En savoir plus sur Tigerpaw Software

Le logiciel de gestion d'entreprise Tigerpaw One fournit tout ce dont vous avez besoin pour lancer un processus d'automatisation, augmenter la collaboration, rationaliser la gestion de projet, augmenter les flux de trésorerie, élargir votre pipeline de ventes grâce à l'automatisation des ventes, réduire les coûts et améliorer le service client. Au lieu d'utiliser diverses solutions logicielles pour suivre et gérer les opérations commerciales quotidiennes, vous vous connectez à un portail unique et convivial.

Options de tarification dès :

110,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Clients typiques

  • Travailleurs autonomes
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Australie, Canada, États-Unis

Langues

anglais

Options de tarification dès :

110,00 $ US/mois

  • Version gratuite
  • Version d’essai gratuite
  • Abonnement

Images

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Fonctionnalités

Nombre total de fonctionnalités pour Tigerpaw Software : 47

  • API
  • Accès mobile
  • Achats et réceptions
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Base de données de contacts
  • CRM
  • Catalogue de services
  • Comptabilité
  • Devis
  • Facturation
  • Fonction de glisser-déposer
  • Gestion de projets
  • Gestion des billets
  • Gestion des bons de commande
  • Gestion des connaissances
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des courriels
  • Gestion des documents
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des incidents
  • Gestion des modèles
  • Gestion des ordres de travail
  • Gestion des portefeuilles
  • Gestion des ressources
  • Gestion des ressources informatiques
  • Gestion des stocks
  • Génération d'offres
  • Historique des services
  • Intégration comptable
  • Monitoring
  • Optimisation des stocks
  • Outils de collaboration
  • Planification
  • Planification automatisée
  • Portail client
  • Portail libre-service
  • Projections
  • Rapports et analyses
  • Rapports et statistiques
  • Recouvrement des paiements sur le terrain
  • Signature électronique
  • Suivi du temps en ligne
  • Suivi du temps et des dépenses
  • Surveillance et gestion à distance

Alternatives

Dynamics 365

4,3
Alternative n° 1 à Tigerpaw Software
Microsoft Dynamics AX est un logiciel de planification des ressources d'entreprise (ERP) multilingue et multidevises....

QuickBooks Desktop Enterprise

4,5
Alternative n° 2 à Tigerpaw Software
QuickBooks Enterprise est un logiciel de comptabilité destiné aux petites entreprises qui offre aux utilisateurs un...

CloudBlue PSA

4,5
Alternative n° 3 à Tigerpaw Software
HarmonyPSA prend en charge l'ensemble du cycle de vie de l'entreprise, de la génération de leads au renouvellement du...

Odoo

4,1
Alternative n° 4 à Tigerpaw Software
Odoo est une suite d'applications professionnelles en open source entièrement intégrée et personnalisable. La plupart...

Avis

Note globale

3,7 /5
(57)
Rapport qualité-prix
3,6/5
Fonctionnalités
3,8/5
Simplicité d’utilisation
3,6/5
Support client
3,6/5

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5 avis affichés sur 57
Tricia
Note globale
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Really flexible

Publié le 2018-06-28

Avantages

I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable.

Inconvénients

Reporting. I can get customized reports created, but I would like to be able to design and create my own reports more easily.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great CRM Software

Publié le 2019-08-03

Avantages

I love that this is an all in one solution for your business. It allows you to maintain inventory, create price-book items, quoting, input service orders, invoice clients, manage purchase orders along with a ton of other features. once of the best things is the service orders where technicians can login and add a service order. in here they can type up their notes, add in time logs, attach expense logs and items serviced. it allows you to basically keep track of client inventory and the age of client items. The reporting functionality along with the other functions are completely customization to each individual organization.

Inconvénients

the only issue with this software that when you try to email a quote, invoice, service order or other document through the software, the client will sometimes receive it as a winmail.dat file instead of a PDF file. this is due to the PDF converter in the software not completing the conversion correctly even though it looks like it created the PDF successfully. but this does not happen all the time.

Alternatives envisagées 

QuickBooks Desktop Enterprise
renaud
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great for field service

Publié le 2022-08-04

Overall average experience due to the lack of versatiliy and add on use as a CRM system, the mobile...

Overall average experience due to the lack of versatiliy and add on use as a CRM system, the mobile app was rudimentary. We moved away from Tigerpaw after a few years.

Avantages

Great software to manage field service activities for smaller team. We had a team of 15 using it without issues

Inconvénients

It is not a very good tool for CRM outside service. We used it for a while as a sales CRM system, but it was not a great solution

Alternatives envisagées 

Dynamics 365

Pourquoi passer à Tigerpaw Software

Seemed simpler and less expensive
Richard
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Tigerpaw success for 18 years

Publié le 2018-03-28

I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my...

I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way.

In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process.

Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.

Avantages

- All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm
- The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel). No SQL dev needed; no Crystal dev needed. Just all your info with cool calculations, drill-downs, and filters. Simply awesome
- Automatic synchronization with QuickBooks. No export/import files or juggling data around. It just synchronizes our Tigerpaw data right to QuickBooks
- Excellent workflow engine. Love this feature. Keeps our sales and technical teams in-the-know. If something is taking too long, getting too old, or amassing too much time, Tigerpaw tells us. It also alerts us about warranty expirations, software license renewals, carrier contracts, even sales tax certificates...long before they expire.
- Connect pretty much any way you want. Use your desktop, use the web interface, use the mobile interface...Tigerpaw is everywhere on every device all the time.
- Automatic contract and agreement invoicing. As an MSP, this is crucial for operation. Contracts and agreements automatically invoice and process credit cards for us. Huge time savings
- Time sheets. I've seen other systems and no one has anything quite like it. Check the availability, utilization, and billable time for techs in a single view. Great for finding gaps in billable times. Wonderful for techs to make sure they are hitting the mark.
- They listen. Perhaps the most important thing! Contacting Tigerpaw with suggestions or reaching to support is a positive experience handled by thoughtful people that actually use the software each and every day.

Inconvénients

- Some things take a few more mouse clicks than we prefer.
- The interface needs a bit of love
- More partnerships and tie-ins would send help and would send the product into orbit.

Edward
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Phenomenal Customer Service

Publié le 2018-04-16

It is a rare combination to see a service group based in the United States that not only has the...

It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.

Avantages

I was hired to implement the software, then head up materials management. The service techs that I have dealt with have been extremely knowledgeable not only about their software, but also about how to implement it properly for my company. They have the patience to get into my system, walk me through how to set it up, the tables necessary, and the implications each answer will have and how to choose the best option. I greatly appreciate their patience.

Inconvénients

Only once out of about a hundred calls did they not respond in a timely manner, that's far better that any organization I have had to use prior to Tigerpaw.

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Tigerpaw Software - FAQs

Voici quelques-unes des questions fréquentes sur Tigerpaw Software.

Types de licences disponibles pour Tigerpaw Software :

  • À partir de : 110,00 $ US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Tigerpaw Software :

2-10, 11-50, 51-200, 201-500

Langues dans lesquelles Tigerpaw Software est disponible :

anglais

Appareils pris en charge par Tigerpaw Software :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Tigerpaw Software :

AVG Antivirus Business Edition, Aura Call Center Elite, Avalara, ConnectWise Automate, Kaseya VSA, MiCloud Connect, MiContact Center Business, Network Performance Monitor, QuickBooks Online Advanced, Sage 50cloud Accounting

Ressources d'aide disponibles pour Tigerpaw Software :

Service client/courriel, Base de connaissances, Support téléphonique, Chat/Clavardage

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Tigerpaw Software.