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athenaOne - Avis

athenaOne

3,8 (896)
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Logiciel d'EHR (dossier médical partagé) destiné aux professionnels de la santé.

Note globale

3,8 /5
(896)
Rapport qualité-prix
3,5/5
Fonctionnalités
3,8/5
Simplicité d’utilisation
3,8/5
Support client
3,6/5
70%
des utilisateurs recommandent cette application
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896 avis

Karissa Faye
Karissa Faye
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

easy to use

Publié le 2022-06-03

I am using it in my work and I have not received any complaint of difficulty or malfunction with...

I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.

Avantages

It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.

Inconvénients

The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.

Ben
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

AthenaOne

Publié le 2024-04-04

We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to...

We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to use once you learn it. There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way.

Avantages

I like that AthenaOne is easy to learn and once you can navigate the different fields, you can know everything that you need to know about our patients.

Inconvénients

AthenaOne has a lot of different fields and functions that are available. Learning everything there is to know and how they can help with your practice is almost a full-time job.

Jeffrey
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

price increases and crashes

Publié le 2024-10-23

it crashes way too often. Updates almost always come with issues that need to be addressed over the...

it crashes way too often. Updates almost always come with issues that need to be addressed over the weeks after the release.

I am frustrated with the crashes and increasing cost and to switch is always an issue

Avantages

It started out less expensive and had some good features

Inconvénients

They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer.
They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 7.0 /10

Standard solution for records

Publié le 2024-11-24

Avantages

Good patient portal for accessing documents and records

Inconvénients

There wasnt anything I disliked, it is a pretty standard records software

Joelle
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Perspective from a Medical Assistant

Publié le 2024-05-07

Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth...

Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth knowledge the trainers provided, and the time they spent with us following training to ensure we had all of our bases covered.

Avantages

As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity.

Inconvénients

Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise.

Bennett
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Athena doesnt stand behind product

Publié le 2024-07-25

Poor, we were promised that it was going to do machine learning so that it would learn our...

Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of this.

Avantages

Ability to fax reports directly to providers

Inconvénients

Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface.

Tonya
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Quality/Informatics Manager

Publié le 2024-10-29

Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and...

Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options.

Avantages

The ease of functionalities. CSM access.

Inconvénients

Not being able to “copy” reasons for visits from one provider to another.

Deborah
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I got my weekends back!

Publié le 2024-01-16

Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience...

Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years!

Avantages

Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.

Inconvénients

I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.

Alternatives envisagées 

Epic et DrChrono

Pourquoi choisir athenaOne 

Was like slogging through mud to get anything done. They do not provide interfaces for common lab companies unless you meet a certain volume threshold. One referral could take as much as 45 mins to complete because part of the chart had to printed out and manually faxed. The portal was glitchy such that most patients could not use it reliably. And then they switched clearing houses and accounts that were being paid smoothly were suddenly not payable because the secondary insurances where not receiving the correct info from Kareo....40 hours of phone calls with them..never fixed!

Logiciel antérieur 

Tebra

Pourquoi passer à athenaOne

Much higher capabilities, ease of use and scalable to smaller practices. Also the percentage based fees means the Athena has skin in the game and will constantly be working to improve the product. I need an EHR that grows as the industry grows.
Mary
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great all around

Publié le 2023-10-11

Overall, my experience has been very positive with Athena.

Overall, my experience has been very positive with Athena.

Avantages

Athena asks for client feedback (often and in different ways) and actually acts on those suggestions. In this way, Athena develops a product that is more useful to the users.

Inconvénients

CSC interactions. Support is not tailored to the sophistication of the user. Often times, we contact support as a last resort after trying various methods to solve the issue. CSC starts at the most basic level of response and then takes additional time to escalate the issue to a higher level of support.

Alternatives envisagées 

NextGen Office et Tebra

Pourquoi choisir athenaOne 

Athena is the best!

Pourquoi passer à athenaOne

Athena had more offerings with a more streamlined user experience.
Misty
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Athena Review

Publié le 2024-07-01

Avantages

The overall appearance of Athena is by far the best I have used so far.

Inconvénients

Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.

Candice
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

New - Start with Athena

Publié le 2023-12-21

My overall experience is great! I have used other ehrs and I find this one to be pleasant on the...

My overall experience is great! I have used other ehrs and I find this one to be pleasant on the eyes, intuative and informative.

Avantages

The system is very user friendly once your set up is complete.

Inconvénients

Set up is very time consuming, not very turn key.

Bucky
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

I can't wait to switch to EPIC EHR

Publié le 2024-11-04

In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform.

In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform.

Avantages

The name I guess. The purple color them is also pleasing

Inconvénients

The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Easy to use communication with your providers

Publié le 2024-08-19

Overall, I use athenaOne frequently for managing my health!

Overall, I use athenaOne frequently for managing my health!

Avantages

Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging.

Inconvénients

Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message.

Danielle
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Frustrating experience

Publié le 2024-02-24

Avantages

The actual EMR is well designed and one of the best on the market. The workflows and order sets made use of the EMR very easy to use.

Inconvénients

We liked the Athena EMR. We did not like the Athena One package, the related onboarding process or the corporate policies of Athena. We were told that the onboarding process would be 3 months. During that time we had (unhelpful) weekly meetings with Athena reps.

My staff and myself did the required ,yet excessive, onboarding tasks outside of these meetings. However after 5 months the Athena One build out was still incomplete due to Athena staff's lack of progress. Communications around their delays were met with corporate gaslighting and deflecting. This is a solo provide practice with 1-2 insurance panels. There is no logical reason that the EMR should not have been ready for use after 5 months.

I have used Athena in other settings and it seems that they do a very poor job with submitting claims. Most practice lose money if they re relying on Athena One to submit claims.

Jonathan
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Patient care in your hands

Publié le 2024-09-12

It has been awesome to manage patients information, appointments and telehealth visits

It has been awesome to manage patients information, appointments and telehealth visits

Avantages

Easy to manage patient information and user friendly for teleheath appointments

Inconvénients

It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.

Eddie
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Eddie’s View

Publié le 2024-10-29

Avantages

Accessibility and user friendly options for all users

Inconvénients

Development roadmaps/releases were a little slow but glad they have picked up significantly

Katie
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

AthenaOne is the Only One

Publié le 2023-12-26

There is always support when needed. I appreciate how they keep the system updated with the latest...

There is always support when needed. I appreciate how they keep the system updated with the latest technology.

Avantages

Ease of use, there are many capabilities for customizing based on my practice's needs.

Inconvénients

n/a. There has not been any issues that I can mention for this question.

Brandi
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Billing is okay, AR is not

Publié le 2024-03-29

Avantages

Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.

Inconvénients

You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.

Stephanie
Note globale
  • Secteur d'activité : Collecte de fonds
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product!

Publié le 2024-11-13

Avantages

I love how easy it is to sign in and access my information.

Inconvénients

There's nothing in particular that I don't like, I think it's efficient.

Penelope
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review Athena One

Publié le 2023-10-11

Great

Great

Avantages

My CSM is great to work with. He meets our needs for the support we need

Inconvénients

Quality management reports. I absolutely hate it!!!

Andrew
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Average at best.

Publié le 2024-09-27

Average at best, not the most user friendly site.

Average at best, not the most user friendly site.

Avantages

Easy to log in and get on the site but things change after that.

Inconvénients

Cumbersome to maneuver around and find what you are looking for once on the site.

Shalonda
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Integration with AthenaOne

Publié le 2024-05-20

Avantages

Quite a few of our clients currently use this system. With out lab being able to integrate their current patient system with our ERM, our clients do not have to worry bout relearning a whole new system or transferring anything.

Inconvénients

I do not have any cons about athenaOne at this time.

Sujit
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Psy-Fi TMS review of athenaOne

Publié le 2024-01-02

Excelsior. I am totally happy with athena. I have referred others to athena

Excelsior. I am totally happy with athena. I have referred others to athena

Avantages

All in one for EMR, eprescribing and also has other apps

Inconvénients

Takes a bit to get some changes implemented

WHITNEY
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Very Disappointing

Publié le 2024-01-17

Very disappointed and the case support is a waste of time. They tell you they will help you with...

Very disappointed and the case support is a waste of time. They tell you they will help you with claims but when you reach out to Athena for help they make excuses, take way too long to help, or never fix the issue.

Avantages

At first, I thought it was more user-friendly because it has a lot of potential.

Inconvénients

There are so many issues trying to bill claims and Athena users are writing off claims without allowing us to rework the claims losing our organization money $$$$$

LeAnne
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use option

Publié le 2024-03-28

Avantages

The functionality of it, it is easy to use and to navigate.

Inconvénients

Sometimes the scheduling feature gets wonky but overall it’s solid