Vivantio - Avis

Excellent Software for Global IT use

Publié le 2017-02-03

Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool for our global IT departments. All of our sites are able to coordinate helpdesk tasks, workflow tasks and infrastructure deployments in a very organized fashion. It allows us to communicate with one another and stay on top of frequent IT problems and issues. We have the ability to collaborate on issues and work on solutions together. The tools are very powerful and helpful in our day to day use. The software has many features that we haven't started using yet, but I'm sure we'll get around to them eventually.

Excellent Product

Publié le 2017-01-31

Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!

Simple and easy tool to use.

Publié le 2017-02-03

This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system.

It has improved a lot since last year but there are still a couple of things that need improvement.

1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating.

2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one.

3) It does not work very well in 4:3 screens, but this is undersandable. :)

4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost.

5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.

For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!

User friendly

Publié le 2017-01-31

This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided.

Vivantio Review

Publié le 2017-01-31

we have been using Vivantio for the past 4 years. To date we have been pleased with the product. From an end user perspective it is simple and easy to use. From a tech perspective, since i administer the system, has been easy to configure. I am very pleased with the Support that we receive, Andrew Stevens has been awesome. He has worked very hard to ensure that the system meets our business needs. Whenever we have requirement he is constantly finding ways to be able to implement them. There still are areas where there can be some improvements, would like to see better dashboards and reporting.

Getting Our Monies Worth

Publié le 2017-02-03

Are are taking more than full advantage of the ITSM offering from Vivantio. We have a LARGE number of advanced features being used. Although sometimes we suffer some performance slumps for a good percentage of the time the system does what we need.

The Vivantio ITSM software doesn't have some of the customisation skills that other offerings out there, but because of this any issues we do experience are fixed quickly by there support team.

Reviewing after 6 months of usage

Publié le 2017-02-07

First thing I would like to convey is about the easy options in Vivantio. It is very easy to understand, to raised ant kind of tickets, to report and to maintain a Knowledge base. I have raised some of the issues with Vivantio Support especially working on reports, the support was quick and is persistent till it get resolved.

Great value for money

Publié le 2017-01-31

We are an IBM business that used an ageing system for both our customers and internally. ofter seveal other products being tested prior to Vivantio. After testing the product first hand and now implementing it accross our organisation I can firmly say that we made the right decision choosing Vivantio.
the product itself is easy to use for my employees and customers alike. Its also great value for moey which is generally quite hard to find now a days.

Application support is good, but need some improvement

Publié le 2017-01-31

Really wonderful app for support, but need some enhancement like page loading time. customization of UI layout as per user need.

Its the best tool which I have worked for evver

Publié le 2018-01-11

ticket system used to provide our time log on the work which we done

Excellent Tool and Excellent Customer service

Publié le 2017-02-27

Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is excellent and the cusotmer service is also very satisfactory.The ease of using the tool os very easy

Over all Vivantio is an awesome tool.

Publié le 2017-02-04

We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio. Usually I update close and moving to different states of tickets which are assigned on my name. Its very easy to use and quick in response.

Excellent Service Desk software

Publié le 2017-01-31

The implementation worked very well with Vivantio assistance and we just upgraded to the pro version without much issue at all.

Change Management Made Simple

Publié le 2017-02-03

I use Vivantio extensively for Change Management. Vivantion simplifies the workflow by assigning the relevant tasks to the teams and make communication between departments and our end customer efficient.

Vivantio Review

Publié le 2021-04-15

Awsome Call Logging Software

Publié le 2017-01-31

Great easy to use software, user friendly and useful to produce reports.
Vivantio support is always quikc to respond and helps with all issues.

Great Software

Publié le 2017-01-31

We use this at our company everyday and are very happy with it. I would recommend to other companies.

Good Ticketing Tool

Publié le 2017-02-07

I've been using various ticketing tool for monitoring tickets but vivanto seems to be the lightest and most efficient tool till date.

Vivantio is great

Publié le 2017-02-03

Users can submit incidents and service requests more easy through brief interface framework. as a manager, we can receive user request ASAP via office 365 mail once users submitted.
In order to Chinese colleague more easy to use Vivantio, i hope Vivantio develop will issue Chinese version of it .

Vivantio Pro Review

Publié le 2017-02-27

So far.. it's been a pleasure to use to track/monitor all our incidences, either open or pending. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Creation of new user/company etc was a breeze. Thanks!

It works good and it has some many features and friendly user.i learn many things as a...

Publié le 2017-12-20

Knowledge gain.

Amazing piece of Kit!!!!!!

Publié le 2017-02-03

This system is going to help our company and our customers become more in sync with each other. It is going to enable to production of tools and processes that are simple, efficient and easy to monitor/edit. Will stop the lack of reporting and integration of systems and finally enable our company to accurately report instances for our customers with little to no delay. Also enables our customers to use our systems and have more accuracy in their own reporting. This will truly help everyone involved with TVF evolve.

Migration to Vivantio Pro

Publié le 2017-02-01

Our recent project to migrate to Vivantio Pro has been a good experience and I know that we will benefit from the many new features and functionality available to us. We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously. We are now in the testing phase, but with a good design and support on building effective structures, I know that the delivery and Go-live will be a huge success.

I use Vivantio everday. This is probably the 8th or 9th IT ticketing software that I have...

Publié le 2017-07-14

All of my tickets are in one place. Also there are pre made templates for cab changes which really comes in handy.

Not a perfect system, but still one of the best service management software.

Publié le 2017-02-03

Very good! Maybe new version could add a way to back date inputs due to different time zone would be better2