PestPac

3,9 (231)
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Logiciel de maintenance sur site destiné aux entreprises de désinsectisation/dératisation

En savoir plus sur PestPac

PestPac est une solution cloud de WorkWave adressée aux entreprises de lutte antiparasitaire qui comprend de nombreux outils : planification de rendez-vous, optimisation des itinéraires, distribution, suivi des véhicules, gestion des stocks et des équipements, facturation, traitement des paiements, reporting, marketing, recueil de retours d'opinion, etc. Les applications natives pour iOS et Android permettent aux techniciens d'accéder aux informations relatives aux rendez-vous, comptes et services, d'enregistrer l'utilisation des matériaux, de recueillir les signatures des clients, de recouvrir les paiements grâce à la prise en charge de cartes de crédit intégrée, ainsi que d'imprimer ou d'envoyer par e-mail des rapports d'inspection, même en déplacement.

Le système de gestion des ordres de travail de PestPac permet aux utilisateurs de gérer des tâches ponctuelles ou régulières, y compris des services mensuels, trimestriels et annuels. Les utilisateurs peuvent choisir les options de services standard intégrées ou ajouter leurs propres services personnalisés avec nom, description, fréquence, tarif, informations fiscales, etc. Des programmes de service peuvent également être créés pour les tâches nécessitant plusieurs visites (puces de lit, moustiques, etc.), avec des ordres de travail générés automatiquement en fonction des dates de début et de fin spécifiées. Le module de gestion pour plusieurs unités permet aux utilisateurs de suivre les services relatifs aux bâtiments multiunitaires (résidentiels ou commerciaux), avec la possibilité d'automatiser les suivis et de surveiller plusieurs appareils et unités.

PastPac comprend l'accès au compte client, grâce auquel les clients résidentiels peuvent consulter les services récents et à venir, l'historique des services, les relevés de compte, l'historique d'utilisation des équipements, les constats d'infestation et les inspections d'appareils, tout en mettant à jour leurs informations de facturation, en traitant des paiements et en planifiant des services. Les clients peuvent également évaluer les techniciens et les rendez-vous, ainsi que fournir des retours d'opinion, avec des demandes envoyées automatiquement à une fréquence définie par les utilisateurs.


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PestPac ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

PestPac

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

3,9 /5
(231)
Rapport qualité-prix
3,8/5
Fonctionnalités
3,9/5
Simplicité d’utilisation
3,6/5
Support client
3,9/5

Vous avez déjà PestPac?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 231
Mary
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

After 15 years, I'm Still Happy with Choosing PestPac

Publié le 2019-11-25

The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to...

The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

Avantages

The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

Inconvénients

There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac.

Réponse de WorkWave

Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years!

Brad
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great software

Publié le 2021-03-17

We love Pestpac! My employees can work from home if needed because it is in the cloud. The...

We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

Avantages

Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

Inconvénients

There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

Alternatives envisagées 

FieldRoutes

Réponse de WorkWave

Hi Brad!

Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control.

Jennifer
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

PestPac - How we feel after using for 3 years...

Publié le 2019-03-01

Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can...

Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

Avantages

I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

Inconvénients

The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do.

PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done.

Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it.

If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us.

Marsha
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great tools and addition to any pest control company

Publié le 2019-03-04

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly...

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

Avantages

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally.
Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Inconvénients

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

John
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Capabilities Exceed Our Use

Publié le 2019-11-14

Just having a program that encompasses all our needs to track scheduling and history of services...

Just having a program that encompasses all our needs to track scheduling and history of services along with the ease of use is very beneficial.

Avantages

Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus.

The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

Inconvénients

Having to purchase licences for each user.

Some of the forms we print having to go on specific paper is a draw back.

Réponse de WorkWave

Hi John - Thank you so much for the great review! We are so glad to hear you are finding success with our software!

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PestPac - FAQs

Voici quelques-unes des questions fréquentes sur PestPac.

Types de licences disponibles pour PestPac :

  • À partir de : 1,00 $ US
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel PestPac :

Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles PestPac est disponible :

anglais

Appareils pris en charge par PestPac :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à PestPac :

QuickBooks Online Advanced, SalesRabbit

Ressources d'aide disponibles pour PestPac :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour PestPac.