RedTeam Flex

From the administration's point of view. I like that the entire construction phase of a project is captured in one place; including contacts, liens (if any), buyout, letters, just to name a few. When closing out a project, there is no longer the need to use up space on your server storing information for future reference; it will forever be accessible via RedTeam. Customer service is great and friendly. I absolutely love that my company uses RedTeam, it makes the job faster. No need to spend time creating cover sheets like transmittals, submittal labels, RFI coversheets... these forms will automatically create themselves with the information and contacts on the project. It is a great tool to have and a life changer. No more unprofessional looking forms, or in the other hand, no more spending hours making all forms uniform and looking great every time you have to use them.

Once you build up the vendor database, and it starts becoming massive... it will take what seems forever to load, and search. When editing a vendor profile, and you need to edit another vendor profile, you'll have to wait for the list to load again every time you have to open a profile. Another one is that the contact list on each project preloads itself, instead of the admin picking the names to add to the list; the admin has to spend quite some time "removing" the names you don't want to the list. Last time I created a contact list, it took me 30 minutes just removing over 130 contacts, and adding ones that weren't there. And every time there is a new hire, prepare to revisit the contact list for EVERY job you don't want this contact to show.

I really enjoy their Webinars and their Chat With RedTeam function. It is very helpful and they are always readily available to help us. It is nice to have the organization during the bidding phase, and also very nice that DocuSign works with our commitments!

It is difficult to learn the process of configuring things. We had a hard time setting up roles, because it seems like once it was set up, there were certain things that weren't configured and we would have to wait for rep to come back into the office and configure a certain role. There are pros and cons with configuration, but it has caused us the most trouble so far. We are much better with it now.
Aside from configuration, there are a few functions we wish they had, but they've been submitted as Ticket ideas. However, we have yet to hear feedback on our ticket ideas. We will be notified once they've been addressed, but some are 5+ months old, and no feedback yet.