Bella FSM
En savoir plus sur Bella FSM
Bella FSM est une solution cloud de gestion des interventions qui permet aux PME aux États-Unis de gérer leurs besoins en comptabilité et facturation. Le produit propose des logiciels répondant aux besoins des secteurs tels que les services de nettoyage de conduits d'aération, de parcs automobiles, de tapis, la maintenance de bâtiments, la gestion immobilière, les spas et piscines, le CVC, les réparations à domicile, etc.
Bella FSM aide à la gestion de l'ensemble du cadre des ordres de travail, du devis à ceux-ci et de la génération de la facture à la collecte des paiements. La solution offre également des fonctionnalités telles que les formulaires d'ordres de travail, la personnalisation des champs, les alertes textuelles pour la distribution et la gestion des rendez-vous récurrents. Le produit offre une optimisation qui permet la planification et la mise à jour des affichages du calendrier, des ressources d'interventions et de la gestion de l'équipe. Le module de CRM des produits permet aux utilisateurs de gérer et de centraliser toutes les notes, communications, contacts, tâches, lieux et équipements. Les fonctionnalités de facturation et de comptabilité du logiciel permettent aux utilisateurs de générer des factures et de les envoyer à leurs clients à différentes étapes d'un projet. La fonctionnalité de signature électronique du produit permet aux utilisateurs de recevoir les signatures des clients sur les ordres de travail, les factures et les estimations d'interventions. Le logiciel offre également d'autres fonctionnalités telles que la gestion des propositions, le reporting ad hoc, la gestion des fournisseurs et des employés ainsi que la sécurité des données.
Bella FSM s'intègre aux logiciels de comptabilité tiers tels que QuickBooks, avec l'option d'importer et d'exporter des données depuis l'application. Le produit est disponible pour une utilisation dans une ou plusieurs localisations, avec des options de tarification disponibles par utilisateur et par mois. GE, Siemens, Lutronic, Divine HVAC et Climate Plus, entre autres, comptent parmi ses principaux clients.
Options de tarification dès :
59,00 $ US/mois
- Version gratuite
- Version d’essai gratuite
- Abonnement
Clients typiques
- Travailleurs autonomes
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le nuage
- Sur site
Disponible dans les pays suivants
Australie, Canada, Mexique, Royaume-Uni, États-Unis
Langues
anglais
Options de tarification dès :
59,00 $ US/mois
- Version gratuite
- Version d’essai gratuite
- Abonnement
Images
Fonctionnalités
Nombre total de fonctionnalités pour Bella FSM : 85
Alternatives
Less Paper
BigChange
Jobber
ServiceWorks
Avis
Vous avez déjà Bella FSM?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
BUSINESS OWNERS BEWARE!!!!
Publié le 2017-01-25
Reports are unable to run accurately.
Field Resources are unable to access any information from...
Reports are unable to run accurately.
Field Resources are unable to access any information from smartphones or tablets.
Technical Support will take a week to get back to you.
When your field management software isn't working and the technical support team literally takes over a week to respond to your cry for help, there is a problem. There was a time where we had to resort to a paper schedule for a week and a half until someone had gotten back to me. Additionally, when we decided to switch softwares, because the reports do not run accurately, we had to literally hand enter almost 7,000 invoices to receive the correct data.
As a business owner of a start up company, I can honestly say that Bella Field Management Software was one of the worst business decisions I have ever made.
Avantages
The way the schedule view is set up.
Inconvénients
Unreliable.
Réponse de Bella Solutions
Hello Kayla,
We are extremely disappointed in your review especially after the effort we put in to help you get your business set up on Bella FSM. We work hard for our customers to provide excellent support.
You signed up for our "2 week" Free Trial on 5/19/2016 and did not convert to a paid subscription until 5 months later on 10/27/2016.
During the 5 months that you used our product at no cost we provided full support via webinars, phone calls, and emails.
The small glitch you referred to in the reporting was fixed within days of you letting us know. In addition, we provided you a quick and easy work around while our team fixed the problem.
We apologize you had such a bad experience and wish you luck finding a product that meets your needs.
Best regards,
Bella FSM Team
-
Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Support client
Bella is an exceptional web-based service management tool.
Publié le 2011-03-23
Overall- Bella is a great value for the price. The software is feature rich and is easy to use...
Overall- Bella is a great value for the price. The software is feature rich and is easy to use after a short learning curve. It sets up instantly and there is no long term contract required. A significant factor for me was that I could try out the program, and if I did not like it, all my customer data could be exported for uploading into another package - no risk, but all reward. In my opinion, Bella is worth a try to see if meets your specific business needs.
Avantages
Bella is a feature rich web-based service management tool. Instant anywhere access to key data for key personnel is essential in today's competitive marketplace - and Bella delivers. I can assign user profiles so that employees access only the data they need to do their jobs. The software is very flexible which makes it adaptable to most any specific business model. Bella is an invaluable, turn-key CRM, scheduling and invoicing tool at an extremely affordable price.
Inconvénients
While Bella has basic accounting features and works well for estimating and invoicing our jobs - it lacks a more robust accounting package. Currently, the software allows for easy porting of all the invoices into QuickBooks for detailed accounting management (which is an acceptable solution); however, my preference is that Bella enhance its accounting package so the I can drop QuickBooks and manage my business accounting within Bella - providing a true one-stop shop.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
CHARGED FOR 2 YEARS WHEN NOT USING
Publié le 2017-05-17
Early in the experience we were pleased but this diminished with all of the setbacks and extra time...
Early in the experience we were pleased but this diminished with all of the setbacks and extra time needed to create/send leads.
Avantages
We chose this software for our construction company and it looked promising at first, especially when there were problems (of which there were many) and they would assist. But the problem was was that there were so many ongoing problems that it was costing us alot of extra man power and money to pay the data entry person due to the amount of issues Bella was causing. Our data entry literally had to double enter everything and copy and paste the lead into a separate email to the salesperson because as it turned out the leads weren't getting to the recipient and potential customers were being lost because they were not getting acted upon quick enough.
This lead us to find another platform to use and we failed to cancel. 2 years went by without us ever contacting Bella for "Support" and they NEVER checked in with us to see how we were doing or why there hasn't been any activity on our site. A high amount per month for 2 years and no willingness to refund any portion of this when I stated my claim to the owner...poor business in my opinion!!! That is what lead me to write this review.
Inconvénients
MANY GLITCHES and after not using the program our credit card was still charged per month for approximately 2 years with only one login by my receptionist earlier this year and was surprised that she got it. It was following that that I noticed we were still being charged for a service we weren't using. NO CARE WAS TAKEN from your companies end to see how we were doing or if we wanted to renew...NOTHING. This following up having MANY PROBLEMS WITH THE SOFTWARE.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Long time Bella FSM Customer
Publié le 2018-10-30
Excellent
Excellent
Avantages
Easy to access from any device. Easy to navigate.
Inconvénients
I would like to be able to search for a customer using their address only.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Customer Service/Product
Publié le 2017-03-17
I have review many systems to help me grow my business, most of them had everything you would need...
I have review many systems to help me grow my business, most of them had everything you would need but the function and ease of use was not there, Bella FSM made that simple for the user and easy to understand. But what I was most impressed with was when I sent a email with a question or an issue with a problem the response time was quick and that's a big plus in my book. I like that I don't to wait long periods of time of a response.. ..Great Job.. I hope you continue to update and upgrade the product. I think its a winner.
Avantages
Ease of use and function
Inconvénients
None that come to mind at this point
Bella FSM - FAQs
Voici quelques-unes des questions fréquentes sur Bella FSM.Q. Quels sont les types de licence disponibles pour Bella FSM?
Types de licences disponibles pour Bella FSM :
- À partir de : 59,00 $ US/mois Voir les tarifs
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Bella FSM?
Utilisateurs habituels du logiciel Bella FSM :
Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Bella FSM est-il disponible?
Langues dans lesquelles Bella FSM est disponible :
anglais
Q. Bella FSM prend-il en charge les appareils mobiles?
Appareils pris en charge par Bella FSM :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Bella FSM peut-il s'intégrer?
Applications s'intégrant à Bella FSM :
SugarCRM
Q. Quelles sont les ressources d'aide disponibles pour Bella FSM?
Ressources d'aide disponibles pour Bella FSM :
Service client/courriel, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe)
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Bella FSM.
