RepeatRewards
RepeatRewards
En savoir plus sur RepeatRewards
RepeatRewards est une plateforme de gestion de la fidélisation des clients et du marketing sur plusieurs canaux conçue pour aider les entreprises de nombreux secteurs d'activités (commerce de détail, restaurants, pharmacies, prestataires de services corporels) en matière de création et de maintien d'une base de clientèle fidèle. Le logiciel peut être utilisé par des franchises ou des entreprises indépendantes, avec une assistance pour de nombreux types d'endroits, avec des outils d'automatisation de campagnes, de suivi des activités des membres, de marketing multicanal, etc.
RepatRewards permet aux clients de s'inscrire à des programmes de fidélité en magasin, en ligne, par SMS ou via une application mobile, tout en proposant des balises clés et des cartes d'adhésion personnalisées. Les activités des membres peuvent ensuite être suivies via des applications mobiles, des terminaux autonomes ou des systèmes de caisse intégrés, en permettant de récompenser les membres selon leurs dépenses ou fréquences de visites. Des applications mobiles personnalisées permettent aux membres de s'inscrire à des programmes de fidélité, de consulter des offres spéciales, d'accéder aux promotions, de jouer à des jeux, de s'engager sur les réseaux sociaux pour gagner des récompenses, etc. Les entreprises peuvent utiliser des applications pour envoyer des messages automatisés aux membres à proximité grâce à la fonctionnalité de géorepérage, transmettre des notifications push aux clients après leur visite en magasin, promouvoir les événements à venir et alerter les clients à propos d'offres expirant prochainement.
RepatRewards comprend également des outils de marketing multicanal, ce qui permet aux utilisateurs de diffuser des campagnes ciblées vers des segments de clientièle par e-mail, SMS, courrier ou application mobile. Automatisez les promotions d'événements tels que les anniversaires des clients, les vacances, les campagnes d'appréciation de la clientèle ou les tirages au sort. Les campagnes individuelles peuvent être suivies via le tableau de bord mobile et le portail web à l'aide de codes de promotion traçables spécifiques à l'offre pour permettre aux utilisateurs de calculer le ROI (retour sur investissement) de chaque campagne.
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Avis
Vous avez déjà RepeatRewards?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant Version d’essai gratuite
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Très bon logiciel
Publié le 2023-10-25
Avantages
Ce logiciel est parfait pour fideliser le consommateur
Inconvénients
Je ne lui trouve aucun inconvénient je le recommande aux commerçants
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We have only been with them for a short time but the team we have worked with is very...
Publié le 2018-06-07
Helping our store have our own rewards program.
Helping our store have our own rewards program.
Avantages
It's easy to get around the site and pretty self explanatory. I have found it easy to use and have been able to get help when needed
Inconvénients
Learning new things...It takes time to get used to using new programs. This has been easier than I was expecting.
Réponse de Pro/Phase Marketing
Thank you for taking the time to submit a review! We are happy things are going well for you and if you ever need anything at all- please do not hesitate to ask our support team. We are here to help make your program a success! -RepeatRewards
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
The website is so hard to use and navigate but I like the end results
Publié le 2017-08-16
Avantages
The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.
Inconvénients
It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.
Réponse de Pro/Phase Marketing
Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well.
In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time.
-RepeatRewards
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Rewards experience!
Publié le 2016-12-06
I believe in order to take advantage of all the system has to offer you must have someone in your...
I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.
Avantages
I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.
Inconvénients
I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.
Réponse de Pro/Phase Marketing
Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
-RepeatRewards
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Def develops a deeper sense of loyalty amongst our customers
Publié le 2017-03-29
Whether they use their rewards is not the measure of a successful loyalty program. It's the...
Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.
Avantages
Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.
Inconvénients
Some of the reports can be confusing to use/ read.
Réponse de Pro/Phase Marketing
Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards
RepeatRewards - FAQs
Voici quelques-unes des questions fréquentes sur RepeatRewards.Q. Quels sont les types de licence disponibles pour RepeatRewards?
Types de licences disponibles pour RepeatRewards :
- À partir de : 69,00 $ US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise RepeatRewards?
Utilisateurs habituels du logiciel RepeatRewards :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues RepeatRewards est-il disponible?
Langues dans lesquelles RepeatRewards est disponible :
anglais
Q. RepeatRewards prend-il en charge les appareils mobiles?
Appareils pris en charge par RepeatRewards :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications RepeatRewards peut-il s'intégrer?
Nous n'avons pas d'informations sur les intégrations offertes par RepeatRewards.
Q. Quelles sont les ressources d'aide disponibles pour RepeatRewards?
Ressources d'aide disponibles pour RepeatRewards :
Service client/courriel, Support téléphonique, Chat/Clavardage
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Consultez toutes les catégories de logiciels trouvées pour RepeatRewards.
