Hotelogix - Avis

L'aisance et la facilité de son utilisation

Amélioration oui sur la gestion des informations des clients. Production de rapport détaillé par exemple de leurs dates d'anniversaires, leurs choix culinaires, leurs attentes,....

Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand.

Maintenance and Housekeeping volumes can improve in terms of ease of use.

Easy to use and adapt however we have not used the product in depth but when a new joinee also start using they get adapted to the software quickly.

No cons as of now because since we have started adapting to the new software is easy.

The software is very easy to learn and understand, it simplifies the tasks that before, I had to use manual methods which were time consuming.

Nothing as everything is working as I expected)

Ease of use and never a downtime. Fast cloud based. Personalized customer support although you hardly need it.

Nothing. We have been using it for all our properties for the last 6 years.

Hotelogix integrate a lot of modules and fonctions within its PMS. They have all the option needed for a fluent and easy experience for the operationnel teams. Exhaustive and price sensitive, the pms has it all to make the hotel services more customer oriented.

Hotelogix is an efficient and reliable software with a great support team.

It meets the basic need of a hotelier
Process is simple once you understand it.

It is not user friendly
Screens are complicated and not self explanatory
Certain functionality keep giving issues, such as client upload.

It's based in the clouds, upgraded regularly and no need for big investments in hardware.

nothing I can think of, i am happy with the product

The constantly available customer support is wonderful!

Sometimes I run into issues I can't solve. I have to reach out to customer support. But they are always able to resolve it for me.

The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard.

I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals.

Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with.

Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy.

Layout/ Staygrid is easy to use, payment processing and inventory management is easy once you get used to it.

My biggest upset with hotelogix is the Group Page/ Group Payment. Anytime there is a modification email from an OTA, if we had already charged a one night deposit etc, and the guest modifies, I have to do a lot of technical work to get the accounts accurate, because it creates a whole new reservation and there are 4 payment screens to make accurate. Group payment & Guest payment on the original reservation, and the same for the new modified reservation. Does not work smooth, with how we run our properties.

I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place.

Its able to merge with channel managers which make room availability and reservations automated with all OTAs

The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

Nothing negative that i can think of right now.

PMS is user friendly and can easily understand.

No day use feature. It us very important in the reservation if we can reserve guest for Day Use only

There are many features here that actually help to drive revenue and there is an extensive range of useful features which minimize the effort needed to manage bookings etc and this helps us focus on the most important tasks which is actually delivered a great service to our guests!

Learning how to use the system is not as simple as other PMS' I have used before but I think the features it offers makes up for the learning curve.

Hotelogix is best software because;

1. There is no chance of having multiple bookings; it is integrated with online agencies as like booking.com. Expedia.com and other.
2. Another best feature is setting price, we are able to set our price for all online agencies, and it converts into our local currency according to banking exchange rate.
3. Night Audit also another excellent feature, after we finish our night audit we can't change price for the second time which is safe and stops financial leakage.
4. We can use this software from anywhere which is very convenient to book rooms from home or during travel.
5. There are other many features which makes things much easy.

Nothing really, but we need more regular training so that we can use maximum features and get more benefit from it. There are many topics in 'Administrator Console' that we have not used fully.

1. UI is simple
2. Easy to understand
3. HX support very responsive when it comes to customization or addition of extra feature.
4. Customization option are very effective and easy control .

1. Room blocking audit trial can be improved.
2. Temp block option can be also improve as in if by mistake we don,t select timing for temp bock it just disappear. (In this situation it can be used as 30 sec block).

The frontdesk view is great. I like the links to training videos also

The POS interface can be more cool in appearance

Great reporting features for accounting purposes

Takes some time to maneuver around the system to get a better understanding of it

I’m not sure if I like it. I’m thinking to look for other software.

It is very complicate to use. Many functions are hiding. Sometimes you need an expert skill to be able to work with Hotelogix.