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490 avis
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
RazorSync is a life saver!
Publié le 2016-06-10
RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.
Avantages
The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks!
The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe.
I love that if RazorSync is down, I still have access to the appointments via our gmail account!
Inconvénients
Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Overall Good Product, Some things lacking
Publié le 2019-11-01
We tried to switch to another software for the option mentioned above. But ended up coming back to Razor because everything else worked so horribly, but Razor worked really well in a lot of small areas.
Avantages
We've tried a few different ones and for the price, we haven't found any better than RazorSync. The usability from different devices and flow of information seems to function very well.
Inconvénients
The one thing we wish we had is the combination of this dispatch software with GPS tracking. We get a little bit of it in the technicians tab dropping cookies, but if I could dispatch in Razor, and then go to the GPS and have all the funcionality built there it would be powerful. Would really love to automate time sheets by setting up a geo fence. I can dispatch a job, see the vehicle leave, then once the vehicles leaves the geofence his time sheet starts, one back in the geo fence his time sheet stops.
Alternatives envisagées
Verizon ConnectPourquoi passer à RazorSync
Price for Service Titan, and usability for Reveal. It's a horrible product and so much doesn't work.Réponse de RazorSync Traduire en Français
Thank you Brett for the review and the feedback. Please let us know if you have any questions or need anything!
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Lots of potential, but not quite there
Publié le 2019-11-02
Nice to be able to see (for the most part) where employees are and dispatching works very well. RS would be a better fit for a company that could use it as designed. Unfortunately, in order to get RS to operate as we need it to to, we have had to make up many complicated and time consuming procedures that offset much of the time savings afforded to those whose business models are more compatible w/ RS's design. The ability to make customizations could potentially solve this issue.
Customer service leaves something to be desired.
Avantages
Relatively easy to use.
Inventory management w/ price tiers is useful, but we havent actually used that feature yet.
Inconvénients
Lacks intermediate levels between admin and user. It would be nice if you could supervisors the ability to make WOs w/o giving them access to other sensitive information.
Lacks fields that are visible to management, but not employees (for instance a place to put billing information for jobs that are based on a bid price rather than an hourly labor rate)
Service items are not time stamped which makes them unhelpful for many types of reports.
Not bilingual.
Frequent technical issues including issues w/ GPS.
Breadcrumbs are hard to interpret because you can zoom in enough. Makes it impossible to tell when an employee started and stopped at a given location.
It would be nice to be able to close out multiple WOs that are part of the same service request at the same time/ if it was more friendly for those situations that might only have one line of billing despite multiple people or days of work being required.
Makes you change password too frequently.
Réponse de RazorSync Traduire en Français
Thank you Natalie for your review and feedback, we appreciate it. Please let us know if we can help you with anything.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Far and beyond our previous solution
Publié le 2019-11-01
We have had a great experience. Support is responsive and helpful. They have helped us with the development of customizations and have come up with unique ideas to work with our business model.
Avantages
Intuitive and user friendly. It is also integrated with Quickbooks for financial statement generation
Inconvénients
Invoice printing, we would prefer batch printing. Work order templates, currently you only have an option to create a template at the service request level.
Réponse de RazorSync Traduire en Français
Thank you very much for that great review Denise! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy way to organize some chaos
Publié le 2019-11-01
Overall, our experience has been quite good.
Avantages
RS offers a solution that follows each of our projects from start to finish - no need to jump around to a multitude of platforms.
Inconvénients
The product is feature-rich and that sort of gets in the way of a smooth-running platform if you’re looking for on-the-go ease.
Réponse de RazorSync Traduire en Français
Thank you Mat for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
RazorSync is great for home service industries
Publié le 2019-11-01
We have better communication from our on-site technicians to our office personnel. We are able to keep better track of jobs, reducing the amount of work orders that are lost as well as increasing customer satisfaction.
Avantages
It is easy to use, training took just a few days. The route optimization greatly improves efficiency. Working as a database; it works great to maintain customer information and work orders.
Inconvénients
It would be helpful if the technicians could upload PDF attachments to the mobile app. Would also like to be able to include PDF attachments to invoices.
Réponse de RazorSync Traduire en Français
Thank you Erica! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
going downhill
Publié le 2019-11-08
It's been really good, but I want some new upgrades like I mentioned above
Avantages
Easy to use, pretty straight forward. Cost is cheaper than most. Can use on your cell phone. Keeps track of things great
Inconvénients
Your last update totally sucked, you can't just type in a customers name and their info pops up anymore, you need to GO ONLINE. Makes it difficult to check invoice history with people on the phone. Your system is good overall, but used to be better. The map used to be much easier to use and view. I want you to add to your system a reminder text message to my clients cell phone numbers without me having to know their particular cell phone carrier (people change those all the time) right now I pay protexting $100 a month for this I wish you had it all in 1. Also people don't want to have a full login to pay their bill. Right now I have a paypal button to handle my customers paying online. BUGTHUGLV.COM is my website check it out. People don't want another username and password to remember to pay a little $45 pest control bill. You should change it so people can just type in an address and pay, nobody is going to pay for an invoice that isn't their house so why all the security and confusion. Alright, I love you guys, but you could do some changes
Réponse de RazorSync Traduire en Français
Thank you for your review Steven and we appreciate your feedback! I will be sure to pass the information on to the team. In the meantime please reach out to us if we can help you with anything!
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Got us out of the paper age - worked as intended
Publié le 2016-06-11
Razorsync took us from paper based scheduling to electronic scheduling.
We are a engineering consulting company that dispatches techs to jobs throughout the day.
Had served well to reduce dispatcher workload, reduce unneeded phone calls between employees, and serve as a searchable record of jobs performed.
We are transitioning in the next few months to a custom built industry specific (and much more expensive) solution which will cover a more broad range of what we do besides just scheduling/dispatching, but razorsync has done very well over the past ~2 years to raise the productivity/quality from an unreliable process to a more streamlined one.
Avantages
AWESOME dispatching screen, can drag and drop and easily modify jobs
Serves as a mini CRM between clients input
Customer service has always been extremely responsive when we've encountered issues
Inconvénients
As with any program designed for a wide range of industries, it's going to have things which don't match completely to how you do certain things.
Mobile app can be confusing in changing job statuses and between work orders and jobs.
Originally we were told the iPhone 4 phones we used for everyone would be razorsync supported for a long period of time, but when razorsync dropped support when iOS didn't allow the new upgrade, forcing us to buy everyone new iPhone 5 models.
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
RazorSync Great Software
Publié le 2022-08-18
I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry.
Avantages
I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.
Inconvénients
When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.
Réponse de RazorSync Traduire en Français
Thank you for the great review! Remember to reach out if you ever need anything!
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
The only thing better would be a custom product.
Publié le 2016-06-10
A custom product was going to cost us well over $20k and was not the option we were ready to take. We tried numerous other "box" products but when we found RazorSync we stopped looking. For the first conversation we were hooked. The customer Service people are just amazing to work with. Even if you don't have the answer you would like to hear they make you feel good about it.
Though the product has some work arounds for our industry we have been able to handle a 300% growth month over month by having this system in place. WE COULD NEVER HAVE DONE THAT ON PAPER.
I appreciate the right cost product doing way more than the other options we tried. I love the product, our techs love the product, and most of all our customers love the product that allows them to know where we are and when we will be there by just logging in to their portal. I am looking forward to the next phases of the product and hope we can keep growing with them.
Excellent Job RazorSync people!
Avantages
Excellent layout and workflow
Great service response to questions
More BANG for your buck than any other product I have ever seen
Inconvénients
It is NOT custom so there are some changes or adjustments that have to be made to workflow for it to work well.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Could be a great app
Publié le 2021-03-16
Lately it's been a challenge with the frequent outages and work arounds
Avantages
Easy to use
Keeps sticking on this question I guess I'll say more!
Inconvénients
Buggy, missing useful features, needs done work
Pourquoi passer à RazorSync
It's been a long time ago, considering a switch if things don't get better soonRéponse de RazorSync Traduire en Français
Thank you for your feedback Robert. We are constantly working on ways to improve our software. Please reach out to support if you need help with anything. 877-675-4395
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
RAZORSYNC REVIEW
Publié le 2021-03-22
As a service only business (previous company), and being the sole employee, it was excellent. We still use it for service and repair scheduling, as well as scheduling our construction/installation work. I 'generally' would heavily endorse your product.
Avantages
The scheduling for service work is excellent. Monitoring where our employees are at any given time is of extreme value. The customer notifications has been highly praised by our clients, and is helpful in determining how productive our teams are, in performing specific service and repair requirements.
Inconvénients
The estimating portion of the program needs some work. It does not feel 'user friendly', and is difficult to update or change information. The presentation format appears a bit unprofessional in my opinion. We have used it for some estimating, then re-type the information into another system for managing payments and job status. We are now using QuickBooks Desktop. Not sure how that interface would work. We previously used QuickBooks Online..... I would not recommend using that, as the people in that organization appear to have little knowledge on how to manage the data, causing numerous errors, and some customer negative comments.
Réponse de RazorSync Traduire en Français
Thank you Larry for the review! Please don't hesitate to reach out if you need anything.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great dispatching tool!
Publié le 2019-11-01
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Avantages
I like the ability to track our technicians using the GPS software, as well as the visual appeal of the dispatch board. I like that the technicians are able to set up their own work orders on the road by using the app on their phone.
Inconvénients
I do not like that we cannot have a "bill to" account set up separately. Instead, all sub-accounts must be created under the same account. This can become frustrating when we set up a customer and realize down the road that it must be billed to someone else. Instead of having a bill to option, we must then create this address, work order, and copy all relevant information over to that bill-to account before we can invoice the correct person.
Réponse de RazorSync Traduire en Français
Thank you for the review Chelsea! We work hard to deliver world class support to our customers! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A great tool for managing a service business...
Publié le 2019-11-06
RazorSync has been a good choice for the money we spend on it. The issues we run into are rarely serious and we've found ways to work around the one-way sync for the most part. Overall we are pleased with RazorSync and will likely stay with it for the near future.
Avantages
RazorSync does a good job at managing Service Orders, Work Orders and Invoicing for my business. The workflow is reasonably well thought out and implemented and the mobile app makes it easy to check in and out of jobs. The web interface is decent and being able to track technicians' locations through the Field Workers map is handy for determining ETA to jobs. We do invoicing and accounting through Quickbooks Online and the syncing from RazorSync makes billing simple. The Customer Service we've received from RazorSync has always been friendly and timely.
Inconvénients
QuickBooks Online syncing is only one-way so invoices added in QB or modified doesn't carry changes through to RazorSync. We were told shortly after we signed up that updates were in the works to make it a true two-way sync but two and half years later that still hasn't been implemented. Updates to the product seem to have slowed in the last year and we've not seen too many new features added as of late.
Réponse de RazorSync Traduire en Français
Thank you Phil for the review! We are happy to hear that our customer service has been timely and friendly! Thank you for making us the partner in your business. Please connect with us if anything ever comes up!
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Makes daily dispatching easy breezy
Publié le 2019-11-01
Out of all of the software solutions we investigated while shopping, this one checked the most boxes. There are things it is missing, but overall it works for what we need it to.
Avantages
Creating new work orders and dispatching technicians is extremely easy
Inconvénients
There are a lot of features that the software is missing, little ease of use functions like filtering and sorting lists, that make it unnecessarily difficult on the back office side to use. If you revisit the same locations for different requests it can be easy to lose things that need to be invoiced if you're not careful, but if you never revisit the same customer it is excellent. Many of the reports we need as a business have to be created by hand outside the software by combining multiple reports, basic things like WIP are very difficult to identify & require 3 different reports put together in excel to get a full picture.
Alternatives envisagées
JobberRéponse de RazorSync Traduire en Français
Thank you for the review Jennifer and we appreciate your feedback! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
RazorSync The Cutting Edge
Publié le 2019-11-01
RazorSync been the platform we wanted to start our new business and it has lived up to our expectations.
Avantages
The system is very easy to use and the support is awesome.
Inconvénients
The staff at RazorSync has alway been available for support and it has been that easy to implement the question have been few and far between.
Alternatives envisagées
Verizon ConnectLogiciel antérieur
Verizon ConnectPourquoi passer à RazorSync
It met our needs and was easily implemented.Réponse de RazorSync Traduire en Français
Thank you Randy for the great review!! So happy to hear that RazorSync has lived up to your expectations and more! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Needs some tweaks
Publié le 2019-11-01
Avantages
It's intuitive & easy to use, and I like that it allows for as much detail and info as possible to be added to a work order. And in service, the more info the better!
Inconvénients
when using on a desktop, the program lags when typing due to the autofill functionality. our database is quite large, which I believe may cause the lag. there are a few glitches that cause work orders to either duplicate or not populate at all. for example, from the schedule tab, if you search for a service request and drop & drag it onto the schedule to create a work order. when viewing the details of the work order, you must re-select the work order or you could potentially be editing the wrong work order. with a high volume operation, this can cause errors and confusion. also, it would be nice to have a way to view a work order report and, if possible, a quick view of the schedule from the customer screen, and vice versa. There's a lot of clicking back and forth between tabs that eats up a lot of valuable time.
Réponse de RazorSync Traduire en Français
Thank you for your review Sarah. We're sorry to hear you've been having issues . Can you contact our support at 877-675-4395 or send an email to [email protected] to see if there's an issue we can help to resolve?
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Short Learning Curve
Publié le 2016-06-10
If your looking for a field service app then look no further. And trust me we tried them all. Quockbooks, GoServicePro, Jobber, mHelpdesk, ServiceM8, should I go on. First of all if you need a mobile app that works on Android then these guys have you covered. Most if not all the apps I mentioned above only support Iphone. All of our techs have android phones. The learning curve is almost non existent. Give yourself 45 minutes and your already a pro. Everything is synced right to the techs phone. You control what they see and do. So also tracks them with bread crumbs do you know where their at. When they change the status of a work order to "In-Transit" the app send an email or text or both to the client. This frees up the technician time having to call the next stop. I could go on and on with all the great things this does. Been a customer for almost two years and wouldn't think about switching.
Avantages
Tech GPS tracking, no learning curve, great support (always answers the phone and fast email replies), integrated credit card processing, schedule by calendar view which is great, customizable, they host on a very fast server so there's no lag switching screens or loading multiple modules, customer portal, integrates with all popular accounting software if your already using something different. (There's accounting module works great).
Inconvénients
Wish they had come up higher in the search when I Googled "field service tech software". I would haven't off had to go through all the other apps before finding them.
They are always upgrading and improving the mobile apps (for both Iphone and Android). I wish they would send out a email to let us know so we can let our techs know to update their phones. Not a huge issue but that's the best I could come up with for the "Cons" section.
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great tool for our Business
Publié le 2019-11-04
I was the person in our company who researched and picked out rasorsync from a slew of other similar platforms. I chose razorsync because it was superior. The price is fair and the features are useful. The ease of use and ability to track and monitor our technicians ' progress is amazing. We love razorsync.
Avantages
I like that this software allows us to manage our appointments and technicians in a way that is user-friendly and comprehensive at the same time.
Inconvénients
There are a few features that I wish we could utilize more and that razorsync had but overall it is a very good software platform.
Réponse de RazorSync Traduire en Français
Thank you Ashley for the great review! Glad to hear You love it. We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Razor sync imrovments
Publié le 2019-11-09
very good. site could be a little more eye popping. buttons more bubbly. needs to be easier to get around. not all buttons are obvious to find.
Avantages
Lots of features. There is an app which is helpfull.
Inconvénients
Want to add multiple people to one job so i dont have to create multiple work orders. There also needs to be an easier way to view all work orders for one site. Also should be another selection for status of work order such as "incomlete-return needed" or "incomplete-end of day". Could also make it so that work orders dont need to be in consecutive days. I would like to be able to have something scheduled on Monday and be able to come back on Wednesday and still be able to access my notes from that monday because i am still working on the same thing. It would be helpful to organize jobs that were cancelled or restructured or a return site visit needs to be done to be put in a place so i know what waasnt completed that week and what is needed to get back to. Tab on calender for sick days or vacation days. Let us export to excel document or word document.
Réponse de RazorSync Traduire en Français
Thank you Jack for the review and the feedback! Our Gen 7, which is slated to come out sometime next year will have some new features which will make finding the buttons much easier along with other enhancements! If you ever need anything please feel free to reach out to us.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very good product
Publié le 2019-11-07
We moved to RazorSync from an older dispatch only software and QB desktop. Being able to invoice and receive payments in the field has changed our business processes completely. We no longer have a person in the office just typing and mailing invoices all day. While I haven’t completely on boarded our inventory yet we are excited about implementing that as well. Our biggest concern in the beginning was being cloud based what would happen if there was an outage but that has been very minimal and quickly repaired on the one or two times it has happened. Overall we are still very happy we made the switch
Avantages
Fairly easy to get started but we did not import our existing records.
The price is competitive
Works with QB online
Friendly customer service
Inconvénients
Sometimes we have issues syncing to QB online but that could be QB
Some reports are confusing, for example, printing a customer list of only a certain type is customer has been difficult for us
Réponse de RazorSync Traduire en Français
We are happy to hear you switched to RazorSync and how its changed your business! .If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Awesome Product....best accounting function of similiar products
Publié le 2019-11-02
Razorsync has been an exceptional tool to add to our business. Easy to use and our techs love the map function. Having mobile capability is mostly used for our business and has been a God send for the field.
Avantages
I really love the accounting function and how invoices can sync to Quickbooks.
Inconvénients
Would be great if the system would send email/text reminders of appointments to customers the day of the appointment. This would definitely lower call volume. Also, do not like that I have to create a customer then a service request/work order item to see where a customer can be scheduled for routing. Wish that there was a function where I can put in an address and the system could tell me what day where I would be within 1-5 miles of the address for routing purposes.
Réponse de RazorSync Traduire en Français
I am glad to hear you think RazorSync is awesome! Thank you Amber for the great review! If you ever need anything don't hesitate to reach out to us.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
RazorSync Review
Publié le 2019-11-01
I have been with Razorsync for about 5 years now. The first 3.5 years were fantastic I always got someone on the phone when I called, that was knowledgeable and professional. I felt like my business was important. I feel as though a big growth happened over the last 1.5 years that has stopped this customer service from happening. I leave messages that are never returned. I ask questions and the people dont know the answer and I have to be transfered around. Or a razor rep will tell me I cant do something and I walk them through myself how to do it.
Avantages
I like that I can customize and make it work for my company.
Inconvénients
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Réponse de RazorSync Traduire en Français
Thank you for your review and feedback Lacey. I'm sorry to hear you are having issues. Please email me directly [email protected] and or call us directly at 877-675-4395 option 2 to see if there's issues we can help you resolve.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Razor Review
Publié le 2019-11-01
We continue, on a daily basis, finding capabilities of RazorSync that improve our companies efficiencies. We look forward to utilizing it solely for all of our service and sales team invoicing shortly. It is an excellent business tool.
Avantages
That our group of techs can see everything that is currently going on or needing to go on within our organization
Inconvénients
I'm very surprised that we are unable to scan in/out parts into inventory?
Réponse de RazorSync Traduire en Français
Thank you Mike for making us the partner in your business. Please connect with us if anything ever comes up!
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Perfect for the money
Publié le 2019-11-01
Would definitley chhose Razor Sync again, we enjoy this product.
Avantages
I love the ease of this product, very simple to use and navigate
Inconvénients
Sometimes when my techs are out in the field and enter their notes and time, it either deletes or takes about 20 minutes-1 hr to update
Réponse de RazorSync Traduire en Français
Thank you Skyra for making us the partner in your business. Please connect with us if anything ever comes up!