MemberSuite

A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product.

MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.

Having unlimited users meant that as our organization grew, our cost for the software *did not*. Annual membership renewal is easy to set up and run. Searching can get as granular as you want, allowing for truly targeted communications. We could use it out of the box. You can set up as many custom fields, relationship types, etc...as needed, which means as your needs evolve, the system will evolve with you.

Over the five+ years we've used MemberSuite, the company has continued to invest in the development of the product, which means that features that we wanted initially have since been implemented. In some cases, later than we needed it.

It is intuitive to use. There are links and instructions all over the software to help you navigate and get the informaiton you need. Additonally, any information your organization puts in the AMS can be pulled out in reports. This was not the case in our previous software.

There are reports included with the AMS and they are very helpful but they don't inlcude exaclty the information we'd like to see. We have been able to create reports to pull the information the way we want. However, I believe MemberSuite is working to make these reports more customizable.