Timely

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Very good software. You track all your tasks, all your windows. But then, it's quite possible to forget to turn it off. Plus, it would be nice to add an invoice delivery function.

My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs.

Timely Pros:
- Clean
- Responsive
- POS system is nice
- Invoicing is nice
- Easy to use backend
- Easy to use frontend - my clients loved it
- Reports are easy to read, and nice graphs
- SMS and email reminders worked great
- Inexpensive

Timely Cons:
- Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer.
- Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve.
- Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had)
- Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs...

If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years.

Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support. Being easily accessible from mobile makes my job much easier. It makes the reservation process very practical for both me and my customers.

The ability to send automatic reminders to my clients has greatly improved timeliness and reduced last minute cancellations. Also, the service and product recommendation feature has helped increase my income by offering personalized suggestions to my customers.