Jobber - Avis

La facilité et la rapidité qu'il offre a ses client

J'ai rencontré quelques difficulté mais à la longue j'ai trouvé cool d'apprendre

I love jobber is so easy to use and they always help me and helped grow my business

The customer service is slow to
Answer calls

Jobber is incredibly user friendly. This can make it easy to train new employees and that is a plus!

I wish there was more customization available to make custom workflows and email templates for the custom workflows.

I liked that it was simple, and that it was intuitive.

Job scheduling was horrible. I found the reports to be too simple.

Everything is linked making it easy to track and make changes. We also are trying the marketing suite out, which so far is very user-friendly.

Not all features are available on the app, so we have to wait till were back in the shop or log into the desk top version. Also, it would be nice to be able to drag and drop photos instead of having to download then upload them.

I love the ease of being able to do the estimate scheduling and job scheduling - and the automatic reminders are a life saver so that you dont lose out on opportunities for forgetting to follow up!

price is high - I do wish it was more affordable for smaller businesses - I have referred out several times but the smaller businesses cant afford it - but they need it to grow

The functionality and ease of the program. Great look too

There hasn’t been anything I can say negative about jobber so far, every issues we’ve had has been remedied in a timely manner.

It helped my small business become organized

I wish there was a tab for estimates. Such as scheduling an estimate with a customer, where than I can turn that into the quote
Also wish some how the customer reviews can be turned into google reviews

The ease and comfort of quoting Jobs, accepting payment and managing payments

The ability to do payments for jobs. I would like the opportunity to bill jobs easier in stages

Jobber is hands down the best CRM platform making the communication form service provider to customer seamless!

I dont have any negative feedback at the moment!

Mapping & the overall packaging of product. In addition when they do make a change it makes it a better product.

At times uploading photos on site drop from the process and when the techs go back to look their not there.

Jobber is easy to learn and train others to use. I love how efficient it is to quote, schedule, and invoice jobs.

I wish there was an option to have more than 1 request form. We have multiple types of jobs that could be integrated into our website if additional request options were available.

Jobber runs smoothly, and does a great job of keeping everything centralized and efficient in our back end office as well as keeps the field well informed.

There are some tiny efficiency improvements or specific things that would greatly increase the value of the product. I find that Jobber still marks clients that are not active as active. (I don't archive them, perhaps that's the work around?) The schedule isn't shown while scheduling jobs or assessments, another small thing as I open a tab on a separate screen, and I was hoping to be able to leave notes for our staff at each step of the client journey, pertaining to that specific step. That is not a feature. The biggest thing is jobber has two time clocks but doesn't separate the hours when integrating with your payroll service. I pay 2 separate wages, one for driving (general time) and another for cleaning (Job time). I have to manually log the different times and then edit the payroll. It would also be helpful if I could set tips paid to auto distribute to employees that worked on that specific job compared to manually sourcing them and distributing.

Overall simplicity and focus on user experience, both for us and the client.

Email and text message deliverability isn’t always the best and can get caught in spam filters

It's really easy to use and to manage the crews and the schedule. Customers when they pay with a credit card it's just really easy and fast to get the money on your acc.

The app doesn't have all the features of the online, and I think that the marketing features should be included in the Grow plan.

Jobber has made scheduling, quoting, invoicing, and communications with clients easy and all in one place. The reports provide detailed insights on almost every aspect of your businesses finances, growth, and performance in several other vital areas.

The lack of being able to create a service agreement within the quote so that clients can accept the quote and agree with our personalized service agreement at the same time. Due to the lack of this feature, we have had to spend over $300 per month on DocuSign purely based on the number of envelopes we send per month,

It is a time saver, I have never gotten so many meanial tasks reduced in an application before. It also is an all in one solution for our cleaning and restoration company we don't use anything else.

I wish that the app would have some better styling when it comes to schedule I would like to see multiple colors on a job instead of one color when multiple people are assigned that what I can quickly assess who is on a job without clicking on each individual job. Other than that overall a great experience.

I DID like the communication and customer service. Now I feel like everything revolves on what you can sell me. Jobber is easy to learn and works great when you use it for the basics. We started using just the scheduling and the invoicing.

The inability to dig deeper into job insights, the fact that we can only create quotes, not estimates. I feel like Jobber is great for cookie cutter jobs, but not so much for custom jobs. When there are so many unknowns in a job, the system does not make it easy. We are constantly having to figure out work arounds. I don’t like that customer service no longer has time or answers. We will most likely switch to more of a construction CRM in the next year or so.

Jobber is a tool that works well out of the box. Having worked in complex health and manufacturing organizations, I have seen firsthand what sort of messes happen when the software as seen as the solution to all operational facets. Jobber works well to support companies that have good standard processes. It is also priced in an extremely accessible way for small business to get the advantages of such a complete field service management tool. They are savvy in that they can make money on credit card transactions but also provide this seamless transaction experience with the lowest transaction cost that we have encountered.

Change orders, pulling quoted options to a job, being able to update a job location once the job is created. Small inconveniences that we have workarounds for until the functionality is added.

The freedom it has given me with collecting cc on file, scheduling jobs easy and the automatic quote follow ups have been a huge success!

The review platform still needs work. It’s not quite there yet like its competitor NiceJob.