RazorSync - Avis

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499 avis
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
RazorSync is a life saver!
Publié le 2016-06-10
RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders,...
RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.
Avantages
The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks!
The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe.
I love that if RazorSync is down, I still have access to the appointments via our gmail account!
Inconvénients
Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Mobile Scheduling Services
Publié le 2019-11-06
Avantages
RazorSync helped improve the time spent on scheduling my technicians for their daily work. From a management perspective, the dashboard is a great visual to see where my team is scheduled to perform work. Updating and changing schedules on the fly has been a great feature. Improved productivity for my office and field staff.
Inconvénients
My technicians can easily turn off location tracking in the app.
Pourquoi passer à RazorSync
Simplicity of scheduling. The user interface on a mobile device was simple to use for my techs. Pricing was more favorable than other companies.Réponse de RazorSync
So glad RazorSync was able to save you time!! Thank you for making us a partner in your business. Please connect with us if something ever comes up!
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Review
Publié le 2023-04-16
Avantages
scheduling customer appointments and firld staff work schedule
Inconvénients
seems to be glitchy from time to time, mixing customer data screens if your not careful it could be a big deal.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Comprehensive Software for Service Providers
Publié le 2021-03-16
Avantages
From customer leads to payments, this software covers everything you can think of. One of my favorite features is the customer interactions you can set up, by letting them know when we are on our way or onsite.
Inconvénients
My biggest complaint is customization. To be Fair Even since we first purchased the software, they have implemented new customizations. So keep on adding customizable fields, RazorSync!
Réponse de RazorSync
Thank you Rachel We look forward to serving you.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Far and beyond our previous solution
Publié le 2019-11-01
We have had a great experience. Support is responsive and helpful. They have helped us with the...
We have had a great experience. Support is responsive and helpful. They have helped us with the development of customizations and have come up with unique ideas to work with our business model.
Avantages
Intuitive and user friendly. It is also integrated with Quickbooks for financial statement generation
Inconvénients
Invoice printing, we would prefer batch printing. Work order templates, currently you only have an option to create a template at the service request level.
Réponse de RazorSync
Thank you very much for that great review Denise! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
RazorSync is great for any sized business
Publié le 2019-11-06
Avantages
I like the flexibility that comes with Razorsync. I can make adjustments on the fly
Inconvénients
Inventory management portion leaves a lot to be desired
Alternatives envisagées
XeroPourquoi choisir RazorSync
Service desk was an office based software with little flexibility for the technician in the fieldLogiciel antérieur
InvGate Service ManagementPourquoi passer à RazorSync
Integration with Quickbooks and reporting optionsRéponse de RazorSync
Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Affinity review
Publié le 2021-03-22
Great experience. Just a few things that would help our workflow. Happy with product overall.
Great experience. Just a few things that would help our workflow. Happy with product overall.
Avantages
Easy to work with and the customization options.
Inconvénients
Sales tax settings reset when sync to QuickBooks, card payments for one off customers.
Pourquoi choisir RazorSync
Biggest reason is pricing was not hidden on users work ordersLogiciel antérieur
Field PromaxPourquoi passer à RazorSync
Offered more of what we needed for a good price pointRéponse de RazorSync
Thank you Dominic, We look forward to serving you.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Could be a great app
Publié le 2021-03-16
Lately it's been a challenge with the frequent outages and work arounds
Lately it's been a challenge with the frequent outages and work arounds
Avantages
Easy to use
Keeps sticking on this question I guess I'll say more!
Inconvénients
Buggy, missing useful features, needs done work
Pourquoi passer à RazorSync
It's been a long time ago, considering a switch if things don't get better soonRéponse de RazorSync
Thank you for your feedback Robert. We are constantly working on ways to improve our software. Please reach out to support if you need help with anything. 877-675-4395
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy way to organize some chaos
Publié le 2019-11-01
Overall, our experience has been quite good.
Overall, our experience has been quite good.
Avantages
RS offers a solution that follows each of our projects from start to finish - no need to jump around to a multitude of platforms.
Inconvénients
The product is feature-rich and that sort of gets in the way of a smooth-running platform if you’re looking for on-the-go ease.
Réponse de RazorSync
Thank you Mat for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
MISSING ITEMS
Publié le 2019-11-07
its ok - its not the best but its not the worst.
its ok - its not the best but its not the worst.
Avantages
ability to schedule multiple jobs per day in an easy to see view
Inconvénients
missing a lot of items that you would think would be no brainers
Alternatives envisagées
Service FusionPourquoi passer à RazorSync
good start out program to figure out exactly what we needRéponse de RazorSync
We appreciate the review and the feedback Courtney! Please reach out to us if there is anything we can help you with! 877-675-4395 option 2 for support.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d’utilisation
- Probabilité de recommander le produit 10.0 /10
Great for Service technicians
Publié le 2023-02-02
Avantages
RazorSync is a great utility for our needs as we go from job to job on a daily basis. Creating customers on the fly and invoicing them immediately is very valuable. Accepting payments afterwards is a breeze. Being able to email our customers afterward for their records is fantastic as well.
Inconvénients
The only gripe I have is how the software defaults to the "invoiced - paid" status after creating the invoice and editing it. I don't understand why the software does this by default. It should only change to that status once the customer has actually tendered payment and we have processed their payment through the app by pressing the "payment" button.
Réponse de RazorSync
Hi Richard - Thank you for the great review! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great in a crunch and ever since!
Publié le 2019-11-04
In late 2016, the NC Department of Revenue notified service businesses like ours that we would be...
In late 2016, the NC Department of Revenue notified service businesses like ours that we would be required to collect Sales Tax on labor charges beginning January 1, 2017. We had less than 40 days to implement a entirely new billing system. Before this change, we didn't have to collect any sales taxes under NC laws. NC new rules required that we computed the tax based on a complex formula with tax components for the state, counties, and local transit jurisdictions where our customers lived. We learned that our customers living in the same city and zip code could easily fall into totally different tax districts. Our old software for our national franchise had no sales tax computation or reporting functionality. As we entered our "crash course" to select and implement something by the January 1st "D-Day" deadline, RazorSync became our choice. We were particularly impressed by their customer support and training commitment. When cutover time came, the worked with us every step of the way providing training, assistance getting our Quickbooks intergration online, and migrating our old customer data into the new system. As the inevitable glitches and questions occurred in the next few weeks, they were responsive to every concern we raised. While we rarely have issues today, their customer support is great whenever we call. We're very happy with RazorSync in the office and in the field. Our experience has been great.
Avantages
Excellent customer support and integration with Quickbooks.
Inconvénients
Uploading photos one at a time is too time consuming.
Réponse de RazorSync
Thanks Bill! We love hearing about our excellent customer support! They are always here if you need them. We are so grateful to be able to help your business! Please reach out if there is anything else we can help you with.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Lots of potential, but not quite there
Publié le 2019-11-02
Nice to be able to see (for the most part) where employees are and dispatching works very well. RS...
Nice to be able to see (for the most part) where employees are and dispatching works very well. RS would be a better fit for a company that could use it as designed. Unfortunately, in order to get RS to operate as we need it to to, we have had to make up many complicated and time consuming procedures that offset much of the time savings afforded to those whose business models are more compatible w/ RS's design. The ability to make customizations could potentially solve this issue.
Customer service leaves something to be desired.
Avantages
Relatively easy to use.
Inventory management w/ price tiers is useful, but we havent actually used that feature yet.
Inconvénients
Lacks intermediate levels between admin and user. It would be nice if you could supervisors the ability to make WOs w/o giving them access to other sensitive information.
Lacks fields that are visible to management, but not employees (for instance a place to put billing information for jobs that are based on a bid price rather than an hourly labor rate)
Service items are not time stamped which makes them unhelpful for many types of reports.
Not bilingual.
Frequent technical issues including issues w/ GPS.
Breadcrumbs are hard to interpret because you can zoom in enough. Makes it impossible to tell when an employee started and stopped at a given location.
It would be nice to be able to close out multiple WOs that are part of the same service request at the same time/ if it was more friendly for those situations that might only have one line of billing despite multiple people or days of work being required.
Makes you change password too frequently.
Réponse de RazorSync
Thank you Natalie for your review and feedback, we appreciate it. Please let us know if we can help you with anything.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Service Issues
Publié le 2019-11-01
RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when...
RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when there are issues is a bit of a nightmare. This has stream lined my payroll processes and increased the speed to invoice clients, though the way the software works, I can't use the invoice functionality. I also find it hard to trust that things will work properly after the experiences we've had.
Avantages
The reporting capability and ability to cut out paper were huge reasons we purchased. Those continue to be positive.
Inconvénients
The customer service is extremely subpar, and there are constantly tech glitches and issues that the company cant explain, doesn't take accountability for and don't seem very concerned about resolving. Getting a call back or follow through on issue resolution is non existent. When I sold the product I was told things could be customized and that the company could be paid to do some customizations. But once I purchased and looked towards getting some things changed, that wasn't actually true. Additionally the training on the front end was worthless which caused more work for me having to train my own people and create my own user manuals. The fact that the software looks different if you are using Android vs Apple is also not ideal.
Réponse de RazorSync
Thank you Alissa for your review and your feedback, we appreciate it. Thank you for bringing these issues to our attention. Please feel free to email me directly [email protected] or call us directly at 877-675-4395 to see if there's an issue we can help resolve.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A great tool for managing a service business...
Publié le 2019-11-06
RazorSync has been a good choice for the money we spend on it. The issues we run into are rarely...
RazorSync has been a good choice for the money we spend on it. The issues we run into are rarely serious and we've found ways to work around the one-way sync for the most part. Overall we are pleased with RazorSync and will likely stay with it for the near future.
Avantages
RazorSync does a good job at managing Service Orders, Work Orders and Invoicing for my business. The workflow is reasonably well thought out and implemented and the mobile app makes it easy to check in and out of jobs. The web interface is decent and being able to track technicians' locations through the Field Workers map is handy for determining ETA to jobs. We do invoicing and accounting through Quickbooks Online and the syncing from RazorSync makes billing simple. The Customer Service we've received from RazorSync has always been friendly and timely.
Inconvénients
QuickBooks Online syncing is only one-way so invoices added in QB or modified doesn't carry changes through to RazorSync. We were told shortly after we signed up that updates were in the works to make it a true two-way sync but two and half years later that still hasn't been implemented. Updates to the product seem to have slowed in the last year and we've not seen too many new features added as of late.
Réponse de RazorSync
Thank you Phil for the review! We are happy to hear that our customer service has been timely and friendly! Thank you for making us the partner in your business. Please connect with us if anything ever comes up!
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great dispatching tool!
Publié le 2019-11-01
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with...
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Avantages
I like the ability to track our technicians using the GPS software, as well as the visual appeal of the dispatch board. I like that the technicians are able to set up their own work orders on the road by using the app on their phone.
Inconvénients
I do not like that we cannot have a "bill to" account set up separately. Instead, all sub-accounts must be created under the same account. This can become frustrating when we set up a customer and realize down the road that it must be billed to someone else. Instead of having a bill to option, we must then create this address, work order, and copy all relevant information over to that bill-to account before we can invoice the correct person.
Réponse de RazorSync
Thank you for the review Chelsea! We work hard to deliver world class support to our customers! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Scheduling sofeware
Publié le 2021-03-16
Been a good experience so far. going on 4 years now. We own another service company as well and...
Been a good experience so far. going on 4 years now. We own another service company as well and have changed that over to RazorSync this year. I'm anticipating an easy transition.
Avantages
We have tried several of the Scheduling software that is out there. Some were less money but didn't have the same features and others were too expensive and had too much for our needs. For the price and our needs this is a good product. Has a lot to offer and features we don't currently use but its been reliable and the guys in the field like it.
Inconvénients
We use it with Quickbooks and wish it would communicate both ways. meaning when you make a change on RazorSync example customer phone or email. you have to make the same change in Quickbooks. i understand that is more on the Quickbooks end.
Réponse de RazorSync
Thank you for the great review Jim! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Feedback
Publié le 2019-11-06
For the most part we are satisfied with what the software offers our carpet cleaning industry,...
For the most part we are satisfied with what the software offers our carpet cleaning industry, however, the above mentioned changes would be very helpful.
Avantages
Being able to switch from paper invoices to electronic.
Inconvénients
Cannot view messages to text via a messenger so that you can see what has been sent and the tech's response.
Cannot put account Alerts or Do Not Service on accounts.
Would like to be able to see the full appointment when you hover of the appointment on the schedule.
Cannot create duplicate customers with the same name but different addresses.
Cannot make customer accounts inactive when duplicates are created or merge the accounts in order to not lose previous information.
Réponse de RazorSync
Thank you Christina for the review and your feedback. Please reach out if you have any questions, our team is always happy to help!!!
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 11–50 employés
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
Got us out of the paper age - worked as intended
Publié le 2016-06-11
Razorsync took us from paper based scheduling to electronic scheduling.
We are a engineering...
Razorsync took us from paper based scheduling to electronic scheduling.
We are a engineering consulting company that dispatches techs to jobs throughout the day.
Had served well to reduce dispatcher workload, reduce unneeded phone calls between employees, and serve as a searchable record of jobs performed.
We are transitioning in the next few months to a custom built industry specific (and much more expensive) solution which will cover a more broad range of what we do besides just scheduling/dispatching, but razorsync has done very well over the past ~2 years to raise the productivity/quality from an unreliable process to a more streamlined one.
Avantages
AWESOME dispatching screen, can drag and drop and easily modify jobs
Serves as a mini CRM between clients input
Customer service has always been extremely responsive when we've encountered issues
Inconvénients
As with any program designed for a wide range of industries, it's going to have things which don't match completely to how you do certain things.
Mobile app can be confusing in changing job statuses and between work orders and jobs.
Originally we were told the iPhone 4 phones we used for everyone would be razorsync supported for a long period of time, but when razorsync dropped support when iOS didn't allow the new upgrade, forcing us to buy everyone new iPhone 5 models.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Razorsync is for the most part user is very friendly and easy to dispatch the information
Publié le 2017-06-27
I really like how the dispatching is done and received by the technicians and that all the pictures...
I really like how the dispatching is done and received by the technicians and that all the pictures are retrievable. Just like I suggested, I just wish there was an easier way to import the pictures from RazorSync because we have some very large accounts where we have to upload everything on a vendor portal. Sometimes I have to take the technicians phones and take the pics straight off their phones so I can complete what I need to do. I do like the way on the invoicing and quoting is completed because they come out in a PDF that looks very professional to our vendors and customers. The importing of information from Razorsync into QuickBooks is very easy to do and convenient so that I don't always have to do double the entry.
Avantages
I like how the invoices come out and look and once everything is entered in, it can be easily imported into QuickBooks.
Inconvénients
I would like to see an easier way to import the pictures after our technicians upload them because most of the vendors we work with have their own portals where we need to upload the pictures individually. I would also like to see an easier way to delete information that is not needed or is a mistake because if something is invoiced or quoted incorrectly you have to go in a round-a-bout to delete it. I would also like to be able to easily delete or edit a service item even if it is attached to another invoice or quote. On the dashboard, I would like to see more reporting with the invoicing, received payments and how much was invoiced out per day/month (even though I can see it in QuickBooks) it would be easier to have a quicker reference
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very good product
Publié le 2019-11-07
We moved to RazorSync from an older dispatch only software and QB desktop. Being able to invoice...
We moved to RazorSync from an older dispatch only software and QB desktop. Being able to invoice and receive payments in the field has changed our business processes completely. We no longer have a person in the office just typing and mailing invoices all day. While I haven’t completely on boarded our inventory yet we are excited about implementing that as well. Our biggest concern in the beginning was being cloud based what would happen if there was an outage but that has been very minimal and quickly repaired on the one or two times it has happened. Overall we are still very happy we made the switch
Avantages
Fairly easy to get started but we did not import our existing records.
The price is competitive
Works with QB online
Friendly customer service
Inconvénients
Sometimes we have issues syncing to QB online but that could be QB
Some reports are confusing, for example, printing a customer list of only a certain type is customer has been difficult for us
Réponse de RazorSync
We are happy to hear you switched to RazorSync and how its changed your business! .If you ever need anything, please feel free to reach out to us.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
RazorSync Review
Publié le 2019-11-02
Disappointing-I feel that I have been repeatedly told untruths.
Disappointing-I feel that I have been repeatedly told untruths.
Avantages
Digital, cloud based, fluid throughout the day.
Inconvénients
Multiple steps required to assign electricians to one project. :Problems with slow response making changes throughout the day.
I was told in the interview that taking deposits were being beta tested and would be available forthwith. It has been almost three years and still not able take deposits from clients. We have talked to Razorsync repeatedly; always told that it was coming soon-next uodate!
GPS on each individual job location is greatly lacking.
Réponse de RazorSync
Good Morning Brian, I'm sorry for your frustration, but I really appreciate you bringing these issues to our attention. Please consider calling us directly at 877-675-4395 or email me directly at [email protected] to go over these things further.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
RazorSync Review
Publié le 2019-11-01
I have been with Razorsync for about 5 years now. The first 3.5 years were fantastic I always got...
I have been with Razorsync for about 5 years now. The first 3.5 years were fantastic I always got someone on the phone when I called, that was knowledgeable and professional. I felt like my business was important. I feel as though a big growth happened over the last 1.5 years that has stopped this customer service from happening. I leave messages that are never returned. I ask questions and the people dont know the answer and I have to be transfered around. Or a razor rep will tell me I cant do something and I walk them through myself how to do it.
Avantages
I like that I can customize and make it work for my company.
Inconvénients
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Réponse de RazorSync
Thank you for your review and feedback Lacey. I'm sorry to hear you are having issues. Please email me directly [email protected] and or call us directly at 877-675-4395 option 2 to see if there's issues we can help you resolve.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Sometimes it works
Publié le 2019-11-01
I wish razorsync would listen to the issues we are having and try to fix them. All we get is “it...
I wish razorsync would listen to the issues we are having and try to fix them. All we get is “it is what it is”
Avantages
When it works...it does what we need. But it doesn’t work in the Mobil devices very well.
Inconvénients
Mobil. We are constantly having issues with the look back period. We have had this program for over 3 yrs and you can only go so far back on the Mobil devices. So if we entered someone in with notes over a year ago we cannot see it in our mobile devices. (We have messed with the days of look back). Also if you miss putting in certain information before you create...the information is lost and you have to start all over again. If you miss putting in information on the computer, you will see it on your computer, but it will not show up on the Mobil devices.
Réponse de RazorSync
Hey Jody-Sorry to hear you are having some difficulties with the mobile app. When you can contact our support at 877-675-4395 option 2 to so we can resolve the issues.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d’utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Wish you would fix so it works all the time.
Publié le 2019-11-01
A lot of frustration over time. Many issues are never solved or resolved.
A lot of frustration over time. Many issues are never solved or resolved.
Avantages
The mobile app feature for worker's in the field. Easy to input new customers and see work history.
Inconvénients
Unable to upload photos all the time. Some photos are never able to upload. Many server issues. When your system updates are made it impacts our business and often times creates a problem. Not able to have admin side control all data. Workers in field have access to all customers. We don't want our workers to have all company information and contact information. We have brought this issue up for years. When a user is deactivated their job history on work orders is lost. It unassigns the users name.
Réponse de RazorSync
Thank you for the feedback Steven. Someone from our team will be reaching out to you shortly. Let us know if there is anything we can do in the meanwhile!