En savoir plus sur TapMango

TapMango est une plateforme de marketing et de fidélisation des clients qui permet à tout commerce de détail ou restaurant de créer et de gérer son propre programme de fidélisation de la clientèle, le tout sous la marque de son entreprise. La solution s'adresse aux petites et grandes entreprises, qu'il s'agisse de permettre aux entreprises d'effectuer des ventes flash qui contribuent à stimuler le trafic ou de gérer les commandes par téléphone portable pour les restaurants situés à plusieurs endroits. La plateforme s'intègre à tout système de POS (point de vente) existant pour aider à convertir les transactions de vente en clients fidèles.

TapMango permet aux commerces de détail de présenter des offres sur la tablette interactive TapMango en magasin, en récompensant les clients avec des points chaque fois qu'ils s'enregistrent. Les clients peuvent acheter des services, des produits et des cartes-cadeaux via l'intégration à des systèmes de POS existants tels que Square, Shopify, Clover, Lightspeed et Vend, ce qui en fait un système entièrement automatisé. Les clients peuvent également gagner des points grâce au marketing social en partageant des photos de leurs achats sur Facebook, ainsi qu'en parrainant des amis.

Les commerçants peuvent entrer en contact avec leurs clients par e-mail, SMS et push marketing mobile (notifications) grâce à un nombre illimité de campagnes et de groupes de clients. Les organisations sont en mesure de mettre en place des niveaux et des niveaux de récompense personnalisés, ainsi que d'ajouter des fonctionnalités de jeu aux programmes de fidélité. Les entreprises reçoivent également une application mobile de leur propre marque pour les plateformes Android et Apple qui permet aux clients de suivre leurs points, de recommander des amis et de passer des commandes par téléphone portable.

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Les 5 meilleurs logiciels similaires à TapMango

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Canada, Royaume-Uni, États-Unis

Langues

anglais, espagnol, français

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Les 5 meilleurs logiciels similaires à TapMango

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Fonctionnalités

Nombre total de fonctionnalités pour TapMango : 115

  • API
  • Accès mobile
  • Alertes mobiles
  • Alertes/Notifications
  • Analyse de texte
  • Analyse des campagnes
  • Analyse en temps réel
  • Analyse prédictive
  • Analyse visuelle
  • Base de données de clients
  • Base de données de contacts
  • CRM
  • Campagnes de drip marketing
  • Campagnes multiples
  • Carte de fidélité
  • Cartes de fidélité
  • Cartes géographiques
  • Champs personnalisables
  • Chat et messagerie
  • Codes courts
  • Collecte de données multicanal
  • Commande en ligne
  • Communication multicanal
  • Comptes clients
  • Coupons mobiles
  • Données en temps réel
  • Emplacements multiples
  • Enquêtes clients
  • Enquêtes et feedback
  • Envoi de SMS en masse
  • Fonction de glisser-déposer
  • Fonctions pour restaurants
  • Gamification
  • Gestion de l'e-commerce
  • Gestion de la communication
  • Gestion des abonnements
  • Gestion des avantages
  • Gestion des campagnes
  • Gestion des cartes cadeaux
  • Gestion des commandes
  • Gestion des commentaires
  • Gestion des commentaires négatifs
  • Gestion des connaissances
  • Gestion des contacts
  • Gestion des courriels
  • Gestion des cuisines et des menus
  • Gestion des enquêtes et sondages
  • Gestion des expéditions
  • Gestion des modèles
  • Gestion des promotions
  • Gestion des remises
  • Gestion des récompenses
  • Géolocalisation
  • Historique des clients
  • Historique des transactions
  • Importation et exportation de données
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Jeux concours par SMS
  • Marketing multicanal
  • Marketing par SMS
  • Marketing par courriel
  • Marquage
  • Messagerie SMS
  • Messagerie bidirectionnelle
  • Messagerie instantanée
  • Messagerie planifiée
  • Mesure des performances
  • Mises à jour en temps réel
  • Modèles de courriels
  • Modèles de références
  • Modèles personnalisables
  • Monitoring
  • Mots-clés mobiles
  • Notifications en temps réel
  • Paiements électroniques
  • Personnalisation de messages
  • Planification automatisée
  • Planification des campagnes
  • Planification des campagnes
  • Point de vente (PDV)
  • Portail client
  • Portail des membres
  • Pour les références des clients
  • Prise en charge de plusieurs langues
  • Profils de clients
  • Promotion sociale
  • Rappels
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Routage
  • Répartition des livraisons de nourriture
  • Réponses automatisées
  • Saisie de commande
  • Segmentation
  • Segmentation de la clientèle
  • Segmentation des campagnes
  • Sondages et votes
  • Stratégie de marque personnalisable
  • Suivi de l'activité des clients
  • Suivi des activités
  • Suivi des commandes
  • Suivi des références
  • Suivi des statuts
  • Suivi du ROI
  • Suivi en direct
  • Surveillance en temps réel
  • Système de fidélité sans carte
  • Tableau de bord
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des commandes
  • Visualisation de données

Alternatives

FiveStars

4,6
Alternative n° 1 à TapMango
Besoin d'un meilleur moyen d'atteindre vos clients ? Fivestars est une plateforme d'automatisation de la fidélisation...

Kangaroo

4,6
Alternative n° 2 à TapMango
Kangaroo Rewards est un programme de fidélisation numérique doté d'une technologie de marketing automatisée qui permet...

Lightspeed Retail

4,2
Alternative n° 3 à TapMango
Lightspeed Retail est un outil complet de gestion des stocks au PDV (point de vente) qui simplifie les tâches fastidieus...

Spendgo

4,7
Alternative n° 4 à TapMango
Loyalty marketing platform built for businesses of all sizes that lets you reach your customers in-store, online, or...

Avis

Note globale

4,8 /5
(162)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,7/5
Simplicité d’utilisation
4,6/5
Support client
4,8/5

Vous avez déjà TapMango?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 162
Natalia
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Highly Recommended

Publié le 2019-01-28

They have been amazing to work with from their initial sales approach to their constant customer...

They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Avantages

I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.

I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides.

Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Inconvénients

The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up.

For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own.

A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Réponse de TapMango

Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Paula
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The most amazing reward program for business

Publié le 2020-08-11

MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango...

MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.

Avantages

I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation

Inconvénients

I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.

Alternatives envisagées 

Mailchimp Transactional Email

Pourquoi choisir TapMango 

We made the switch one to support a Canadian company, and two we love the construction of the product as well as the support offered.

Logiciel antérieur 

Mindbody

Pourquoi passer à TapMango

Again we made the switch one to support a Canadian company, and two we love the construction of the product as well as the support offered.
Jessie
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

With TapMango, boost sales and advance your business

Publié le 2022-09-17

TapMango gives us the confidence to the market and sell products and lets customers pick, order,...

TapMango gives us the confidence to the market and sell products and lets customers pick, order, and contribute to improving their experience by leaving evaluations. In addition to the many advantages this platform has offered, it provides exceptional customer service. We have boosted sales and supported the company's steady and profitable growth due to TapMango. It is a platform that powers large-scale e-commerce, and its user-friendly design makes navigating easy and pleasurable for users.

Avantages

We are given all the resources TapMango has to manage a loyalty program that works hand in hand with the significant shops. It is a simple and user-friendly platform that makes it simpler for us as a company to run promotions and increase sales and for our customers to buy our items and discuss their experiences. Through its easy interface, it is an excellent software for providing services and goods an instantaneous quality.

Inconvénients

Its performance has been outstanding, and none of its features have caused me any issues.

Erin
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

May have been a great product, but we couldn't even get through set up

Publié le 2016-11-23

We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when...

We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel.

This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition.

Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well.

I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better.

Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries.

Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well.

Are you kidding me?

Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care.

So today, I cancelled and I hope you stay away or proceed at your own risk.

Avantages

I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though.

Inconvénients

The user interface could be a bit more user friendly.

Réponse de TapMango

Dear Erin, thanks for your honest review. First of all, we're glad you actually decided to proceed with TapMango.

Secondly, we are very sorry to hear about your experience. We acknowledge that there were a few hiccups in your onboarding process, and rest assured that your experience has been highly unusual.

Regardless, we have reviewed our onboarding processes and made appropriate changes to ensure this doesn't happen again.

We strongly believe our Customer Success Team is second to none, and I'm sure you'll appreciate our level of service and the platform itself once you are completely onboarded.

Again, we appreciate your feedback.

Best of luck.

Your TapMango Team.

Mary
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Tapmango is a must for our business

Publié le 2022-08-23

We love it and plan on keeping it for a long time. It is easy to navigate and it has really helped...

We love it and plan on keeping it for a long time. It is easy to navigate and it has really helped our business with retention and understanding marketing analytics.

Avantages

We love that we can launch marketing and promotional campaigns with ease. If we have too much of a product, we are able to tailor the campaign to push an item for a promotion or sale. We also like to send out messages for days that we are closed for holidays.

Inconvénients

I don't have any major gripes. At times, it can be little fussy for the client device and they can accidentally send points to the wrong client. Otherwise, I do not have any complaints.

Afficher 5 avis sur 162 Lire tous les avis

TapMango - FAQs

Voici quelques-unes des questions fréquentes sur TapMango.

Types de licences disponibles pour TapMango :

  • À partir de :
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel TapMango :

Travailleur autonome, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles TapMango est disponible :

anglais, espagnol, français

Appareils pris en charge par TapMango :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à TapMango :

BigCommerce, Checkfront, Clover, DoorDash, Lightspeed Retail, Mindbody, Shopify, Shopify POS, Square Point of Sale, Stripe, Toast POS, Vend

Ressources d'aide disponibles pour TapMango :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour TapMango.