Hotelogix - Avis

L'aisance et la facilité de son utilisation

Amélioration oui sur la gestion des informations des clients. Production de rapport détaillé par exemple de leurs dates d'anniversaires, leurs choix culinaires, leurs attentes,....

The software is very easy to learn and understand, it simplifies the tasks that before, I had to use manual methods which were time consuming.

Nothing as everything is working as I expected)

Easy to book reservations, check in and out. Add-ons, or extra charges, are easy to add to reservation. As Administrator, it's easy to make changes as needed to motel information, rates, etc.

Not being able to change rates, make tax exempt, or basically make any needed changes to the reservation once the after it has rolled over for the night. You can make changes to the charges by doing an allowance or custom charge, it would just be easier to do it though

Reservation features, easy to use and handle

It is not so easy to put all different prices for different season in in once

The frontdesk view is great. I like the links to training videos also

The POS interface can be more cool in appearance

Upendra from the management team is very efficent and is always available to help.

None that I can think. Every systems can go through minor issues here an there but it is always about delivery.

We manage a small hotel and restaurant and we have been using hotellogix for over 4 years. It has been a plus for the business particularly the POS system. Live chat support is fast and cstomer service. You cannot beat the price.

Probably I will say language barriers other than that nothing.

On Request, Lot of new features have been developed on based on universal resolutions,
As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data,
So with help of API, these became possible,
as per our requirement HX had supported us with best hospitality support.
It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

we have seen blackout dates with multiple bugs &
had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Ease of operation, speed of support, fairly inexpensive.

I use very few of the reports offered and it would be nice to have a list of commonly used reports shown via Youtube. It is possible that I have overlooked some awesome reports.

Hotelogix was easy for use , and it's helpfull for frontdesk and booking reservation.
As long as we use , we never have any big problem with this system, anytime we need help , Hotelogix always support and quick response.

Does much more than I need but I am happy it's there if I need it.
Customer service is frustrating but they always fix whatever issue you have, if it is fixable.
I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS.

The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us.
Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it.
When you do locate a help area you have no option to "search" for your problem.
We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes.
Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed.

This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered. It doesn't overly complicate things like many of the other software I looked into. And best of all you can't beat the price. The support staff was fantastic anytime I needed assistance, which was minimal. I have been apart of many software installations in my experience. I can honestly say that none went so smooth as this one. These folks are friendly, patient, and readily available. They are also very honest as to recommendations for your business needs. I would recommend this software to any property manager regardless of size, but I would especially recommend it to anyone operating a small operation such as mine. You won't find a better deal out there. If you want to simplify your work life and get help managing your online program, go with Hotelogix.

It is really complex with many options and tools.

Horrible experience as the sales make me a big pressure to buy the product, I fortunelly didn’t agree with the anual subscription and he said it could be per month afterwords.
After payed two months I just figure out it really does not fit in my business and after a big learning curve. After that I decide to quit but in the small words in the contract it says that I must pay 30 days more. I let them know about my bad experience and ask to not pay the third month without sucess.
No way to deal with invoices. No options to manage different way of payment ( like splitting in 2 ou 3 times.) and finally nit friendly interface. Good for nerds!

Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.

No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody

I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place.

Its able to merge with channel managers which make room availability and reservations automated with all OTAs

The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

Nothing negative that i can think of right now.

Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

The software is user friendly . It has almost all the required features.

Yet to find it.... But still there are a few things that we would want to experience.... For eg Material management system/ software that can be integrated with tally software.

Hx is very compatible and user friendly
Ease of access
Every single function is designed in such a way that easy to understand and operate
POS Items

Round off adjustment issue - Because of this it has caused many checkout and invoicing problems though it has been resolved now

I find the system very user friendly and the support is nothing short of excellence! I also like the way the whole solution has been packaged to include IPOS ( material Management) and Re-pup ( Reputation Management. This is probably the most helpful solution I have used to date.

I cant quite point a finger at any weakness that is bad enough to affect my daily operations as the team is always on standby to assist in case of any challenge.

Great reporting features for accounting purposes

Takes some time to maneuver around the system to get a better understanding of it

Ease of use and never a downtime. Fast cloud based. Personalized customer support although you hardly need it.

Nothing. We have been using it for all our properties for the last 6 years.

a lot of features // like reports and house view

night audit and kill night audit and rest all are fine.

The software platform is very dynamic. The team keeps upgrading and adding important features you sometimes know and sometimes are unaware that you need them. look and feel is great and the functions work as expected.

Anything i did not like the team has improved over the last few years (we are with them for many years now)