En savoir plus sur CiiRUS
Ciirus est une plateforme cloud de location de vacances et de gestion immobilière, créée pour les PME. Les gestionnaires immobiliers peuvent utiliser cet outil pour communiquer avec le personnel et gérer les tâches nécessaires. En se connectant au cloud Ciirus, le personnel de bureau et de terrain peut échanger des informations à l'aide de divers outils de communication en ligne et mobile. Les projets et les tâches peuvent être visualisés, attribués et répartis en temps réel. Des notifications instantanées sont affichées à l'écran et peuvent également être envoyées et partagées par SMS et par e-mail.
Les moteurs de réservation et de devis sont optimisés pour fonctionner avec des sites web externes, des intégrations, des partenaires de distribution sélectionnés, des supersites et des portails pour agents. Les propriétaires de logements peuvent également accéder à leur compte en utilisant un portail en ligne dédié. Ils peuvent, entre autres, y ajouter ou modifier des réservations et des informations, ainsi qu'envoyer des devis à des clients potentiels.
Ciirus propose également des outils de site web qui comprennent la conception de sites web et de mobiles personnalisés, des logements en vedette, des moteurs de réservation intégrés et la distribution de bulletins d'information avec des options de filtrage avancées pour les campagnes de publipostage.
Le logiciel crée également des rapports commerciaux couvrant de nombreux domaines tels que les soldes dus, les arrivées prévues, les rapports d'occupation, les revenus locatifs et le pourcentage d'occupation. Des rapports personnalisés peuvent également être créés grâce à une gestion avancée des données et à des options de filtrage souples. Les rapports peuvent être visualisés sous forme de graphiques de données en couleur et être envoyés directement par e-mail ou partagés dans une base de données.
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Version d’essai gratuite
- Abonnement
Les 5 meilleurs logiciels similaires à CiiRUS
Clients typiques
- Travailleurs autonomes
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le nuage
- Sur site
Disponible dans les pays suivants
Royaume-Uni, États-Unis
Langues
anglais
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Version d’essai gratuite
- Abonnement
Les 5 meilleurs logiciels similaires à CiiRUS
Images
Fonctionnalités
Nombre total de fonctionnalités pour CiiRUS : 50
Alternatives
Guesty
LiveRez
Lodgify
OwnerRez
Avis
Vous avez déjà CiiRUS?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Ciirus fully considers the property manager and is open to whatever ideas we have!
Publié le 2017-05-11
The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed...
The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay.
Avantages
I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.
Inconvénients
As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : Travailleur autonome
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Good but could be a whole lot better
Publié le 2019-05-07
Avantages
It covers all the basics requirements for a booking software
Inconvénients
The ical calendar is slow to sync with my other listing websites, can take up to an hour or more.
It is clunky to use and I've had several glitches that can take quite some time to resolve.
Réponse de CiiRUS
Hi Catherine,
This is great feedback. iCal integrations are notoriously unreliable, and provide developers like us with very little flexibility to help - this is why we provide comprehensive 2-way API feeds to connect you with sites like HomeAway, Vrbo, Airbnb, TripAdvisor, Home To Go, and Booking.com. If you aren't yet set up with the direct connections, please contact [email protected] to get plugged in. It will make a world of difference for you. Also, I was sorry to hear that some of your concerns took time to resolve. If you are ever experiencing such a delay, our admin staff is available at the main office number to connect you with a rep and bring rapid resolution to your cases. You can also email [email protected] to talk more about your experiences and help us to do better next time.
Kind regards,
The CiiRUS Team
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Failed Implementation - Know what you are buying
Publié le 2020-11-18
Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high...
Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc.
Avantages
We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug.
Inconvénients
There are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute.
Réponse de CiiRUS
Hi Bill,
To this day it remains deeply disappointing that we were unable to satisfy you and launch your business onto CiiRUS successfully.
While the vast majority of our customers experience a smooth and rapid onboarding, it is harder for some businesses than others, and no system is capable of handling every possible need.
I am pleased to let you know that we have launched major improvements to several of the areas that prevented us from moving forward together. The new Unified Inbox ties Airbnb messaging, emails, SMS, and Vrbo inquiries together with the reservations; the new Airbnb API supports the stacked tax approach you were aiming for; the new Task Manager updates support the native housekeeping goals you had; customers who require Booking.com are experiencing much success through the newly rebuilt Extended Network API.
If you're willing, it would be great to reconnect and show you the extent to which we've taken your feedback to heart.
Thanks Bill!
Josh at CiiRUS
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easy to use but has frequent bugs
Publié le 2022-09-12
It is useful, easy to understand and simple
It is useful, easy to understand and simple
Avantages
It is simple and easy to use, also customer service is really great.
Inconvénients
It has a lot of bugs and gets frozen a lot of times.
Réponse de CiiRUS
Hi Daniela,
Thanks for taking the time to share your feedback!
I'm really glad to hear you've had a pleasant experience with our customer support team; they truly are the best at what they do.
Your comments about the frequency of bugs are concerning. Is it possible you haven't moved over to the new version yet? As you may know, our legacy platform is hosted on Windows, however, the new future-facing version of CiiRUS is hosted on the web. The new platform is lightning fast, and hosts tons of major features like the Unified Inbox, Trust Accounting, and Task Manager.
Would you mind contacting me back at [email protected] so we can be sure to investigate the issues you've had and resolve them together? We can meet online or if you're local you are welcome to visit our office.
Yours sincerely,
Josh at CiiRUS.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy to use & great customer support
Publié le 2020-03-06
We have increased our portfolio of homes and sales revenue by using the Ciirus software
We have increased our portfolio of homes and sales revenue by using the Ciirus software
Avantages
Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.
Inconvénients
It would be good if we could store documents related to the owner and have an email too build within Ciirus.
CiiRUS - FAQs
Voici quelques-unes des questions fréquentes sur CiiRUS.Q. Quels sont les types de licence disponibles pour CiiRUS?
Types de licences disponibles pour CiiRUS :
- À partir de :
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise CiiRUS?
Utilisateurs habituels du logiciel CiiRUS :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues CiiRUS est-il disponible?
Langues dans lesquelles CiiRUS est disponible :
anglais
Q. CiiRUS prend-il en charge les appareils mobiles?
Appareils pris en charge par CiiRUS :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications CiiRUS peut-il s'intégrer?
Nous n'avons pas d'informations sur les intégrations offertes par CiiRUS.
Q. Quelles sont les ressources d'aide disponibles pour CiiRUS?
Ressources d'aide disponibles pour CiiRUS :
Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat/Clavardage
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour CiiRUS.
