FieldEdge

Un logiciel de maintenance sur site pour les entreprises de services à domicile.

En savoir plus sur FieldEdge

FieldEdge est un logiciel de gestion des interventions majeur pour les entrepreneurs des secteurs des interventions, y compris le CVC, la plomberie, l'électricité, etc. Le programme web est accessible au bureau et en interventions, ce qui signifie que vous êtes en mesure de gérer votre entreprise en déplacement.

Le tableau de répartition permet au personnel de bureau de gagner environ 20 heures de travail chaque semaine en affectant des ordres de travail selon l'ensemble des compétences d'un technicien et son emplacement prévu au moment de la mission. FieldEdge aide également à automatiser le processus de facturation et élimine les doublons grâce à l'intégration transparente à QuickBooks.

Avec FieldEdge, les techniciens peuvent accéder à leurs articles, tâches, services et matériaux en déplacement via l'application mobile afin qu'ils ne soient jamais obligés d'appeler le bureau. Les listes de prix personnalisables de l'application offrent aux techniciens la possibilité de présenter différentes options aux clients, générant ainsi des revenus potentiels supplémentaires et des montants plus élevés. FieldEdge est également compatible iPad.


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FieldEdge ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

À partir de

Tarification introuvable
Tarification introuvable

Types de licence

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

69
77

Intégrations

9
3

Simplicité

4,2 (292)
3,8 (13)

Rapport qualité-prix

4,0 (292)
3,6 (13)

Service client

4,5 (292)
4,2 (13)

Alternatives

Service Management Enterprise

4,2
Alternative n° 1 à FieldEdge
SME Complete est une solution cloud conçue pour aider les entreprises de services à gérer leurs clients, les opérations...

Intuit Field Service Management

2,8
Alternative n° 2 à FieldEdge
Intuit Field Service Management ES est une solution de gestion des interventions qui offre des fonctions de planificatio...

SAP Business One

4,3
Alternative n° 3 à FieldEdge
Logiciel d'ERP pour les PME. Gérez tous les aspects de votre petite ou moyenne entreprise avec SAP Business One.

S2K Vision

4,1
Alternative n° 4 à FieldEdge
S2K Vision est une solution de gestion des opérations en ligne prise en charge par mobile pour les entreprises de...

Avis

Note globale

4,2 /5
(292)
Rapport qualité-prix
4,0/5
Fonctionnalités
4/5
Simplicité d’utilisation
4,2/5
Support client
4,5/5

Vous avez déjà FieldEdge?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 292
John
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

17 Happy Years of growth and prosperity with dESCO !!!

Publié le 2017-04-10

Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the...

Our business has grown from 2 trucks to 10 since we first installed dESCO. We now have 10 times the business and the software has grown right along with us. It does so much more now than then and has continued to improve. With out it I could not manage my business. dESCO keeps track of jobs, quotes, invoicing even out inventory. If you are a small business running lean, making every minute count this is the software you need. I do not think I would be where I am today with out it. By nature I am unorganized, having everything in one place in one program is the way to go if that describes you. John

Avantages

The amount of information you have at your fingertips. Jobs, scheduling, quotes, orders, and Customer information. Customer information is key to service knowing what they have done in the past including payment history, and buying habits. Keeping records under the documents tab means not more filing cabinets. Sales reports and receivables reports makes keeping an eye on cash flow easy.

Inconvénients

There is a steep learning curve. Because it does so much there is a lot to learn. This is a big program, that covers a lot of areas.

Réponse de Xplor Technologies

John, it has always been a privilege for us to see your many successes through the years. Thanks so much for taking the time to say why ESC has been such a great fit for you, and for your many years of loyalty. As we look to the bright future, you can continue to count on us to be of service to you.

Tyler
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Constantly Improving & Great Customer Support

Publié le 2019-03-16

Avantages

Customer support is very quick & thorough. There is a chat feature integrated with the software for customer support issues. It automatically creates recurring service work orders, which is nice. You can flag customer accounts as do not service, which disables your other users from scheduling work orders for those customers - this is a new feature that is going to save us thousands in unpaid bills by customers who do not pay their bills. We tried putting them on our own lists, but they sometimes still slip through the cracks. It has phone integration, which not only records calls but also has the ability to track lead sources. I can print pick lists every morning, so I can ensure my techs are fully stocked at the beginning of every day.

Inconvénients

It can be kind of slow at times, although it seems to work well for the most part. In the year I've used it, we've been locked of the system for 24 hours 2-3 times. This was incredibly frustrating, and it would have been detrimental had we print paper copies of every work order. A paperless way to proactively anticipate this problem is to just download a list of pending work orders at the end of each day & to keep a list of your customers in excel or google sheets, so you can access phone numbers and addresses.

It is also more geared towards flat rate pricing, which I admit is more attractive for residential customers. With commercial customers (the bulk of mine being restaurants), I could lose some of my best customers if I switched to flat rate pricing. We track our labor from the time of dispatch until the the work order is completed. If our techs look on FE to see how much time they've spent on a job, they only see the time working - not the time traveling. I've had several jobs go underpriced because a tech forgets goes by the time they see on the software.

Réponse de Xplor Technologies

Thank you for taking the time to share your thoughts with us, Tyler! We are happy to know you are utilizing the newer 'Do Not Service' feature and have found it to be a time saver, along with the other functionality you enjoy. We also understand the frustration you experienced on those occasions, and are continuously working to make improvements to our software as you alluded to. We are proud of the enhancements we have made to the stability and reliability of our platform in recent months. We appreciate your partnership and look forward to continuing to work together.

Louis
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great Staff and Growing Platform

Publié le 2020-05-04

Overall the team at Fieldedge is willing to work with you which is something you don't often find...

Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

Avantages

The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Inconvénients

Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

Alternatives envisagées 

ServiceTitan, Buildertrend et Service Fusion

Réponse de Xplor Technologies

We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.

Lisa
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Integrates with Quickbooks

Publié le 2019-11-21

Overall, we have loved the software. There is another one that we like better but being a small...

Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Avantages

We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week.

Inconvénients

Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible.

Réponse de Xplor Technologies

Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue.

Leslie
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great platform for automating the administrative end and field tech end of a growing business.

Publié le 2020-01-15

Avantages

The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our [SENSITIVE CONTENT HIDDEN] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset!

Inconvénients

I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard.

Réponse de Xplor Technologies

Thank you so much for taking the time to share your feedback and suggestions with us, Leslie!

Afficher 5 avis sur 292 Lire tous les avis

FieldEdge - FAQs

Voici quelques-unes des questions fréquentes sur FieldEdge.

Types de licences disponibles pour FieldEdge :

  • À partir de :
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel FieldEdge :

Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles FieldEdge est disponible :

anglais

Appareils pris en charge par FieldEdge :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à FieldEdge :

Argotrak, Clearent, DocuSign, Mailchimp, Podium, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Twilio

Ressources d'aide disponibles pour FieldEdge :

Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour FieldEdge.