Yesware

4,3 (178)
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Veille et suivi des e-mails pour les professionnels de la vente

Note globale

4,3 /5
(178)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,2/5
Simplicité d’utilisation
4,3/5
Support client
4,0/5

86%
des utilisateurs recommandent cette application
Classer par

178 avis

Mrunmayee
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : Travailleur autonome
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Suivi d'e-mails pratique pour les ventes

Publié le 2024-10-26

Yesware est un bon outil pour le suivi des e-mails et les relances, même si un chargement plus...

Yesware est un bon outil pour le suivi des e-mails et les relances, même si un chargement plus rapide serait un plus.

Avantages

Voir quand les clients ouvraient mes e-mails m’a permis de faire mes relances au moment idéal.

Inconvénients

Le chargement des e-mails est un peu plus lent quand il y a beaucoup de messages suivis.

Érick
Érick
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Excellent to keep track of my emails

Publié le 2020-02-07

Yesware is awesome but I'd prefer a software integrated with our marketing and CRM software of...

Yesware is awesome but I'd prefer a software integrated with our marketing and CRM software of choice.

Avantages

Works just fine. With Yesware I'm able to keep track my sent emails and deliver better follow-ups with its templates.

Inconvénients

It's kinda expensive and not integrated with marketing and CRM softwares other than Salesforce which limits its usefulness.

Igor
Igor
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Practical email automation tool

Publié le 2018-08-14

I'm using Yesware's templates to send many mails from testdome.com every day, and it's been a very...

I'm using Yesware's templates to send many mails from testdome.com every day, and it's been a very reliable tool.

Avantages

Good solution for email templates - easy to set up and use. Good email scheduling and tracking.

Inconvénients

Reformatting links used in templates. Email scheduling could be improved by adding "Send in X hours".

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Okay free email tracking for small budgets and businesses.

Publié le 2018-05-13

Avantages

Free! Huge pro is that it is free to use for unlimited email tracked and also it is simple to set up and implement across multiple emails.

Inconvénients

If you had asked me 6 months ago to write this review it would have been extremely positive. However, over the past couple months I think the quality has gone way down. I think it confuses MY opens with other people's opens. This is based on my own testing (and obviously this is a huge issue with an email tracking service. Also it doesn't get as specific (time, date, location, etc.) as a lot of other options out there.

Dan
Dan
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great tool for sales people.

Publié le 2018-11-27

Avantages

The email tracking is accurate and the mail merge feature is great

Inconvénients

Analytics not very useful. Not much data.

Jacob
Jacob
Note globale
  • Secteur d'activité : Presse écrite
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Amazing Email Scheduling Tool

Publié le 2019-04-14

Avantages

Excellent tool for managing email marketing or just replies and basic inbox zero related tasks. The tracking feature to see when and where emails are open is extremely valuable/

Inconvénients

I found Yesware sometimes had issues with my browser and Boomerang was a bit better with those issues. Additionally, I am not a lawyer but GDPR rules have made great tools like Yesware more complicated to use related to privacy rules of readers. However, overall its an excellent product and i recommend it.

Aeon (Anant)
Aeon (Anant)
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

It doesn't do anything more than what it says.

Publié le 2018-01-17

Mass email campaign. Email tracking.

Mass email campaign. Email tracking.

Avantages

1) It is very simple to start using it.
2) mail merge is a good feature to use
3) it allows for integration with SFDC

Inconvénients

1) Pricing is not transparent, they keep giving out offers to those who don't sign up. But those who do they won't share any incentives.
2) Templates are pretty basic and not much help
3) Not much you can do with tracking as the IP usually tracked is not correct. So you cant use that information targeting

Kim
Kim
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 6.0 /10

Custom templates & helpful reporting

Publié le 2019-01-29

Avantages

Not only are we able to create tons of custom templates, we can group them in folders for easier organization. Perhaps the most useful feature that Yesware provides is weekly reporting to see how templates are performing with open-rates & response rates.

Inconvénients

Many templates that our team sends out require specific files to be included. Adding files to Yesware tempaltes is still not available, so our team is left attaching the same files over and over again to pre-built email templates.

Christina Ferrara
Christina Ferrara
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 8.0 /10

Canned responses taken to the next level

Publié le 2018-08-11

Yesware has made my job so much simpler. As a template, the fields where I need to enter information...

Yesware has made my job so much simpler. As a template, the fields where I need to enter information are shown as RED if I forget to enter the proper information there, which makes it really easy to catch if you do a quick scan of the message before pressing send. Possibly my favorite feature is that you can share the templates with your team, so everyone doesn't need to create their own.

Avantages

I rely on "canned responses" a lot, and Yesware makes it so easy to personalize those responses by creating more of a e-mail template than a canned response. You're also able to track what e-mails templates get opened most frequently which is really beneficial when trying to figure out if your subject lines are effective.

Inconvénients

I've only been using this software for a few months, and have not yet encountered anything negative about it.

Sam
Sam
Note globale
  • Secteur d'activité : Événementiel
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use and incredibly helpful for dealing with inbound leads.

Publié le 2018-07-05

Avantages

Super easy to use! I have my templates I can use to respond to a high volume of emails fast and easy.

Inconvénients

When creating the templates, there isn't a variable input, so you kind of have to remember how to structure the variables.

Louis
Louis
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Yesware does the job

Publié le 2018-12-13

Overall I've a positive experience. Yesware got the job done for me. We ended up buying Outreach to...

Overall I've a positive experience. Yesware got the job done for me. We ended up buying Outreach to add calling capabilities, but Yesware took care of our basic needs -- sending scalable campaigns.

Avantages

I learned how to use this software in under 1 day. It's straightforward and simple.

Inconvénients

If you're looking for bells & whistles, yesware is not for you. Lack of calling features and reporting features are the two main downsides.

Maksym
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Awesome automation and easy to use

Publié le 2023-02-15

Overall, everything is fine; no issue was found

Overall, everything is fine; no issue was found

Avantages

Intuitively easy and pretty fast way to do email campaigns

Inconvénients

Overall, everything is fine, no issue was found

Utilisateur vérifié
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Great Email Activity Tracking!

Publié le 2020-07-13

Yesware has more features that what we are currently using such as email campaigns but we are happy...

Yesware has more features that what we are currently using such as email campaigns but we are happy with the way that it syncs Gmail emails to Salesforce as we use Salesforce as our main system of record.

Avantages

We use Yesware to sync Gmail activity into Salesforce in order to maintain and improve sales team efficiency. Other than one occurrence when a users connection from Yesware to Salesforce unexpectedly dropped, we have had no other issues and the automatic tracking of emails sent and also emails that have been opened, clicked and replied to has proven very beneficial for our company. Yesware send me a weekly report of all tracked email activity from the past 7 days which is a nice feature.

Inconvénients

Yesware did unexpectedly lose the connection to Salesforce for one of our users which resulted in some emails not being included in our reporting, but the Customer Service team were very responsive to investigate.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

If you are in sales, you should be using this!

Publié le 2018-11-26

Fantastic as long as you are OK with some problems with CRM.

Fantastic as long as you are OK with some problems with CRM.

Avantages

I was introduced to this software at my first SaaS job, and wish I had been introduced to this at the beginning of my career. I love knowing when a prospect is opening my emails and forwarding it within an organization. It also allows me the opportunity to reignite cold conversations.

Inconvénients

Didn’t integrate too seemlessly with SFDC and customer support is something left to be desired.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Best bang for your buck

Publié le 2018-11-23

Avantages

There are a lot of sales software similar to Yesware but I would say Yesware is one of the best. There are a few other softwares like outreach and salesloft but they are considerably more expensive. I love Yesware and it does the job.

Inconvénients

It does lack features for salespeople who are looking to build lists of prospects and a few other features but you know that going in to it.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

The Best Tool for your Sales Needs

Publié le 2019-02-12

Avantages

We've tried several different solutions for tracking emails, creating new leads, and hosting email templates for quick use and found Yesware to be the best. It's easy to use, clear, and was easy to set up with our CRM (Salesforce).

Inconvénients

Nothing - I've used it in the past (2 years ago) so I'm trying to figure out the new look and feel.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client

Spying on your customers

Publié le 2018-06-26

Avantages

Great tool that easily connects with our mail system to check when customers open and click on emails. Tool is so helpful in the sales process

Inconvénients

Nothing really, I guess the software could be cheaper so we can expand it to the whole organization.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A Must For Anyone in the Sales/BizDev Field

Publié le 2020-08-16

Overall, Yesware's suite of tools have a huge impact on our sales and been very helpful. Some of...

Overall, Yesware's suite of tools have a huge impact on our sales and been very helpful. Some of it's features are available in most CRM platforms but it is pretty helpful to have it all available in one spot.

Avantages

We initially looked into Yesware for our email sequences and reporting before we understood what its full offerings. Once we discovered that you can also share templates and allow each team member to track their own/others performance, we decided to give it a try. It has been a valuable tool/motivator for our entire team to meet and exceed their sale goals.

Inconvénients

Yesware recently added a "Spam Risk Detection" feature that is supposed to predict the probability of your email being flagged as spam. Based on a few responses we received from existing clients, our newsletters' have been ending up in their spam folder while Yesware's "detector" suggested it was low risk. It could use a bit of tuning but we consider it a bonus feature.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Probabilité de recommander le produit 9.0 /10

Great email tracking software

Publié le 2020-05-18

Yesware is very simple and easy to use. Yet, it's a powerful software that has helped grow our...

Yesware is very simple and easy to use. Yet, it's a powerful software that has helped grow our business.

Avantages

Yesware is great at what it does. I use it to track emails, and it is always accurate and prompt. It enables me to engage prospects and clients in a timely fashion.

Inconvénients

It's a little pricey per user. Yes, I know it's in line with industry pricing, but as our team grows it's getting pricey.

Alternatives envisagées 

Mixmax
Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Yesware is a great email template tool

Publié le 2017-12-15

Simply to use, saves a lot of time to communicate with your prospects. The software is being...

Simply to use, saves a lot of time to communicate with your prospects. The software is being updated and developing with time, unlike other vendors who do not update their platform.

Avantages

It offers a lot of features, interface is intuitive and it is very easy to use. It gives you the option to save your templates, insert them when needed and saves time to communicate with your prospects.

Inconvénients

Sometimes the emails do not populate correctly and lags. For example, the name does not populate or the template.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

The simplest way to set up email marketing drip campaigns

Publié le 2018-05-04

YesWare helped our business grow by setting up effective email campaigns. From newsletter style...

YesWare helped our business grow by setting up effective email campaigns. From newsletter style emails to cold prospecting it's a wonderful application for email management.

Avantages

Email tracking is very well laid out in yesware and you can even sync them to third party applications like Salesforce. The email tracking is by far the most useful method of tracking metrics vital to a campaigns success. Open rate, reply rate and bounce rate are essential to mark.

Inconvénients

The grouping of certain metrics could be better, and the template editor should be more robust. I'm sure there's a way to do the templating externally but I feel this shouldn't be required for such advanced software.

Mish
Note globale
  • Secteur d'activité : Photographie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Stay away from this product!

Publié le 2019-06-03

Frustrating and out of pocket.

Frustrating and out of pocket.

Avantages

Its great being able to review if someone has opened your email - IF your email even gets sent!

Inconvénients

- Product does NOT send your scheduled emails & keeps them in your drafts

- Yesware is not able to match their product well enough with Gmail which causes "environmental errors" - Yesware quote. Meaning, Yesware is comfortable moving this issue onto Gmail, the user or bad luck.

- Yesware will not refund your money when they can't inform of why their product did not send

- Yesware templates are more than below average with limited: font selection, size selection or colour coding. Their layout within their templates are completely restricted. This means you cannot upload anything from a photo to a gif without some type error or layout dysfunction.

- Yesware customer service is delayed. If you have a design issue or need guidence they won't respond within 1-2 working days. They attribute this to being based in the USA, however, continue to market towards customers in all times zones.

- Yesware do not permit public google reviews for open disclosure of issues and limitation of their service.

Elizabeth
Elizabeth
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d’utilisation
  • Probabilité de recommander le produit 10.0 /10

Great Tool

Publié le 2018-12-04

Avantages

Ease of use, ability to save multiple templates and track how well your emails are doing

Inconvénients

Setting up a mail-merge could be easier and more streamline, also increase the amount per mail-merge send

Utilisateur vérifié
Note globale
  • Secteur d'activité : Mode et vêtements
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Yesware has taken my email trolling to another level!

Publié le 2018-04-22

Avantages

- My email trolling has been at its all time most accurate!
- Drip campaigns are very easy to set up
- Gives you accurate information about opens, clicks, and bounce backs

Inconvénients

Truthfully, I have not found too many cons about Yesware. The only issue that I can see is the price for just email trolling, that's all I needed it for.

alicia
alicia
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d’utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

yesware

Publié le 2017-04-24

Avantages

nothing- its a bs tool that shows who is opening your emails some of the time.
there is nothing redeeming about this product.

Inconvénients

its buggy interface, how i cant actually send automated sequences, how it shuts my email down automatically, or send blank email to prospects. i can go on... but you get the point