En savoir plus sur WellnessLiving

WellnessLiving est une solution de réservation, de planification des ressources, de génération de leads et de reporting en ligne tout-en-un pour les entreprises axées sur la santé et le bien-être. Conçu pour les établissements de bien-être, y compris les studios de yoga, les spas, les salons de coiffure, les salles de fitness, les studios de Pilates et les clubs de danse, WellnessLiving fournit les outils dont les utilisateurs ont besoin pour gérer leurs tâches professionnelles quotidiennes, les employés, les adhésions, les ventes, les opérations de marketing, etc.

L'expérience client frontale permet aux clients de réserver des cours ou des traitements en ligne via les applications mobiles natives Android et iOS, Facebook ou directement via la liste de répertoires WellnessLiving.com générée automatiquement. Les clients peuvent utiliser l'application mobile WellnessLiving pour prendre rendez-vous, payer des services et rédiger des avis, ainsi que partager leur expérience sur Facebook. Une fois les réservations effectuées, des notifications et des confirmations sont automatiquement envoyées aux clients et au personnel par SMS ou par e-mail et la communication post-réservation est facilitée par la fonctionnalité SMS.

À partir du backend WellnessLiving, les employés et la direction peuvent gérer les horaires des cours ou des événements en synchronisant les données sur toutes les plateformes afin qu'ils soient toujours à jour. Les utilisateurs peuvent créer leur boutique en ligne à l'aide de l'assistant WellnessLiving et commencer à vendre en ligne instantanément grâce à une fonctionnalité de point de vente qui facilite le traitement des cartes de crédit, les paiements récurrents et les fins d'adhésion automatiques. Les employeurs peuvent également utiliser des outils de gestion du personnel pour planifier les quarts de travail, gérer les salaires, suivre les performances des employés, calculer la rémunération, etc.

Options de tarification dès :

49,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le nuage
  • Sur site

Disponible dans les pays suivants

Australie, Canada, Royaume-Uni, États-Unis

Langues

anglais

Options de tarification dès :

49,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Images

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Fonctionnalités

Nombre total de fonctionnalités pour WellnessLiving : 187

  • API
  • Accès mobile
  • Achats et réceptions
  • Alertes mobiles
  • Alertes/Notifications
  • Application mobile
  • Application mobile pour clients
  • Automatisation du marketing
  • Base de données de clients
  • Base de données de clients
  • Base de données de contacts
  • Base de données de membres
  • Bibliothèque d'exercices
  • Calendrier des événements
  • Carnet d'exercices
  • Carte de fidélité
  • Champs personnalisables
  • Classement de ceintures
  • Communication avec les membres
  • Communication bidirectionnelle
  • Comptabilité
  • Comptes clients
  • Comptes d'utilisateur multiples
  • Comptes de membre
  • Confirmation et rappels
  • Conforme HIPAA
  • Connexion sécurisée
  • Contrôles/Permissions d'accès
  • Données en temps réel
  • Emplacements multiples
  • Emprunt et restitution en libre-service
  • Enquêtes clients
  • Enquêtes et feedback
  • Entraîneur en ligne
  • Entraîneur en personne
  • Facturation
  • Facturation récurrente et des abonnements
  • Fonction de glisser-déposer
  • Forfaits de soins
  • Formateur hybride
  • Formulaires personnalisables
  • Gestion d'équipe
  • Gestion de cabinet
  • Gestion de l'e-commerce
  • Gestion de la communication
  • Gestion de la disponibilité
  • Gestion de la formation
  • Gestion de la paie
  • Gestion de la réputation numérique
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des applications
  • Gestion des bons de commande
  • Gestion des calendriers
  • Gestion des capacités
  • Gestion des cartes cadeaux
  • Gestion des cartes de crédit
  • Gestion des clients
  • Gestion des comités
  • Gestion des commandes
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des costumes
  • Gestion des cotisations
  • Gestion des courriels
  • Gestion des cours
  • Gestion des documents
  • Gestion des employés
  • Gestion des enseignants et du personnel scolaire
  • Gestion des feuilles de temps
  • Gestion des fournisseurs
  • Gestion des inscriptions
  • Gestion des instructeurs
  • Gestion des listes d'attente
  • Gestion des locations de stands
  • Gestion des modèles
  • Gestion des promotions
  • Gestion des présences
  • Gestion des remises
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Gestion des répertoires
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des taux
  • Gestion des tâches
  • Gestion des visiteurs
  • Gestion des étudiants
  • Gestion des évaluations
  • Gestion des événements
  • Gestion du personnel
  • Gestion financière
  • Historique des clients
  • Historique des transactions
  • Importation et exportation de données
  • Inscription en ligne
  • Inscriptions et intégrations
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Lecture de codes-barres/tickets
  • Logiciels CRM (gestion de la relation client)
  • Marketing par SMS
  • Marketing par courriel
  • Messagerie SMS
  • Mesure des performances
  • Mises à jour en temps réel
  • Modèles de courriels
  • Modèles personnalisables
  • Notes SOAP
  • Notes de réservation
  • Notes sur l'évolution
  • Notes/Avis
  • Notifications en temps réel
  • Outils de collaboration
  • Paie et commissions
  • Paiements en ligne
  • Paiements en personne
  • Paiements électroniques
  • Partage des fichiers
  • Photos avant/après
  • Planification
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification des événements
  • Planification du personnel
  • Planification en temps réel
  • Point de vente (PDV)
  • Portail client
  • Portail des membres
  • Portail des patients
  • Portail libre-service
  • Portail parent et étudiant
  • Pour barbiers
  • Pour la kinésithérapie
  • Pour les arts martiaux
  • Pour les salles de sport
  • Pour les spas médicaux
  • Pour les studios de danse
  • Pour salons de beauté et les spas
  • Pour studios de yoga/Pilates
  • Profils client
  • Programmation des tâches
  • Programme de récompenses
  • Rappels
  • Rappels d'appels
  • Rappels de paiement
  • Rappels par SMS
  • Rappels par courriels
  • Rapports de ventes
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Rendez-vous récurrents
  • Renouvellement d'abonnements
  • Replanification
  • Répertoire de membres
  • Réponses automatisées
  • Réservation d'activités
  • Réservation de chambres
  • Réservation en ligne
  • Réservations de groupe
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi de l'inventaire
  • Suivi de la progression
  • Suivi des activités
  • Suivi des certifications
  • Suivi des présences
  • Suivi des références
  • Suivi du temps et des dépenses
  • Support client
  • Synchronisation du calendrier
  • Système de calendrier et de rappel
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des cartes de crédit et de débit
  • Traitement des paiements
  • Traitement des paiements ACH
  • Types de membres
  • Évaluations de la condition physique

Alternatives

Meta for Business

4,4
Alternative n° 1 à WellnessLiving
La mission de Facebook est de donner aux gens le pouvoir de partager et de rendre le monde plus ouvert et plus connecté.

Square Virtual Terminal

4,6
Alternative n° 2 à WellnessLiving
Square Virtual Terminal est un logiciel basé sur cloud qui aide les entreprises à traiter et à accepter différents...

Mariana Tek

4,1
Alternative n° 3 à WellnessLiving
Mariana Tek est un outil de prise de rendez-vous qui aide les enseignes de fitness à gérer le marketing, la communicatio...

ClubWorx

4,7
Alternative n° 4 à WellnessLiving
Clubworx est une solution modulable de gestion des clubs de sport (et un fournisseur de sites web professionnels) pour...

Avis

Note globale

4,3 /5
(477)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,2/5
Simplicité d’utilisation
4,2/5
Support client
4,3/5

Vous avez déjà WellnessLiving?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 477
Chris
Chris
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees,...

Publié le 2018-01-11

Streamlined my business and this software are integrated with my website, Facebook, a customised...

Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Avantages

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Inconvénients

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Réponse de WellnessLiving Systems

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Jason
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Wellness living review

Publié le 2024-04-09

Overall we find excellent features in the product and it makes running a busy business much more...

Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.

Avantages

The features suited my business needs 95% and it was cheaper than my previous package which did similar things.

Inconvénients

Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.

Réponse de WellnessLiving Systems

Dear Jason,

Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform.

It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience.

If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to help!

Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey.

Warm regards,

Anthony S (Marketing Specialist)

Jade
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

I am so sorry I ever used them

Publié le 2024-02-07

My biggest issue with this company is that their software really doesn't work. When I signed on...

My biggest issue with this company is that their software really doesn't work. When I signed on with them in October 2022 they were okay, but recently I have discovered so many issues and when I try to get help with them, they don't really take accountability and instead try to push the problem back to you, when it isn't a user error.
For example I did a promo where the first month of membership was discounted, but the bug discounted those people for months until I changed it. I lost a few thousand dollars from that. Then when I told customer service they directed me on how to do that promo, but I applied the promo right it just doesn't work.
The worst part was when I cancelled, they charged me an "early cancellation fee" basically their contract renews in July and you're hooked in for a year, every year. I understand requiring commitment for your first year but I when I expressed that was unfair they were just like "well you signed the contract" so it's okay to put ridiculous things in your contract and hide behind it?
So I was charged my early cancellation fee of $1000 plus $500 for my own data transfer plus and extra month out of nowhere that they said they would return but have not done so.
Now they are dragging their feet (we're 3 weeks in) on the data transfer, but decided to push through the cancellation before that was done! So now I have no data and no new software, and no old software. I tried to contact my rep but the day she's cancelling me she's actually impossible to reach. Once they took me for all I'm worth they don't care about me anymore.
Also, for several weeks we couldn't even download my app onto Android, I lost several customers this way.
I would strongly advise against using Wellness Living. They sell you a cool slick software but it's a dinosaur with broken legs.

Avantages

Reporting
Customer service is accessible

Inconvénients

Full of bugs
Very hard to find resolution for issues
Clunky
Non consistent data throughout different reports
Customer service blames you for their issues

Réponse de WellnessLiving Systems

Dear Jade,

Thank you for sharing your experience, and we genuinely appreciate your feedback. We're deeply sorry to hear about the challenges you faced with our software and support services. Your experience does not reflect the standards we strive to maintain.

We understand the frustration caused by encountering bugs and difficulties in resolving issues promptly. Our team is committed to continuously improving our platform's stability and functionality to provide a seamless experience for all our users.

We sincerely apologize for any confusion regarding billing and contract terms. Transparency and fairness are paramount to us, and we're reviewing policies to ensure clarity. Additionally, we're actively expediting data transfer and addressing communication lapses to resolve any outstanding issues promptly.

Please reach out to us directly at [email protected] so we can further address your concerns and work towards a resolution.

Warm regards,

Tracy T.

Joshau
Note globale
  • Secteur d'activité : Médecine douce
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Best product and nearly all in one

Publié le 2024-04-30

Avantages

Ease of use for my customers with our branded app they can create an account, schedule, update payment info, and more all from their phone. Easy to set up as the business owner.

Inconvénients

Cannot automate customer journey emails and have to use mailchimp to do so. Have to manually track KPI's with excel using multiple different reports from WellnessLiving. Does not integrate well with Google of Instagram for easy quick booking, which deters some customers. If your business is somewhat "complicated" you have to set up many different purchase options and therefore customers cannot apply the free reward sessions to their account to use for booking.

Alternatives envisagées 

Square Payments

Pourquoi choisir WellnessLiving 

Mindbody software is made for the early 2000's and our customers and myself as the owner expect our software to operate like it's 2024.

Logiciel antérieur 

Mindbody

Réponse de WellnessLiving Systems

Hey Joshau,

Thank you for sharing your positive experience! We're thrilled our platform has streamlined your business and enhanced customer interactions.

Compared to other platforms like Mindbody, we pride ourselves on delivering a more modern and user-friendly experience that better meets the needs of today's businesses. As you know our customers love their branded apps as it helps with engagement, scheduling, and their members make payments right from their smartphones from anywhere.

Your insights on automation with Mailchimp, KPI tracking, and our robust integrations are invaluable. We are committed to constant improvement to provide comprehensive solutions and seamless experiences. Rest assured, your technical account manager will be in touch shortly to assist further.

Thank you for choosing WellnessLiving!

Warm regards,

Anthony S (Customer Advocate)

Tori
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

All in one software makes running growing my business doable.

Publié le 2024-04-11

Customer service has always been responsive and friendly. As they have grown, I've noticed that it...

Customer service has always been responsive and friendly. As they have grown, I've noticed that it is much more challenging to reach them by phone for emergencies. But, overall, better experience than we have with most other businesses in general.

Avantages

I love that WellnessLiving is an "all-in-one" solution. Having all client information, marketing, and financials in one place saves hundreds of dollars in software and admin costs.

Inconvénients

Though WellnessLiving offers most features I need, it is not possible for one company to do everything well. Their constant updates are great for the most part, but I wish they made an API available for integration with other software & services. They recently released a Zapier integration and that was HUGE, but it needs a bit more work. Marketing capabilities, in general, are okay, but I don't believe it is possible for WL to update marketing cababilities at a speed that is comparable to a software company that is solely focused on marketing.

Réponse de WellnessLiving Systems

Dear Tori,

Thank you for sharing your experience with WellnessLiving! We're thrilled to hear how our all-in-one solution has made managing your business easier and more efficient. Having everything from client information to marketing tools in one place is indeed a game-changer.

We appreciate your feedback on our updates and Zapier integration. Rest assured, we're continuously refining our platform and integrations to better serve you.

Our customer service team is dedicated to providing prompt and friendly support, though we understand reaching us by phone can sometimes be challenging. Remember, you can always reach us via email at [email protected] for assistance.

Thank you for choosing WellnessLiving as your business partner.

Warm regards,

Anthony S (Marketing Specialist)

Afficher 5 avis sur 477 Lire tous les avis

WellnessLiving - FAQs

Voici quelques-unes des questions fréquentes sur WellnessLiving.

Types de licences disponibles pour WellnessLiving :

  • À partir de : 49,00 $ US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel WellnessLiving :

Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles WellnessLiving est disponible :

anglais

Appareils pris en charge par WellnessLiving :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à WellnessLiving :

Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, QuickBooks Online, WordPress

Ressources d'aide disponibles pour WellnessLiving :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour WellnessLiving.