RealPage - Avis

Always being updated and is very straight forward. You can learn your way around this software very quickly.

Some settings locations are not where you think they should be and you then start searching to see where they are. Sometimes in a place you would never think to look.

Search functionality is great, best I've ever used! A report for almost anything you can think of. The functionality for each account individual account is great.

Packet management is clunky and buggy at times. There is no way to merge accounts, and each account has SEPARATE 'prospect' and 'applicant/resident' portion. Follow ups are confusing and counter-intuitive. The resident interface is dated.

The day I pulled the plug on this piece. The day I pulled the plug on this piece, was the best thing about it.

Worst software platform ever! After months and months of software glitches, support kept sending it back to development for fixes. Was never able to fully implement the over priced software into our portfolio. The real kicker was Realpage wanting to set us up with specialized support and charge us for it. After a year of non-functional product, we pulled the plug! Learned from employees of what really goes on behind the scenes, and was shocked. I would never recommend this software to anyone. Run and Don't Look Back. You'll have less headaches and your budget will benefit.

- Easy to navigate
- Budget formulation is direct and concise
- Bank reconciliation process is straight forward
- System features updated periodically

- Needs improvement on report functionality options
- Customer Service was not the most helpful
- I do not like how the Leasing and Accounting roles are on two different platforms

It was impossible to miss a daily task using OneSite since it would not let you go to the next day without taking care of any issues. It was user friendly and easy to learn.

Just learning the names of the reports needed. That's about all the cons I can come up with. Once I knew the name of the report, I could easily get around.

The reminders were nice. It helps that you are given the names of prospects for follow up. Maintenance orders were easy to put in.

Incredibly outdated and lacking ease of access features. Also not fond of the inability to go back if end of month was accidentally finalized. Leaving the company in a bind for several weeks while support assisted with this problem.

Ease of use, very Intuitive, used by many property management companies and easily intergrated with out software

Learning curve to understand the ins and outs of the software, room for improvement on some of the modules

Product is easy to use and very user-friendly. I enjoy working with real-time features, and the reporting functionality is easy to utilize.

Connectivity issues related to server connection problems, lack of ability to reach knowledgeable customer service techs was frustrating at times, however, ultimately the issues were resolved in a timely manner.

The ease and fluidity of the system. Being able to shift from one tab to another without having to backtrack to the beginning makes it so much easier than many systems I've used.

I have struggled in the past uploading system wide messages to broadcast out to all tenants, or all tenants within a certain grouping.

Helps to keep data organized! Easy to pull reports and integrates with other software. Staff is very helpful.

There isn't much I can say bad about it, but if there was one thing I would like, it would be more ability to create custom reporting. There might be options for this that are existing that I am not aware of

OneSite is very user friendly, it is a great way to organize especially for a moderate sized property. All functionality is in one place which makes keeping concise files for each unit/resident really easy. It keeps track of empty units/leasing percentages as well as notes for payments and service requests for actively rented units.

You have to have some prior knowledge of terminology and leasing organizations to feel confident with this product. Support and education is limited from the developer. My company created personalized training for our site instead of using resources provided by the developer.

Easy to use, seamless transitions between leases, work orders, owner information, etc., excellent reporting features that can be tailored or customized depending on our need. Available on any device so we're able to pull information on the go.

The mobile apps have been slower to sync with the desktop which do not always correspond with real time information if we're trying to pass it along between offices.

-Everything you need for reporting financials, tracking leasing statistics & other operations was in one place.
-Easy lead follow up system
-Delinquency Management was easy to navigate
-I liked that you could switch between multiple properties

-System would go down often
-System was hard to navigate
-After using other leasing operating systems, I became aware that it could have been more user-friendly.

fairly intuitive software even with limited capabilities. Reports were generally accurate and clea and easy to generate. Resident management and ledgers were easy to follow and train.

I used it a few years ago and after switching to a newer software my eyes were opened to the flaws with Realpage. Functionality was extremely limited and the system worked best on only internet explorer. You couldn't use multiple tabs which made some projects very difficult and time-consuming. The interface looked dated and if you ever had any issues, customer support was almost non-existent and you were left to fend for yourself. Overall the system is just 5-10 years behind other competitors.

Easy to use software. Very similar to most others with requards to application, move-in and move-out features. Love the notes option for delinquencies.

Not being able to drill into actions like receivables and expenses makes the software slower when trying to find the answers fast.

I have used other software in the past, and no others are as easy to use and train with as this system. Very simple even for those that are not that tech savy!

Sometimes the system gets too slow, freezes up, and then you lose all of the data that you just input.

I love that there are many ways to complete any single task. This makes OneSite easy to teach and learn.

I wish upper management was more informed on the different functions available. When OneSite is not used to its full capability teams are lacking great tools.

Can create custom letters; find past, current or future residents easily; reports were easy to read and understand

you can't use the system for creating purchase orders or tracking renters insurance policies. It is a simple platform that serve most needs

This software truly allows you to do your daily necessities with ease. What you don't realize is how much it helps with all the extra bc it can interface with so many additional software programs to help make it even easier for you.

bumps in the road for interfaces at times or utilites going in incorrectly but those are things with all systems.

A full suite of integrated products are offered by RealPage. Ease of use. User friendly. User mistakes easily corrected.

Custom reporting. Most outside integrations are complicated or non-existent. Others are very costly.

Really liked the ease of allowing residents to switch from one room to another (bulk roommate shuffle). I liked the ease of the account ledger visibility/delinquency reports.

Would like to see a different roommate matching tool. This would be beneficial for student housing property managers.

The product is very User friendly, and very efficient software. I will recommend. If you have any technical issues the support team is amazing, as well.

It has a lot of great features and details that can be recorded and easily found for units and residents. Also nice to have many of the daily tasks in one system versus using multiple softwares.also customizable which was important for us!

It is pricey so a definite investment. Also there is a learning curve but once you know it, it is great! A small note -My boss thought the font was too small.

This software is very customizable to whatever your needs are. So it is a blank canvas essentially that you can decide what information you want to bring in for your documents.

The hardest part of using this software is figuring out how you are going to use the software and what is best for your company. I spoke to many companies that have used this product to get guidance on how they developed their doc management system just to make sure I was going about it correctly. Hopefully they have made some changes so there is more training on "how to".

This is a windows based program and I can switch to other projects. i can see the tenants information on one screen.

very slow to post, and the windows are too small. the information that was imported from the old system wasnt done complete.