PawLoyalty Software
PawLoyalty Software
En savoir plus sur PawLoyalty Software
PawLoyalty est une solution logicielle cloud entièrement en ligne destinée aux personnes offrant des services de soins et de garde d'animaux de compagnie. Le système fournit un large éventail de fonctionnalités de gestion des clients, spécialement conçues pour organiser les opérations quotidiennes destinées au public de l'entreprise, en plus des tâches administratives en coulisses. Accessible 24h/24, 7j/7 aux propriétaires et aux clients qui effectuent des réservations en ligne, PawLoyalty intègre également la prise de rendez-vous et la modification des dossiers des animaux domestiques pour les sites web de cabinets existants. Sept affichages de planification permettent de consigner les admissions des animaux de compagnie, les paiements et les affectations d'employés/de salles, tout en envoyant des confirmations ou des rappels automatisés par e-mail. Les horaires de personnel peuvent également être suivis via des calendriers en ligne, ce qui facilite la planification des congés, le calcul des commissions et de la paie.
Conservez des dossiers clients et des animaux centralisés avec des champs détaillés pour la saisie des contacts d'urgence, les préférences de traitement, les antécédents médicaux et le statut des paiements. Le logiciel permet d'ajouter des photos de profil à des fins d'identification visuelle, tandis que l'intégration des médias sociaux encourage la formation de communautés de clients ainsi que les possibilités de marketing social positif.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Innovative and User Friendly Software
Publié le 2017-11-15
Avantages
The software is very flexible and easily adapts to the different services and rules we have at 50 plus locations. The interface is super intuitive and simple to use for our employees.
We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration.
Inconvénients
The only major cons are the growing pains that they are experiencing with such rapid growth. Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Software upgrade
Publié le 2021-06-17
We have been using the same old system for over 20 years….when we Started the process of looking...
We have been using the same old system for over 20 years….when we Started the process of looking for a major system upgrade, we were very specific in what we needed to sustain and grow our business. Pawloyalty software program matched what we needed, and more! The implementation and constant communication with their team and ours has been great. It’s been two years and we are still constantly finding more ways to utilize their programs to help us grow!
Avantages
When we upgraded to Paw Loyalty, we never realized how antiquated our system was.
We are much more efficient, we haven’t even been able to use all the great features yet, we’re working on implementing the marketing portion of Paw Loyalty, which will help grow our business. The best thing is that we no longer need a credit card machine, I have to do is press “charge”!
Inconvénients
I believe that our system is it pretty complicated for a simple implementation. So software updates and creations are always being implemented. We appreciate the team in place at Pawloyalty…they are very responsive
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Do not buy in to this software
Publié le 2016-01-13
There are no pros but cons are many. Our experience with this software:
1) We did not have a good...
There are no pros but cons are many. Our experience with this software:
1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted.
2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel.
3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email:
Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience.
I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season.
Happy Holidays!
4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response.
5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system!
We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Pet care industry
Publié le 2021-09-15
Impressed!
Impressed!
Avantages
[SENSITIVE CONTENT] is an amazing marketing and technology guru. He is brilliant, helpful, and most generous with his time and assistance!
Inconvénients
Weekend support needed. Team members could return calls faster.
Pourquoi passer à PawLoyalty Software
[SENSITIVE CONTENT] professionalism and assistance.Réponse de PawLoyalty
Thanks for the review Carmela, we really appreciate your business and have loved working with you to streamline and grow your business.
For your weekend support, remember to use the weekend real-time text line instead of submitting a ticket. That way you will get the fastest response vs having to wait until Monday.
- Secteur d'activité : Formation et accompagnement professionnel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Stellar - Exactly what we needed!
Publié le 2021-09-29
Avantages
PawLoyalty is easy to use and has all the features we need. The customer service is amazing as well, and if I don't know how to do something, I get an immediate response and solution to my problem. I am thrilled that I was able to find an all-encompassing software, with such a great team behind it!
Inconvénients
So far so good. My biggest concern is tracking all of our "grandfathered-in" clients and ensuring we continue to provide them the proper support, but I haven't seen anything to worry me yet.
PawLoyalty Software - FAQs
Voici quelques-unes des questions fréquentes sur PawLoyalty Software.Q. Quels sont les types de licence disponibles pour PawLoyalty Software?
Types de licences disponibles pour PawLoyalty Software :
- À partir de :
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise PawLoyalty Software?
Utilisateurs habituels du logiciel PawLoyalty Software :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues PawLoyalty Software est-il disponible?
Langues dans lesquelles PawLoyalty Software est disponible :
anglais
Q. PawLoyalty Software prend-il en charge les appareils mobiles?
Appareils pris en charge par PawLoyalty Software :
iPhone (mobile), iPad (mobile)
Q. Avec quelles applications PawLoyalty Software peut-il s'intégrer?
Applications s'intégrant à PawLoyalty Software :
CardConnect, Credit Card Connection, Hippo Manager, Mailgun, SendGrid
Q. Quelles sont les ressources d'aide disponibles pour PawLoyalty Software?
Ressources d'aide disponibles pour PawLoyalty Software :
Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Chat/Clavardage
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour PawLoyalty Software.