TapMango

I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals.

Nothing at all. It is so easy to use, and the support we get is wonderful.

I loved how easy it was to get to my customers through text and email. We had an app that we created for our customers to order ahead and it was very helpful. You have the Tapmango team on standby if you need help and when I reached out to them, I got help within minutes.

App can be updated and be much more user friendly. Would like a refresh of app every 6 months to a year so that way it doesn’t seem too “boring”

none, nada nothing-and now you want a pro review

I saw a presentation presented by PetsPlus Mag. The system looked great and had lots of benefits. The problem began when our account started to do the onboarding process. First, the process of communication was horrible. When someone puts on their em they respond in 48-72 hours that's not good. Next, the set-up was sloppy and not done correctly. This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work. In the meantime, the company is paying for employees to learn a system which is not functional and certainly not user friendly. The rep that was to help us bring the system on seemed always in a hurry, and not communicating the uses easily. We were always sent back to a video. Even contacting the support line via chat was often frustrating. They would send back replies like glad you figured it out yourself. WTH? Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated. Obviously, on deaf ears. We have gone back to our old loyalty rewards system-after it took me 3 days to fix the rewards as we had been a 1-1 point system then went with 15 -1 (after I suggested 1-1) I belong to several retail groups and I will not recommend this system. I hope you get the flaws fixed as this was the worst decision I have made in 18 years in business. Signed: No saving this account!

CUSTOMER SUPPORT!! Anytime I have any questions I simply email my account manager [SENSITIVE CONTENT HIDDEN] and he responds in minutes. [SENSITIVE CONTENT HIDDEN] even contacts me regularly to recommend different ways to bring back customers that have not been back in a while, and other recommendations.

Being able to schedule campaigns and how easy it is to create a new campaign to send out to my customers.

No cons whatsoever. I tried thinking hard about one but cannot find any cons about TapMango.