En savoir plus sur HubSpot CRM

HubSpot CRM a été conçu à partir de zéro et est prêt à éliminer le travail manuel et à aider les équipes de vente. Il a été créé prêt pour le monde moderne afin d'aider les utilisateurs à faire fonctionner les affaires et à commencer à vendre. HubSpot CRM prend en charge tous les petits détails ; la consignation des courriels, l'enregistrement des appels et la gestion des données de manière très intuitive, ce qui libère du temps de vente précieux dans le processus.

Obtenez une vue instantanée de l'intégralité de l'entonnoir des ventes sur un tableau de bord clair et visuel. Les utilisateurs peuvent trier les offres gagnées et perdues, les rendez-vous planifiés et les contrats envoyés sur une période donnée et suivre les performances par rapport aux quotas. Triez les offres par nom, propriétaire, montant ou étape avec des filtres personnalisés pour des informations exploitables en beaucoup moins de temps.

HubSpot CRM suit automatiquement les interactions client, que ce soit dans un e-mail, sur un média social ou lors d'un appel. Synchronisez avec Gmail ou Outlook à l'aide de HubSpot Sales et enregistrez chaque appel, e-mail ou réunion en cours. Chaque interaction avec un lead est stockée dans un calendrier bien rangé, y compris les appels, les e-mails, les réunions et les notes. Synchronisez avec HubSpot Marketing pour savoir quels contenus ont été consommés par les leads afin de personnaliser l'approche.

Options de tarification dès :

50,00 $ US/mois

  • Version d’essai gratuite
  • Version gratuite
  • Abonnement
Voir les tarifs

Appareils

Type d'entreprise

TPE PME GE

Disponible dans les pays suivants

Australie, Brésil, Canada, Chine, Allemagne et 5 autres, Royaume-Uni, Inde, Japon, Mexique, États-Unis

Langues

allemand, anglais, espagnol, français, japonais, portugais

Options de tarification dès :

50,00 $ US/mois

  • Version d’essai gratuite
  • Version gratuite
  • Abonnement
Voir les tarifs

Images

Hubspot CRM pipeline management
Hubspot CRM automatic sales activity logging
Hubspot CRM lead details
HubSpot CRM dashboard to control content, channels, and marketing performance.
Hubspot CRM deals and tasks view. Use traditional table view, or the intuitive board view. Drag deals from stage to stage as they progress through your pipeline.
HubSpot CRM phone call feature. Log call notes & full recordings of your discussion automatically.
Hubspot CRM tracked email sending from inbox or from the platform. Receive instant notifications when your emails are opened or clicked.
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Vidéo de HubSpot CRM
Vidéo de HubSpot CRM Capture d'écran pour HubSpot CRM : Hubspot CRM pipeline management Capture d'écran pour HubSpot CRM : Hubspot CRM automatic sales activity logging Capture d'écran pour HubSpot CRM : Hubspot CRM lead details Capture d'écran pour HubSpot CRM : HubSpot CRM dashboard to control content, channels, and marketing performance. Capture d'écran pour HubSpot CRM : Hubspot CRM deals and tasks view. Use traditional table view, or the intuitive board view. Drag deals from stage to stage as they progress through your pipeline. Capture d'écran pour HubSpot CRM : HubSpot CRM phone call feature. Log call notes & full recordings of your discussion automatically. Capture d'écran pour HubSpot CRM : Hubspot CRM tracked email sending from inbox or from the platform. Receive instant notifications when your emails are opened or clicked.

Fonctionnalités

Nombre total de fonctionnalités pour HubSpot CRM : 70

  • API
  • Accès mobile
  • Alertes/Notifications
  • Analyse visuelle
  • Automatisation du marketing
  • Base de données de contacts
  • CRM
  • Catalogage/catégorisation
  • Contrôle des réponses par e-mail
  • Devis
  • Distribution de leads
  • Données en temps réel
  • Gestion de contenu
  • Gestion de la disponibilité
  • Gestion de projets
  • Gestion des campagnes
  • Gestion des clients
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des documents
  • Gestion des dossiers
  • Gestion des e-mails
  • Gestion des leads
  • Gestion des listes
  • Gestion des modèles
  • Gestion des pipelines
  • Gestion des rendez-vous
  • Gestion des réunions
  • Gestion des tâches
  • Gestion du pipeline de ventes
  • Intégration Microsoft Outlook
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégrations de tiers
  • Lead nurturing
  • Messagerie instantanée
  • Mesure des performances
  • Modèles d'e-mails
  • Modèles personnalisables
  • Notifications en temps réel
  • Outils de prospection
  • Pages de renvoi et formulaires web
  • Planification
  • Planification automatisée
  • Planification des rendez-vous
  • Planification des tâches
  • Portail libre-service
  • Programmation des tâches
  • Prévision
  • Qualification de leads
  • Recherche/Filtre
  • Routage
  • Saisie de leads
  • Segmentation
  • Segmentation de leads
  • Stockage de documents
  • Suivi de la progression des tâches
  • Suivi des activités
  • Suivi des appels
  • Suivi des clients
  • Suivi des e-mails
  • Suivi des interactions
  • Suivi des interactions
  • Suivi des relations
  • Suivi des références
  • Suivi des sources
  • Système de calendrier et de rappel
  • Tableau de bord d'activités
  • Tâches récurrentes
  • e-mail marketing

Alternatives

Zoho CRM

4,2
Alternative n° 1 à HubSpot CRM
Zoho CRM est une application en mode SaaS de gestion de la relation client. Organisez, automatisez et analysez vos...

Salesforce Sales Cloud

4,4
Alternative n° 2 à HubSpot CRM
Salesforce Sales Cloud est l'application cloud de CRM (Customer Relationship Management) de Salesforce. Sales Cloud...

HarmonyPSA

4,5
Alternative n° 3 à HubSpot CRM
HarmonyPSA prend en charge l'ensemble du cycle de vie de l'entreprise, de la génération de leads au renouvellement du...

Bitrix24

4
Alternative n° 4 à HubSpot CRM
Bitrix24 est une plateforme de collaboration cloud et open source gratuite qui propose des outils de CRM, de gestion...

Avis

Note globale

4,5 /5
(2 739)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,3/5
Simplicité d’utilisation
4,4/5
Support client
4,4/5

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Afficher 5 avis sur 2 739
Kristi A.
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Top-quality CRM with excellent features, just make sure everyone is on board

Publié le 2020-10-08

Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there...

Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Avantages

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

Inconvénients

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

Leandro N.
Note globale
  • Secteur d'activité: E-learning
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

A potentially excellent business suite that is hobbled by its numerous pay walls.

Publié le 2021-03-25

Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. ...

Hubspot has a great starter plan that resembles the software mechanics of "free to play" games. The user interface, integrations, email marketing, contact tracking are all top-notch. As long as your contact list is small, your email marketing frequency is sparse, and you don't need automations, you are good to go.

However, as your business grows, your contact list will swell up, your email marketing frequency will increase, and the sheer scale will make automations a must. So what is the problem? Let me give you a quick rundown of the costs involved, using 2000 contacts as a baseline:

1) You can start with Free CRM (0$ per month)
2) Once you need a few features, then you upgrade to Growth Starter suite, which is $67 per month, or $804 per year.
3) However, once you need automations, you must upgrade to professional growth suite, which is currently at $1253 a month, with a 12-month commitment, and a $3500 onboarding fee, which means your yearly costs balloons to $18536.

I do not think there is any startup or early business that can afford to increase its marketing and CRM suite costs by 2300%. Most businesses must make the painful decision to abandon Hubspot and find new CRM suites which much more reasonable cost escalations. By then, you lost 1 to 2 months migrating, learning the new tools and onboarding your team.

In all, a great tool for enterprises. Small businesses and startups, just stay way. You will end up regretting it just as your business begins to take off.

Avantages

The email marketing tool is very robust, almost as good as Mailchimp (but falling short in design options). The ability to upload PDFs and other documents brings two benefits: not having to re-edit permalinks when you do file changes and, most important of all, tracking. Hubspot allows you to track document opens, which is useful to measure lead engagement and segment further.

The service ticket is very good and allows and admin to track the team. The CRM app is as good as any other. The Gmail add-on is great for tracking, as is the Outlook plug-in. However, at my time of use, the outlook plugin was only available for Windows.

Customer support was top-notch, too. The few times I had some issues, I had access to a huge library of FAQs sites, and the chat support was quick as well. They do tend to try to upsell you some features while they help you, but it is not too naggy.

Inconvénients

The amount of emails you can send is directly related to how many contacts you have. If you send a lot of them per month, you will need to increase your contact list to twice of what you have, just to be able to send more marketing campaigns. Business who send heavily segmented mails depend on this for dear life.

Javier H.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

I hate HubSpot so much, it made me loose a lot of money!!!

Publié le 2019-05-10

The worst experience with a piece of software in my life. I have lost thousands because of HubSpot....

The worst experience with a piece of software in my life. I have lost thousands because of HubSpot. Avoid with all your means!

Avantages

I really wanted to be fair and find something that I like about HubSpot but, to be honest, when I tried to do so, I was unable. It has so many bugs, its control panel UX is so bad, the learning curve is so big and it lacks so many features, that this is the first review I make in Capterra where I cannot find anything I like of a piece of software.

Inconvénients

Oh, god. I have TONS of things that not only I dislike, but HATE of HubSpot. 1) The learning curve is ridiculously big, as a result of a very badly designed UX and the constant bugs when using it. 2) You will need hours, days, weeks and sometimes months of hard work to design by yourself a decent landing page that will still lack many functionalities and look not so good. Their visual editor is really really bad, and coding in HubL is frustrating. And if you look for predesigned templates, most of them are terribly badly designed. It has issues every now and then, and you will lose contacts, automations will not work... a disaster. Their support chat works sometimes, sometimes not, just when they decide to make it available! Very careful with the Advanced Code Snippet box in your landing pages settings, don't place your tracking codes there: sometimes this doesn't work and you will lose retargeting opportunities. Also, email templates are terrible. Oh! And this one is the worst: if you tag your ads' URLs with UTM tags, HubSpot receives these tags but will not show you this info for all interactions, only for the interaction preceding the creation of the contact. TERRIBLE!!! I think this has to be the worst CRM ever in history!!!

Joseph P.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Nothing compares to HubSpot

Publié le 2021-01-23

The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I...

The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating.

Avantages

Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!

Inconvénients

I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..

David O.
Note globale
  • Secteur d'activité: Appareils médicaux
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

HubSpot CRM is a Great Entry Level Contact Manager

Publié le 2021-01-14

I have had a great experience using HubSpot CRM. The program is very easy to use and is effective...

I have had a great experience using HubSpot CRM. The program is very easy to use and is effective at managing my contacts

Avantages

HubSpot CRM is a great entry level option for businesses who need a way to manage their contacts. Not only is the product easy to use but it is also free as well!

Inconvénients

While the features are limited and push you to acquire other HubSpot licenses, this is only a small con when you account for the product being completely free.

Afficher 5 avis sur 2 739 Lire tous les avis

HubSpot CRM - FAQs

Voici quelques-unes des questions fréquentes sur HubSpot CRM.

Types de licences disponibles pour HubSpot CRM :

  • À partir de: 50,00 $ US/mois
  • Type de licence: Gratuit, Abonnement
  • Version d’essai gratuite: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de HubSpot CRM.

Utilisateurs habituels du produit HubSpot CRM :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles HubSpot CRM est disponible :

allemand, anglais, espagnol, français, japonais, portugais

Appareils pris en charge par HubSpot CRM :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant au produit HubSpot CRM :

123FormBuilder, AWeber, Accelo, Act!, ActiveCampaign, ActiveDEMAND, AdRoll, Aircall, AllClients, AnyMeeting, Apptivo, Asana, AskNicely, Atomic AI, Attribution, Automate.io, Autopilot, Azuqua, Batchbook, Bedrock Data, Benchmark Email, Bidsketch, BigContacts, Bitrix24, BrightInfo, Brightcove, Calendly, CallRail, Campaign Monitor, Capsule, Ceros, Chargebee, ChartMogul, ClearVoice, ClickUp, Clio, CompanyHub, ConnectWise Manage, Constant Contact, Contactually, Copper, Creatio CRM, Cyfe, Dasheroo, DataHero, Databox, Datanyze, Debitoor, Direct Mail, DocSend, Drift, Drip, EZ Texting, Ease, Efficy CRM, Emma, Eventbrite, Facebook, Formstack Forms, FreshBooks, Freshworks CRM, Front, FullContact, GetResponse, GetSiteControl, Gmail, GoToWebinar, Google Calendar, Google Contacts, Google Forms, Google Workspace, Gravity Forms, Groove, Grow, HelloSign, Help Scout, Highrise, Hotjar, HubSpot Marketing Hub, HubSpot Sales Hub, Infer, Insightly, Instapage, Intercom, Invoca, Join.Me, JotForm, Justuno, Keap, Kissmetrics, Kixie PowerCall, Klipfolio, Kustomer, LeadDyno, LeadGnome, LeadMaster, LeadsBridge, Less Annoying CRM, LinkedIn for Business, LiveChat, LiveHelpNow, Livespace, Lucky Orange, MailUp, Mailchimp, MailerLite, Marketo Engage, Membrain, Microsoft 365, Microsoft Excel, Microsoft Outlook, MoData Suite, Mojo Help Desk, Myphoner, Nimble, Nutshell, Olark, OnePageCRM, Outreach, PandaDoc, Paperless Proposal, Pardot, Paycove, PersistIQ, PhoneWagon, PieSync, Pipedrive, PipelineDeals, Pipeliner CRM, Podio, PowToon, Practice Ignition, Privy, Propeller CRM, Proposify, Pure Chat, QuickBooks Online Advanced, Qwilr, RESULTS.com, Recurly, Referral Rock, Robly, Sage Business Cloud, SalesSeek, Salesflare, Salesforce Service Cloud, SalesforceIQ, Salesmate, ScheduleOnce, Semrush, SendGrid, Sendinblue, ServiceM8, Shopify, Skyvia, Slack, Slemma, Smartling, SnapEngage, Stitch Labs, Stripe, SugarCRM, SurveyMonkey, TIBCO Scribe Online, Taboola, Teamgate, Teamleader, Teamwork, Teamwork Desk, Toky, TractionNext, Trello, Twilio Voice, Typeform, Uberflip, Unbounce, Vidyard, Viewbix, Vtiger CRM, Wave Accounting, Weclapp, Wishpond, Wistia, WooCommerce, Woopra, WordPress, Workbooks, WorkflowMax, Workplace by Facebook, Wufoo, Xero, Zapier, Zendesk, Zendesk Sell, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Invoice, Zoom Meetings & Chat, Zoomph, amoCRM, dotdigital Engagement Cloud, dotloop, inboundli, noCRM.io

Ressources d'aide disponibles pour HubSpot CRM :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Service de support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour HubSpot CRM.