TenantCloud

Simple easy to use and understand. It works great without becoming complex.

Lacks custom features that might be desired

There was nothing about the software or customer experience that I enjoyed

Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they:

- Have a customer service line that goes to voicemail (and no one returns your call)
- Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor

It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

Nice layout and design with easy. I really like layout of contact and leasing info.

Tenants have said app is glitchy, hitting back button in Accounting resets all the filters so can't stay focused on one property or transaction type, and it doesn't have any type of reconciliation to double check the books. It's not entirely intuitive with how some property expenses end up as Property Manger's income. Like a Pet Fee I believe, would be landlord's income but shows up as Property Manager's income.

Online portal for reporting maintenance needs

Don't take me back to the dashboard transactions when I finish a task, instead let me go back to where I was "new tenants vs all tenants, etc) so I can continue with the next owner, tenant, etc. Let me add multiple tenants to a lease, even if they don't "connect" to each other in the applications. Pre-populate an amount in the distribution section so I don't have to remember how much I need to send to an owner. Easier accounting - let me pick an owner when I need to bill a tenant, so the payment gets posted to the owner's account more easily, or to my own account. Let me add to the accounting options for more specific charges, & let me decide who is getting paid for these charges (utilities when the property is vacant, etc). Let me add charges like a "monthly pet fee" without automatically setting it up for a management fee, where I have to delete the mgmt fee every month. Show NSF charges! Process payments more quickly. Give me more control over the accounting sections. Show ALL transactions under the owner transaction tabs, not just distributions. Allow more control over the leases. Let me choose when to charge management fees when a lease starts on a date other than the first. I don't want to charge mgmt fees on the date the lease starts. TenantCloud needs to be evaluated and set up by a property manager, not people who don't understand the ins and outs of property management, how to charge fees, etc. I don't like having to post multiple transactions to get one task done.