Esticom

The ability to create and manage catalogs is a big deal for us. As a company, we have a large number of products across a wide range of technologies and have the ability to separate those into individual catalogs helps to make sense of what to quote. In addition, assigning a catalog item to a takeoff makes creating a bill of materials a cinch.

While I understand that making a profit is key to a business's survival I feel that the per-user cost is quite high. Also, a bulk selection for changing the creator of an estimate would be nice. I recently had to manually go through and change the creator of about 30 individual estimates. While this was due to us sharing a login between users and then purchasing more logins I could see this being an issue, later on, should you have to replace an employee and need a have someone take over their estimates.

The software is simple. It is a great set-up for a small business. The customer service is very hands on. You get a real person every time and they do a good job of helping explain things. There is not a charge for training. If there is something you are struggling with they seem genuinely concerned on making the software the best it can be for you.

It would be nice if we could customize some of the costs and if there were a couple more options with the quote set-up when it goes to the customer. It is time consuming for us (we are electrical contractors) to try to find "specific costs" for wire and other things. They have a lot of templates, but a lot of them are based on nationwide pricing.