

Avantages

Easy to access and learn. Keeps everything organized I need on a daily basis.

Inconvénients

Hard to edit tablets in the soft system. Wish you could do it instead of having to add a whole new one

Réponse de TOPS Software

Thank you for your feedback, Greg! It¿s always great to hear from those who are brand new to the industry, and we¿re so glad that using TOPS has helped your learning experience! Don¿t forget that you can access our educational content to learn more, not just about our software, but about industry best practices and know-how, on our website at www.topssoft.com.

Kathy
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Breath of Fresh Air

Publié le 2018-11-27

Like with TOPS Pro, it is an all-in-one solution. It has improved 100 fold by becoming web based...

Like with TOPS Pro, it is an all-in-one solution. It has improved 100 fold by becoming web based with the portals. It was a bit of a learning curve switching from Pro to One but it is still very user friendly. I use it as a selling feature when pitching to potential clients. I love it and have no regrets on my purchase!

Avantages

I love that it is cloud based and appealing to the eye. It is easy to add Board members as additional users and control what they can alter. Owners can log in to portals which makes it an inexpensive alternative to websites. I love all the partner integrations that they offer.

Inconvénients

I wish it would further integrate with their partners. I also wish that it would remember some of the ways you like to toggle things instead of having to do it every time you log in.

Réponse de TOPS Software

What a delightful review Kathy! Thank you so much for your kind words! We do have much more planned for our industry partnerships in the future, so keep an eye on those product update notices!

Afficher 5 avis sur 84 Lire tous les avis

TOPS [ONE] - FAQs

Voici quelques-unes des questions fréquentes sur TOPS [ONE].

Types de licences disponibles pour TOPS [ONE] :

  • À partir de : 375,00 $ US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel TOPS [ONE] :

Travailleur autonome, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles TOPS [ONE] est disponible :

anglais

Appareils pris en charge par TOPS [ONE] :

Applications s'intégrant à TOPS [ONE] :

Microsoft Excel, Microsoft Word

Ressources d'aide disponibles pour TOPS [ONE] :

Service client/courriel, Support téléphonique, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour TOPS [ONE].