Neon CRM - Avis

Très facile et rapide à utiliser ce logiciel de gestion

Il faut avoir une connection rapide pour profiter de ce logiciel

J'adore Neon CRM qui m'a permit à la gestion des équipes. Très simple et facile à utiliser et avec une équipe assistante très rapide

C'est un super logiciel pour la gestion des équipes et très simple. Je n'ai rien à reprocher . J'adore

I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.

It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.

Since switching to Neon processing membership renewals has been a million times easier. I can see easily how may years someone has been a member, what they have paid, the tier they should be at and I can easily communicate all this when their membership expires. Folks can easily become members through our site as well. Membership retention has been successful and my job has been easier.

I had hoped that with the eventbrite integration that I could go to a school and see everyone who had participated in a program. We do not offer individual memberships, but that is the only way that neon is set up. I want to be able to see how a school is using their membership through program participation year to year, but it is still impossible to run a report or see this easily. For this reason and many others, nobody on my team is using the platform. I looked and nobody had logged in for years! I have deemed it a non-useful tool for this reason.

Have been using Neon CRM for 4+ years now for my nonprofit and while the learning curve was somewhat steep, the logic now makes sense. Also the Neon One training videos and online library make searching for the answer easy. When that fails, I email a Neon Guru and they get back to me pretty quickly. Event registration is easy, as is the management of events and attendees. They've made a number of improvements over the last four years that have made Neon better and easier to use. Neon Inspire website is also really easy to use. Membership database is really good.

We've had to do some creative thinking to establish a gift membership purchase option which is a little frustrating, but it works. Would like to see our lifetime member level offered along with the regular membership levels when a member renews (give them the opportunity to upgrade!). Would like a way to rotate submitted member photos.

My have it it already installed, so I've gotten used to it.

1. Customer support is awful. No telephone number to call to talk with someone. Support tickets do not get answered timely.

I like that people can sign up and pay for events. I like having donations come right into the system.

Not user friendly, especially when it comes to designing reports. I don't like that duplicates are not being alerted to - there are many duplicates that don't automatically merge. I also don't like that thank you letter templates aren't able to be individualized or edited at all.

I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.

I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.

it has great features for registration of classes, except for the duplicate accounts that can be created by a single user with the same email address.

I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address. I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account with a password reset and not allow for duplicate accounts. Not having this feature creates a lot of work for the back end user. It would not seem to be very difficult to fix this issue.

We absolutely love the ability the system has to identify duplicates!

Sometimes pulling reports can be cumbersome.

Neon makes tracking our donors and donations easy. I also love the custom forms we can make for different fundraisers.

Not a huge issue, but sometimes customer service can be slow, but ultimately they have always been able to fix my issues.

Before all the mergers/vc/private equity, they were decent to work with.

I asked for my donors' encrypted data. They refused to give it without paying them an outrageous fee. I said I refused to pay the fee, and they promptly invited me to cancel. I tried to cancel, but they wouldn't without having a phone call first. When I told them I didn't want a phone call, they told me I had to submit a form, and that my monthly fees would continue to accumulate for 90 days after I completed the form. They hold you hostage to their service, then refuse to let you cancel. I'll be reporting them to my state's consumer protection agency as well.

Hello, We have used Neon for several years now, and when we had a larger team, it made sense. Though the onboarding and ease of use was never a feature I personally found robust, it was a useful platform to organize donor data and run reports.

It has always been difficult to understand the functions, the system is not very intuitive. also merging from other donation platforms and having to delete duplicates was time consuming.

Good database function, automated emails, customized reporting.

We utilize the event module extensively and find that the functionality is difficult. The WYSIWYG feature to build an event page is difficult, you can't build sub pages for an event, no ability to have event add-on items (register for the event and buy a shirt, etc). I've had to add them into the store function and then make all events appear in the store function so that the add-on items would appear in the shopping cart with the registration - but there is no ability to customize a store item (i.e. personalization). The registration function is very confusing to our constituents in that you have to provide all information for the registrant before making the registration/ticket selection. Then the only place to put the add-on/store items is in the event registration summary page. The social fundraising functions are not terribly user friendly and intuitive. When you want to do registration discounts you can either take $ off or % off of the entire order - not off each registration when more than 1 person is registered. When I have asked about these features it has been suggested that we use Eventbright for events. We left event bright when we purchased NEON because we could save the costs with the integrated functions in NEON. Eventbright doesn't do social fundraising so this looked like a better option. And finally - duplicate accounts are a problem - especially because pricing is based upon the number of accounts. Merging/deleting accounts is a time consuming process. And, you cannot simply two accounts that should be merged (because you know they should be) unless the system identifies them based upon duplicate name, email, etc. For example - if a person registered using her home email and address for one event and then the next time she registered as that person's name using her work email the system won't recognize them as potential duplicates - and you can't manually select them to merge. The login feature we thought was good but unless you have memberships it isn't great - folks just don't log back in the next time the visit the site - they just create a new account.