FieldRoutes

I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.

The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Had a few problems during transition, however the team has been really helpful in resolving issues.

Many issues with the software between the updates and glitches. Nothing to say good about.

Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless.
Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.

FieldRoutes offers most everything we need as far as features and capabilities. Even some things we wouldn't necessarily need but find very useful. Overall a good product that makes our job easier.

I know that every software has issues... thats to be expected. But what isn't to be expected is poor customer services when reaching out to support. I have been using them for years and whenever there is an issue, the rep will always blame us until we prove that it is a FieldRoutes issue. It is incredibly frustrating when we are trying to solve a problem that affects our ability to make money and then to have a CSR from FRs say, not in these words but close to it, "you've done something wrong." If we've done something wrong, help us learn how to do it write, don't just point the finger back at us. Very aggravating.

Second would be more training available to understand what is offered. We come across things quite a bit that make us thing "I didn't now it could do that."

Along with the bad customer service from support, the one thing that will probably drive us away from FR's is the payment processing fees. Even when we weren't with Filed Routes payments, FR's would dictate what Braintree would charge us. There wasn't any ability to negotiate or be competitive. It's been the same experience after we switched to FRs Payments. To be honest, we are highly considering leaving because of how high the fees are. Its getting to be ridiculous but they won't let us go to other payment processors. The billing on this is also very hard to understand because you have to look through a massive invoice and there isn't an easy way to understand what we are being charged and why.