En savoir plus sur Total Management

Total Management est un logiciel web de gestion des biens qui offre aux PME une plateforme unique et centralisée à partir de laquelle gérer tous les processus immobiliers résidentiels, commerciaux et étudiants. Total Management vise à fournir aux utilisateurs une solution complète de gestion des biens qui intègre le paiement des loyers en ligne, le suivi des ordres de travail, l'entretien des parties communes et des paramètres personnalisables, ainsi que le filtrage des locataires et un portail des locataires en libre-service.

Avec Total Management, les utilisateurs peuvent sélectionner des locataires potentiels, afficher les loyers en retard, créer des lettres et gérer facilement les déménagements. Les utilisateurs peuvent également contrôler les paiements reçus, les cautions et les ordres de travail ainsi que les opérations d'entretien des parties communes et les preuves d'impôt. Total Management prend également en charge le marketing en ligne en permettant aux utilisateurs de synchroniser automatiquement des listes de biens en location sur certains des plus grands réseaux du secteur immobilier.

Total Management comprend un portail dédié aux locataires sur lequel ceux-ci peuvent payer leur loyer en ligne, soumettre des ordres de travail et réserver des services de manière rapide et efficace. De plus, Total Management facilite le processus de budgétisation et permet de repérer facilement les factures en double grâce à un centre de comptabilité complet dédié à la gestion immobilière. Outre les services comptables et les fonctions de communication avec les locataires, Total Management fournit aux utilisateurs une formation illimitée, un service d'assistance à l'intégration et un support technique par e-mail ou par chat.

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

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Fonctionnalités

Nombre total de fonctionnalités pour Total Management : 42

  • Alertes/Notifications
  • Analyse financière
  • Base de données de biens
  • Base de données de clients
  • Base de données de contacts
  • Calcul des pénalités de retard
  • Comptabilité
  • Facturation
  • Fonctions pour courtiers
  • Fonctions pour gestionnaires immobiliers
  • Gestion de l'impôt
  • Gestion de la communication
  • Gestion de la maintenance
  • Gestion de site web
  • Gestion des assurances
  • Gestion des contacts
  • Gestion des fournisseurs
  • Gestion des ordres de travail
  • Gestion des places vacantes
  • Gestion des portefeuilles
  • Gestion des propriétés commerciales
  • Gestion des utilisateurs
  • Gestion financière
  • Gestion locative
  • Paiements en ligne
  • Planification de la maintenance
  • Portail des locataires
  • Portail des propriétaires
  • Portail libre-service
  • Propriétés résidentielles
  • Rapports ad hoc
  • Rapports et statistiques
  • Rapprochement bancaire
  • Stockage de documents
  • Suivi des activités
  • Suivi des frais
  • Suivi des locataires
  • Suivi des locations
  • Tableau de bord d'activités
  • Traitement des paiements
  • Traitement des paiements ACH
  • Vérification des antécédents

Alternatives

AppFolio Property Manager

4,6
Alternative n° 1 à Total Management
AppFolio aide les gestionnaires de résidences, de locaux commerciaux, de logements pour étudiants et d'associations de...

Buildium

4,5
Alternative n° 2 à Total Management
Système web qui rationalise les processus pour les gestionnaires immobiliers, qu'il s'agisse de biens locatifs,...

iSite Lite

4
Alternative n° 3 à Total Management
iSite covers property, assets, facilities, projects, and programs management and combines data to deliver real-time...

Rent Manager

4,4
Alternative n° 4 à Total Management
Rent Manager est une solution avancée de gestion immobilière conçue pour aider les entreprises à gérer toutes les...

Avis

Note globale

4,2 /5
(89)
Rapport qualité-prix
4,1/5
Fonctionnalités
3,9/5
Simplicité d’utilisation
4,1/5
Support client
4,3/5

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5 avis affichés sur 89
Sandi
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A Great Property Management Tool

Publié le 2017-01-19

Our company has been using the Total Management software for nearly three years. What a difference...

Our company has been using the Total Management software for nearly three years. What a difference it has made. I handle mostly the financial aspect of the property management business. I've had a couple of issues, but the support staff is top-notch. They respond quickly and work with you until the issue is resolved. I can't say enough good things about how complete and detailed the software is and how user friendly it is! I can highly recommend this software to any property management company that's looking to make life easier, yet have access to a wealth of information regarding all aspects of their company.

Avantages

I appreciate the ease of use and the abundance of information available, especially the wide variety of reports that can be generated. People with little or no accounting experience can use the software without dread because of the built-in features that takes care of ensuring everything goes in its proper place.

Inconvénients

Recently, during a Windows 10 update, I had difficulty printing reports correctly in Google Chrome. This was not the Total Management's software problem, but until I discovered the problem was with Windows 10, I thought it had to do with the Total Management software. I was able to switch to a different search engine and print the reports I needed. So, the point of this is to give the reader a heads up.

Réponse de Total Management

Hi Sandi,

We appreciate you leaving a review! It's always great to hear from long-term users, and we're happy to hear that you've found our program to make a difference in managing finances!

Inga
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Decent overall management software, great value and outstanding customer support.

Publié le 2017-01-19

It is hard to find a property management software that can handle commercial business parks and...

It is hard to find a property management software that can handle commercial business parks and doesn't break the bank. TM isn't perfect. So many little things I wish they had done differently to make it more user friendly. But we only manage 100 units in 8 entities, we are mainly an investment and development firm. So we can't afford spending $ getting set up with Yardi Voyager or MRI, not to mention the outrageous monthly costs. And we do know people who just did spend the $ and absolutely hate their system.
So getting set up with TM doesn't break the bank and it is a month-to-month contract. The software can do everything we need it to. It can handle accounting, property management, CAM (also more complex CAM) and it can truly handle those separate entities. Now, it doesn't look pretty. Sure I wish it was looking a little more like Appfolio. It looks old school and the reports look blank and aren't customizable. But it can do a lot more than Appfolio for a commercial user, and the numbers are all there. Their CAM setup makes me want to pull my hair out. But at least it can handle it, and you only have to set up CAM once, then you can track it every month/year, however you do it. The tenant online portal looks old school and blank too. But hey, it works. Now, the payment processor they work with is RentPayment (Yapstone), and it is nice that the online payments get just show up in the system. But boy, Yapstone customer support blows. And they charge fees for ACH/eCheck payments, not just for credit/debit card payments. I know other rent payment processors who don't charge on ACH payments, which is nice for tenants.
The Total Management customer support on the other hand is AWESOME. I have NEVER dealt with a company that had this kind of customer support. EVER. You get free trainings via join.me to help you get set up and their trainers are great. I would have been totally lost without them. If the system has a glitch (which really doesn't happen a lot) you email customer support and they fix it. Although half the "glitches" I thought I found turn out to be user errors - oops. The more you get used to the software the less you have issues. I have used it for 1.5 months now and it really isn't bad to get into. Now, the data import was tough. You can use their import sheets for the basics, but you still need to manually set up late fees, rent increases, lease data. But thats the same with every new software. Overall, really good value.

Avantages

The customer support, what it is capable of doing, the value.

Inconvénients

Could be user friendlier and look more attractive.

Réponse de Total Management

Hi Inga,

We appreciate you taking the time to share about your experience with our program! We're glad to hear that you've had such a positive experience with our support team - We'll be sure to let them know.

John
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Good for simple day-to-day maintenance, but horrible for financial reporting

Publié le 2017-01-20

Total Management is easy to learn to use and adequate for a number of regular functions, but...

Total Management is easy to learn to use and adequate for a number of regular functions, but quickly becomes inadequate for use with multiple properties. Balance sheets often don't balance, especially when they are run for multiple properties. The available reports are inadequate for tax return and bank reporting, so most reports need to be created in Excel. The owed to/due from feature is handy, but very complicated to unravel when these short-term balance sheet accounts need to be eliminated. The bank reconciliation feature is convenient, but doesn't actually reconcile the bank statement to the books. The CAM reconciliation feature looks nice, but since it does not reflect journal entries it is useless for our purposes. The support folks usually try to be helpful, but are constrained by the program limitations, and often seem to have little knowledge of accounting.
It would be much better all around if it could be reconfigured as a front end system for QuickBooks Online. The best features are reasonable price and lack of a long-term contract.

Avantages

Gentle learning curve, reasonable price, month-to-month contract.

Inconvénients

Horrible financial reporting, unreliability, lack of completeness of utilities, lack of internal budgeting.

Doug
Note globale
  • Secteur d'activité : Immobilier commercial
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Total Management Completely Changes Our Company

Publié le 2017-01-19

We used to administer our property management using several different programs by several different...

We used to administer our property management using several different programs by several different people. As a result different programs had conflicting information. By switching to Total Management, everyone has the same information. Also information that we provide to lenders now looks professional and consistent. Total Management has improved our profitability by giving us information that we never had before, and increases our collections. Total Management is not that expensive. If your company is trying to manage its properties by using QuickBooks, you are making a big mistake if you don't switch to Total Management.

Avantages

Web-based so that it can be used anywhere with an internet connection. Allows you to take all of your information to meetings and answer questions on the spot. After you use it for a couple of weeks, it becomes easy to use. Customer service is excellent. It offers 99% of the features that we need. Software that had 100% of what we need is a 1000x more expensive. It isn't worth the extra cost for the few extra useful features.

Inconvénients

There is a learning curve and its isn't intuitive, but I don't know that any software would be very intuitive.

Réponse de Total Management

Hi Doug,

We appreciate you leaving us a review! We're happy to hear that switching to our program has had a positive impact on The Pugliese Company!

Will
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Satisfied User

Publié le 2017-01-24

There is a learning curve with all new software so it took some time to get used to Total Management...

There is a learning curve with all new software so it took some time to get used to Total Management. We are overall satisfied but I will share some challenges we've experienced.

1) We can only email customer support and not pick up the phone and call and speak with someone immediately. However, when we've emailed problems to customer support, we immediately got a response and an answer to our question.

2) We've been working with customer support to automatically calculate our monthly management fee, which is between 4-5% of the gross collections on each property; however, this problem is still outstanding and we've given up. We cannot get the system to automatically calculate the monthly management fee.

3) Total Management should have a budget feature in the software program. Sophisticated owners require a detailed budget, YTD actuals, etc. We are using the TM budget Excel spread sheet but it would be helpful to have everything included in the software and not have to copy and paste into Excel.

Avantages

Tracks income and expenses and provides detailed reports. Easy to use.

Inconvénients

No budget features in software. We are using the TM Excel spread sheet.

Réponse de Total Management

Hi Will,

We appreciate you taking the time to leave us a review. Hearing back from our users is important to us in continuing to provide a great experience. We're glad to hear that you've found our support team helpful!

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Total Management - FAQs

Voici quelques-unes des questions fréquentes sur Total Management.

Types de licences disponibles pour Total Management :

  • À partir de :
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Total Management :

Travailleur autonome, 2-10, 11-50, 51-200, 201-500

Langues dans lesquelles Total Management est disponible :

anglais

Appareils pris en charge par Total Management :

Nous n'avons pas d'informations sur les intégrations offertes par Total Management.

Ressources d'aide disponibles pour Total Management :

Service client/courriel, FAQ/forums, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Total Management.