Cin7 Core - Avis

We've been using it live for one month and so far the transition has been relatively smooth.

Very easy to setup and use and excellent support when needed

Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing profits has been blatantly obvious. The deterioration in service is both rapid and frustrating.

We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works.
Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions.

Promised a lot at the initial sales onboarding and specifically some items were not correctly allowed for. As such all new users will then need to add the $$$ add-ons with Cin7 which quickly diminishes the value of this software. Cin7 admits the failure and the requirement for add ons but would not offer a satisfactory outcome due to their mistake

We just had our Go-Live a couple days ago and we haven't had any significant issues with the overall system.[sensitive content hidden] our Implementation Manager was great to work with, she was very helpful and fast to respond to any questions or issues that we had during the setup.

They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce store that does about 30,000 orders per month and we recently had an issue where no returns or refunds were being imported to DEAR. In the mean Time our CS agents were entering all credit notes and restocks manually in DEAR. It took almost 20 days of back and forth for DEAR to finally point out that their system was not receiving web hook notifications and was in polling mode. 20 days!

New situation, shipstation integration just stopped working. Submitted a ticket with the error details and steps to reproduce. Instead of getting any meaningful feedback, instead of their technical team just simply trying to reproduce it on their end which they would obviously do if they were developing the integration, they replied back that they needed to know the request details that shipstation is trying to send. They want the JSON payload presumably. But how in the world can they develop an integration if they don't already know what that response is supposed to be? How can they develop it without having a shipstation account of their own to test? The answer is they do and they can but they don't. It is much more convenient for them to simply kick the can down the road by telling the tier one person they need more information.

I have been using their Cin7 omni for 7 Year, starting from $399 and increased to $799, but all the function is same and nothing changed. Then I gived up to change to a cheaper version Cin7 Core Standard plan, but I just started it one month, they already changed the function for standard plan, from unlimited warehouse location to one location only.
And force you to upgarde to a highter plan if you need more warehouse location.
But when the time I subscribated, it was unlimited warehouse, and they were downgarde you function without any notification.
It was really unfair, and their customer service team were ignord my require and don't give any reply to me. I have been contact them many time and their only reply is someone will contact you asap, but actually no one will contact you. They just ignore you because you only using the cheapest plan and service.

Bad, system does not meet my requirements and this was not communicated by onboarding manager/sales

Decent at best

Some integrations such as Quickboks online transfer all vendors or purchases I've made to people and automatically populate them as suppliers in CIN7 Core. Similarly Avatax, once a transaction occurs, it automatically populates that specific location and it's tax rate in the drop down field, when I will always only need Tax lookup selected from the drop down. So both integrations have these messy autopopulations that don't have a simple fix to.

Fair

I quite like Cin7, can be a bit complicated at times. I contacted the customer service chat long after I got home, with a query and [sensitive content hidden] was fast with a response and help. I’ll try the remedy when I get to work tomorrow 👍

Its been a great journey. Best thing is the support team which is always ready to extend there support round the clock. [sensitive content hidden] from dears support team is exceptional individual.

Very good

Lakitha Thirimanne from Cin7 Core was very helpful and friendly when it came to an issue that i was experiencing on the system its self, she managed to get everything fixed and back up and running for me Will definitely recommend Cin7 Core as well as its friendly staff

Amazing

I am still learning and getting a feel for the system. [sensitive content hidden] has been absolutely AMAZING during the trainings and helping me to get everything started properly for the switch over from Orderhive.

When a previous platform closed down in Australia (thanks Quickbooks Commerce) we were forced to look for another platform. We thought Dear was the one, but boy were we wrong. We used it for 12 months, but it was like we were working for the software, instead of the software working for us. One of the worst platforms I've ever used.

so far it's hard to close the POs. some technical difficulties