CXT Software

Its been interesting working with CXT Software for our courier related services and everything has been great so far ranging from tracking of packages to last mile delivery to proof of delivery. It comes with many excellent features that has made our courier related work much more easier. Performance metrics, multi level printing of invoices,cross docking , transportation management and many more such amazing features it comes with which makes our work much easier.

It would be a nice feature of this tool if we could highlight certain things on the invoices such as customer name, address and few more things. But rest everything is perfect about this software.

CXT Software distinguishes itself with its advanced route optimization capabilities. The software employs advanced algorithms to compute the most effective routes, accounting for traffic, delivery windows, and truck capacity. This function assists organizations in saving time, lowering gasoline expenses, and increasing overall delivery efficiency. The program provides real-time tracking and notifications, allowing businesses to check the progress of their deliveries and keep their consumers updated. Companies can give precise predicted arrival times and proactively handle any potential delays with live delivery status updates, increasing customer satisfaction.

CXT Software's user interface has room for development because it might be more intuitive and user-friendly. Simplifying navigation and improving visual design would improve the overall user experience and help new users get up to speed quickly.

One of the best things about CXT is that once the system is configured properly, i can rest easy knowing that everything will be handled properly without much involvement from operations or IT. The UI is not kluge, and once you know how to get around the system, its pretty easy to understand.

The system is not easy to get a grasp on out of the box. The knowledge base available is written for someone who has experience in the system, does not explain how each feature corresponds with others, and generally leaves one with more questions than they started with.

CXT seems to do a lot of things, but nothing exceptionally well. We are often guided toward custom features, or custom work in order to accomplish certain customer requests. In many cases, it seems the CXT support staff leans on us as a customer to design the custom work, where it would be nice if they were able to pull from their industry knowledge, and knowledge of the system to suggest options to us.

In many support calls, it takes several back and forths to explain our customizations, or how our system is set up before we can move foward with any troubleshooting. I'm not generally impressed with the knowledge of the support staff on some of the tougher questions that are presented.

CXT Software is a best delivery logistics platform for all size business. It has wide range of features like Real time tracking , delivery management, advance route optimization. It is a budget friendly software to use.

CXT Software is a great platform to use but some areas like customer support and User Interfaceneeds to be improved, these can be some downside of using CXT Software.