GrowthZone

Capacity is key in any business. If a business does not have the capacity to fulfill its mission, it dies. Operating a small, rural chamber with big goals and a staff of 4 to manage 470 members without GrowthZone would be a nightmare. From the internal management to the member benefits, GrowthZone allows us to stand out in our community as their advocate and partner in growing their business. The customer service and technical service is above the bar in knowledge and attentiveness. They allow us a to operate at a more professional and top-tier level than other member-based organizations without this service.

There are only a few cons which pertain to technical features for the back-of-the-house users such as not being able to preview blog posts prior to publishing and having different banner size options for our sponsors.

Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional.
We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets and had so many confused customers emailing us and calling asking whether or not they had actually purchased tickets. Many people said they never received any confirmation especially if they signed up on their phones. We will only use their event tool for in-house member workshops going forward and never again for a public event. We'll have to use Eventbrite or Brown Paper Tickets instead.
The Member Hub is clunky and not one of our 70 + members actually uses it. There is no cloud storage included so the only items we can upload to the member hub to share with our members are text forms. It's OK for meeting minutes, but if we really want to share ideas and interactions between members, this is not the place to do it.
The fees that GZ (or Stripe, which they partner with) takes out of online credit and debit payments are not clearly communicated. So for instance, the festival that we sold over 2,000 tickets for online...accounting for the money is a nightmare because there is no flat rate. The average rate was really high like over 5%!

I like the email designer and the landing page creator. It has seen many updates and I can't wait to see where it goes - I've liked all the changes so far and it makes my job easier and helps me avoid unnecessary 3rd party sources when possible. I also really think the event pages are great and it makes it easier for us to promote our classes/events.

I would say the forms - There seems to be a disconnect in some places when I am creating or editing our membership applications or surveys. There is a lot of different tabs I have to open to find what I want and sometimes the option to edit certain items seem to be completely lost to me. I like to think I'm relatively good figuring things out on a computer with a Marketing and CS degree but this is where I get lost. Would love to see the member applications and forms section get streamlined in general so it's all in one place. Also, I would love to see the website integrations get touched up a little, you can tell the difference between our page and the GZ implemented ones because it seems some elements get moved around or changed a little, but for what it is and what it adds it is really impressive!