Freshservice - Avis

Freshworks a bien conçu cet outil parce qu’il nous aide à gérer à distance des problèmes et des améliorations aux entreprises à qui notre entreprise gère les solutions informatiques. À côté du service d’assistance de cet outil, son interface facilite la compréhension des choses le plus possible

Freshservice peu être un peu coûteux pour ceux qu’ils ont un budget un peu limité parce qu’il n’est q’une des services qu’offre freshworks donc parfois certains compléments nécessitent d’autres services

Ce que j'ai le plus aimé chez freshservice est le faite que cela facilite le travail et est beaucoup plus accessible.

Ce que j'ai le moins aimé chez freshservice est le faite que cela ne garantie pas toujours la capacité de paiement d'une partie .

Freshservice fournit un système de gestion de billets simple qui permet une communication facile avec les autres utilisateurs.Superbe outil de helpdesk qui permet une utilisation agréable et un support client réactif.

La configuration initiale est complexe.La conception des flux est conviviale mais avec trop de règles ce qui est un peu pénible.Le système de gestion de stock est peu fiable,La fonctionnalité de recherche présente quelques problèmes parfois.

FreshService fournit un système de gestion des tickets simple et convivial qui permet une communication aisée avec les utilisateurs finaux.

Le système de gestion des stocks peut ne pas être fiable, avec des problèmes occasionnels avec la fonctionnalité de recherche.

Superbe outil de gestion de parc informatique et de help desk. Utilisation intuitive, support client réactif

Prise en main du logiciel difficile au depart

J'apprécie la façon que freshservice aidé les entreprises et protéger les produits

Non pour l'instant je suis satisfait de freshservice

Easy customizable ticket creation options with automated routing and responses. Good analytics for tracking ticket metrics.

Ticket routing automation requires a lot of setup but worth it once complete.

It was really easy to use. To Search for any tickets, or for an individual ticket.Has an API that it easy to use. It was used for inventory management. I believe it also has a network scanner.All communication with clients can be done within the App.

Wasn't Azure compatible, or at least we didn't set up that way, so it was another password to remember.

Really helpful for enabling incident requests and service requests

Sometime the merging of tickets can be a little confusing

Effective and easy to work with. Able to easily work on any type of incident throughout departments

Interface is not the most intuitive to navigate.

Easy to use and our user seem to get along with it well.

Lack of integration with some of our other applications.

Easy to use interface with great ticket management functionality.

Reporting and analytics features could be more robust and customizable.

Easy-to-use interface, great for ticket tracking and efficient team collaboration.

Reporting features could be more robust, and it lacks some advanced customization options.

this toll is very easy to use and manage

in my 12 months of use, none so far that I don't like

I love how easy it makes it to manage support tickets and requests; while also being able to handle bug, change and release management for the IT Team.

Despite having quite robust automations, some of the automations have limitations that require code or change requests to the FreshService team to be made.

I like the Self service portal and Virtual Agent, With this requestor can easily make Service request through the portal and Virtual Agent helps our requestor on basic troubleshoot problem

Improve the Customer support services , and provide a on site support is better to understanding more in this product

Its simplicity to deploy and customise to your needs is a real bonus for Freshservice, when compared with other offerings in the market.

We have no real misgivings on Freshservice.

Freshservice is how we submit requests for assistance to our IT department. It is extremely user friendly, and the department was able to create solutions that employees could search (like FAQ's) to troubleshoot their own issues prior to submitting a ticket. Once a ticket has been submitted, the IT employee receives an email and is able to respond via that email, shortening response time. Tickets are also able to be sorted/filtered easily, making everything feel organized. Personally, I always dread having to bother IT as I'm sure they are kept busy, so I was grateful the process seemed streamlined for them (from a non-IT perspective.)

Luckily, I have not yet had many issues requiring me to submit IT tickets, so cannot say I have experienced a negative.

It is one of the most easiest and user-friendly product I’ve seen on the market. It also works very well for new time employees coming into the IT

I do wish the reports could be easier to generate. Coming from a system, Lan sweeper with SQL database and reporting.

easy way to customize for our needs, All needed functions are in place, easy to handle

a good an helpfull too in my role as a service desk Teamleader.