Brightpearl - Avis

The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.

This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.

The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth.

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.

It's good for smaller companies, but larger companies would be better with different ERP solutions.

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.

Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day.

Automation of processes in our business has been key in our growth. Brightpearl has been at the centre of that transformation. Great set up process initially with strong support and training. Great reliability, easy to use. We are pleased we made the investment.

Here is Brightpearls Status report in the last few consecutive days only.

These are the ongoing problems they have and it really effects your business.

http://status.brightpearl.com/history

Brightpearl.com Website Unavailable
This incident has been resolved.
Nov 14, 09:30-09:40 EST
Affected performance EU
This incident has been resolved.
Nov 14, 05:13-06:53 EST
Delays in order downloads via the API to external integrations
This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course.
Nov 11, 12:21-23:11 EST
Log-in Unavailable US East
We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates.
Nov 11, 12:42-20:38 EST
Degraded performance on EST server
Everything now seems back to normal. We're sorry for the disruption.
Nov 10, 16:50-18:35 EST
[Scheduled] Scheduled Maintenance (US Accounts) : Nov 5, 2014
The scheduled maintenance has been completed.
Nov 5, 04:00-06:00 EST
Issues with importing and exporting within Brightpearl
We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact [email protected]
Nov 4, 07:39 - Nov 5, 04:37 EST
[Scheduled] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014
The scheduled maintenance has been completed.
Nov 4, 19:00-21:00 EST
Log-in Unavailable US East
All EST accounts are now functioning normally. We're sorry for the brief interruption.
Nov 4, 16:26-16:44 EST
Affected performance EU
We apologise for any disruption caused to your business by this.

Implementation was super easy. Reporting wasn't overly complicated but you could still drill down to what was needed.

We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover.

As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system.

In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly.

Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares.

We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system.

It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members.

Being an online service means we are all able to work from home, or on the go.

I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last.
Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation.
This service was just amazing.

Brightpearl meets out needs very well in the complex importing, B2B, dropship, Amazon, and ecommerce business that we run. Despite our unique business structures, Brightpearl is able to fulfill all of our needs in terms of inventory management.

We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees.

We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years.
We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money.
We thank goodness eventually found Brightpearl - it has quite simply transformed things for us.
I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever.
I can't recommend highly enough plus they are really nice people to work with too!
No brainer.

We have been using the brightpearl system for a while now. To start we had "one to one" training to start then used the You Tube articles to fill in any gaps. We have found it easy to use and have been able to rapidly expand our online sales with multiple sales platforms.
We would highly recommend Brightpearl to any business looking to make their stock control and general business so much easier. :)

We've been using Brightpearl for nearly 2 years now to run multiple sales channels - 3 Magento stores, 6 Amazon marketplaces, Telephone and postal orders.

At first we had teething problems and there were a few curses thrown around the office, but more recently the system has been something that runs in the background and facilitates our business activities. This is in no small part due to the investment Brightpearl has made in making their system more robust and their commitment to continually push out updates.

When you first set up Brightpearl it can be a steep learning curve, especially if you want to sync all of your attributes in your existing Magento site with attributes in Brightpearl. For an existing store with several thousand products this can be a mammoth task. Brightpearl give excellent support throughout the setup process though, and once you've done it then it's done.

We've had a few gripes with the system.
- The handling of multiple currencies is not ideal, especially if you take sales in different currencies and have foreign currency bank accounts. Full multi-currency handling is in the pipeline though.
- The way the system handles drop-shipping is also not perfect, but again Brightpearl know and are working on improving the process

Pricing - it seems expensive compared to some systems, but for us it's definitely worth it and I would recommend it wholeheartedly.

We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across.